Program Director

Bond Health; New York (NY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Job summary

Bond Health in Brooklyn seeks a Program Director for a full-time shelter setting. You will lead program operations, oversee staff, and ensure confidentiality with clients while aligning with funder requirements.

You will implement QA measures, prepare reports, and coordinate training to improve service quality and outcomes, maintaining compliant practices across federal, state, and city policies.

Qualifications

• Bachelor's degree with 3 years of relevant experience; master's preferred; license required for listed master's pathways.
• On-call 24/7 availability.
• 1-2 years supervisory experience preferred.

Responsibilities

• Maintain main professional relationships with clients and protect confidentiality.
• Ensure compliance with Federal, State, City and privacy policies.
• Oversee program operations and supervise staff.
• Develop and implement Quality Assurance measures.
• Prepare contract reports and statistical information for management and funders.
• Coordinate staff training and professional development.
• Address staff issues and implement crisis prevention strategies.

Skills

Leadership

Staff supervision

Policy compliance

On-call availability

Education

Bachelor's degree

Master's degree preferred

License: LMSW or LCSW, Mental Health Counselor, Counseling/Guidance, Art Therapy

Job description

Program Director needed in Brooklyn
Full time-Shelter setting

Responsibilities:

• Main professional relationships with clients and client confidentiality.
• Practice Universal Precautions/Standard Protocol & Procedures.
• Comply with any and all Federal, State, City and privacy polices intended to protect the security and privacy of individually identifiable health information.
• Work with all staff to set staff performance targets in accordance with contract requirements.
• Ensure that all direct and subordinate staff complies with funders' polices and rules.
• Oversee all program operations and manage direct reporting program staff and their subordinates.
• Develop and implement Quality Assurance measures to ensure quality service delivery to clients.
• Direct, coordinate, supervise and document programmatic activities facilitated by direct reporting staff.
• Observe staff engaging with clients and/or supervisors and their direct reports.
• Conduct client and program progress reviews with staff.
• Prepare, review and ensure the accuracy and timeliness of, contract reports and statistical information for management and funder use.
• Analyze program and demographic data to make programmatic improvements.
• Conduct regular staff meetings.
• Oversee onsite and organize offsite training opportunities for professional development of staff.
• Ensure that the site meets all regulatory compliance (i.e.-health, Client, OTDA, Callahan, RSRI, safety, and fire department).
• Ensure that all housing goals, targets, and performance outcomes are met on a monthly/quarterly/annual basis.
• Ensure staff utilization of electronic database and conduct oversight to ensure data integrity.
• Direct and coordinate the hiring and firing of shelter staff (in consultation and agreement with Human Resources).
• Liaison with community leaders and groups to build connections, gain support and troubleshoot issues/concerns.
• Initiate and proactively create solutions to address gaps in shelter services or staff performance (i.e., basic computer training use of technology).
• Address and implement resolutions to client/staff complaints in a timely manner.
• Develop and implement crisis prevention and/or intervention strategies to ensure a safe and secure environment.
• Interact and troubleshoot issues with subcontractors and vendors (i.e.-food, medical, laundry, technology, etc.)
• Review and sign time sheets.
• Supervise, review and approve staff and subordinates' training, vacation and leave.
• Prepare performance appraisals for direct reporting program staff.
• Participate in staff/funder/community and all outside agency meetings as requested.
• Immediately report to the appropriate Vice President any: monitoring visits or funders' events; significant events; any incident that might subject to liability.

Requirements:

• Bachelor's degree and 3 years of applicable and/or equivalent experience. Master's degree preferred. A license is required of these Master's Degrees: Social Work (LMSW or LCSW), Mental Health Counseling, Counseling/Guidance, Art Therapy.
• Ability to be on-call 24/7
• 1-2 years supervisory experience preferred.

Very competitive salary + complete benefit package!