Program Director

AMN Services, LLC; Connecticut; Hybrid; USD 101,000 - 126,000; Full time

Job summary

AMN Healthcare is seeking an Onsite Program Director to lead an MSP engagement in the Manchester, CT vicinity with hybrid onsite presence. The role focuses on strategic client management, implementation, stabilization, and ongoing operations.

You will drive growth, strengthen client relationships, and deliver data-driven workforce solutions across AMN teams and client stakeholders. Candidate will analyze dashboards, lead business reviews, and translate performance insights into actionable

Qualifications

• Education & Years of Experience as listed in job description.
• Experience with MSPs, staffing orgs, or complex client programs.
• Ability to leverage technology, automation and AI-enabled tools while complying with policies.

Responsibilities

• Serve as trusted onsite partner with client leaders and stakeholders.
• Provide strategic leadership through implementation, stabilization, and operations.
• Expand MSP relationships and identify opportunities for additional AMN solutions.
• Develop account strategies aligned with client priorities and business goals.
• Lead client conversations and business reviews with performance data and insights.
• Analyze dashboards and KPIs to identify trends and opportunities for improvement.
• Advise client stakeholders at decision points to drive outcomes.
• Create presentations and recommendations with senior leadership.
• Communicate account performance and progress to AMN leadership.
• Ensure alignment between client expectations and program delivery.
• Support revenue growth and annual goals.
• Leverage AI and automation to improve productivity and outcomes.

Skills

Strategic client management

Program leadership

Client implementation

Consultative problem solving

KPI & reporting

Executive presentations

Influencing & negotiation

Cross-functional collaboration

Revenue growth

AI & technology adoption

Verbal & written communication

Adaptability & change management

Education

Bachelor's degree + 7-10 years

HS Diploma + 11-14 years

Job description

Onsite Program Director

Job Description Location: Manchester, CT vicinity Hybrid Role, 3 days onsite

Welcome to AMN Healthcare — Where Talent Meets Purpose Ever wondered what it takes to build one of the largest and most respected healthcare staffing and total talent solutions companies? It takes trailblazers, innovators, and exceptional people like you. At AMN Healthcare, we don’t just offer jobs — we build careers that make a difference. Why AMN Healthcare? Because Excellence Is Our Standard: Named to Becker’s Top 150 Places to Work in Healthcare — three years running. Consistently ranked among SIA’s Largest Staffing Firms in America. Honored with Modern Healthcare’s Innovators Award for driving change through innovation. Proud holder of The Joint Commission’s Gold Seal of Approval for Staffing Companies since 2006. We’re looking for an experienced, relationship-driven Onsite Program Director to serve as a trusted partner to one of our key healthcare clients. This highly visible role will provide onsite leadership, strengthen client relationships, and help drive the success and growth of AMN’s Managed Services Program (MSP). As the boots‑on‑the‑ground leader, you’ll work closely with client stakeholders, clinical and operational leaders, and internal AMN teams to understand business needs, turn data into actionable insights, and deliver workforce solutions that create measurable value.

Job Responsibilities

• Serve as a trusted advisor and primary onsite partner, building strong relationships with client leaders and key stakeholders.
• Provide strategic leadership and support as the client program transitions through implementation, stabilization, and ongoing operations.
• Strengthen and expand Managed Services Program relationships by identifying opportunities to increase utilization and introduce additional AMN solutions.
• Partner with internal and external stakeholders to develop account strategies that support client priorities and business objectives.
• Lead strategic client conversations and business reviews, translating performance data, trends, and opportunities into meaningful recommendations.
• Analyze dashboards, reporting, and key performance indicators to identify trends, opportunities, and areas for improvement.
• Influence and advise client stakeholders at key decision points to drive successful outcomes.
• Develop compelling presentations and recommendations in partnership with senior leadership.
• Communicate account performance, strategies, opportunities, and progress toward goals to AMN leadership.
• Understand contractual requirements and Statements of Work and help ensure alignment between client expectations and program delivery.
• Support revenue growth and achievement of annual account goals.
• Leverage technology, automation, and AI‑enabled tools to improve productivity, insights, and client outcomes.

Key Skills

• Strategic Client & Account Management
• Program Leadership & Oversight
• Client Implementation & Stabilization
• Consultative Problem‑Solving
• KPI, Dashboard & Performance Reporting
• Executive Presentations & Business Reviews
• Influencing & Negotiation
• Cross‑Functional Collaboration
• Revenue Growth & Account Expansion
• AI, Automation & Technology Adoption
• Strong Verbal & Written Communication
• Adaptability & Change Management

Qualifications

• Education & Years of Experience: Bachelor's Degree plus 7-10 years of work experience OR High School Diploma/GED plus 11-14 years of work experience in client account management, managed services, healthcare, staffing, workforce solutions, program management, or a related field.
• Experience working with an MSP, staffing organization, or complex client program.
• Demonstrate the ability to effectively use technology, automation, and AI‑enabled tools to improve productivity, support decision‑making, and enhance business outcomes while adhering to company policies and responsible AI practices.

Work Environment / Physical Requirements

Work is performed in an office/home office environment. Team Members must have the ability to operate standard office equipment and keyboards. AMN Healthcare will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job.

Our Core Values

• Respect
• Passion
• Continuous Improvement
• Trust
• Customer Focus
• Innovation

AMN’s Commitment to Inclusion. Our Purpose‑Driven Philosophy: People, Culture & Communities. We respect all voices and embrace our differences. Everyone contributes to our collective success. We create spaces where people feel valued. Recognition and belonging are shared responsibilities. We build healthcare workforces that reflect our communities. Recruiting and retaining competitive, inclusive talent. We believe in working together to build healthy communities. Quality care and access for all. Learn more about our company’s vision and mission at our website. Our Corporate Social Responsibility.

Equal Opportunity and Inclusion

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

At AMN we recognize that in‑person connections have value and promote collaboration. You will be expected to come into an AMN Healthcare office at a frequency dependent on the work arrangement for your role.

Pay Rate

Pay Rate $101,000 - $126,000 Salary

This position may include additional compensation such as bonus or commission.