Program Director

HELP USA INC; New York (NY); On-site; USD 120,000 - 140,000; Full time

Job summary

HELP USA INC. in Bronx, NY is seeking a Program Director for Serenity, a DHS-funded 52-bed transitional shelter serving single adult men, to oversee all shelter operations, ensure quality service delivery, program compliance, and the effective day-to-day functioning of the facility.

You will recruit, train, and supervise staff; develop a supportive environment to retain skilled workers; manage budgets; track outcomes; ensure safety and cleanliness; and coordinate with community partners.

Qualifications

• Bachelor’s degree in Social Work or related field required.
• Master’s degree preferred for leadership role.
• Minimum five years of management/supervisory experience.
• Experience in residential or shelter-based environment is highly valued.

Responsibilities

• Oversee day-to-day program operations and ensure quality service delivery.
• Ensure DHS program compliance and proper documentation.
• Recruit, orient, supervise, and develop staff; provide training.
• Maintain safety, cleanliness, and routine facility maintenance coordination.
• Manage budgets, track expenses, and support reporting.

Skills

Staff leadership

Program management

Communication

Residential/shelter operations

Education

Bachelor’s degree in Social Work or related field

Master’s degree preferred

Tools

Microsoft Office

Job description

Program: Serenity | 2323 Davidson Avenue, Bronx, NY 10468The Program Director for Serenity, a DHS-funded 52-bed transitional shelter serving single adult men, r is responsible for the overall management and oversight of shelter operations, ensuring quality service delivery, program compliance, and the effective day-to-day functioning of the facility.Your responsibilities will include:Managing the day-to-day programmatic operation of the facility.Providing administrative and case management support to the assistant director and social service team to ensure sound casework practice, contractual compliance with program goals and objectives, and adherence to DHS and HELP policies and procedures.Recruiting, orienting, managing, and evaluating all program and operations staff, providing appropriate training and supervision to ensure that all clients are provided with quality services at all times.Developing and nurturing an environment that fosters staff satisfaction and retention.Assessing effectiveness of service delivery and identifying gaps in service.Support efforts to maintain compliance with agency policies, procedures, and applicable regulations.Assist with ensuring the facility remains safe, clean, and well-maintained by coordinating with maintenance and security staff as needed.Help track expenses, process purchases, and support budget-related activities in accordance with agency guidelines.Provide on-call support for emergencies outside of regular business hours.Assist with building and maintaining relationships with community partners and external resources that support program operations and participant needs.Coordinate with community organizations and service providers to support program activities and referrals.Maintain accurate and timely records, reports, and documentation in agency systems.Provide support during emergencies and assist with after-hours coverage when needed.Bachelor’s Degree in Social Work or a related field, with a Master’s Degree preferred.Minimum of five years’ management experience, including proven supervisory and staff development skills.Proven ability to lead in residential or shelter-based environments.Excellent oral and written communication skills.Computer literacy, particularly with Microsoft Office applications.Familiarity with DSS, DHS, OTDA, and best practices in supportive housing and homelessness services.Bilingual (English/Spanish) is a plus