Program Director

Socket.dev; Houston (TX); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Performance-based pay

Benefits + 401k

Stock options

Paid parental leave

Paid holidays

Company travel

Team events

Job summary

Socket.dev in Houston is seeking a Program Director and Associate Program Director to lead enterprise projects, build client relationships, and ensure successful delivery across complex engagements.

You will collaborate with product, sales, operations, and consulting teams, manage project plans, scope, risks, and change requests, and travel to client sites up to 50%.

Qualifications

• 6–10+ years in software, consulting, professional services, or delivery management.
• Strong understanding of Order-to-Cash (OTC) processes and general financial concepts.
• Experience with ERP or SaaS/PaaS financial modules.

Responsibilities

• Build strong relationships with external and internal stakeholders to drive business outcomes.
• Manage multiple enterprise projects from planning to completion.
• Provide guidance to internal teams on OTC processes and solutions.
• Coordinate cross-functional delivery with global teams.
• Travel to client sites up to 50% (and up to 20% on-site travel for training).

Skills

Stakeholder management

Project management

Requirements gathering

Business analysis

Presentation skills

Negotiation

Education

Bachelor's degree in Engineering, Computer Science, Mathematics

Tools

SAP

Oracle Cloud

NetSuite

Workday

Job description

Job Summary:

We are hiring for Program Director and Associate Program Director roles as they are an integral part of the Consulting team by playing a key role by building effective client relationships and managing multiple complex Enterprise projects to completion. The roles both require up to 50% travel to client sites.

Your Day-to-Day:

• Build strong relationships with external stakeholders (Executive, Business and IT teams of clients) and internal stakeholders (Product, Sales, Operations, Consulting, Management) to be in control of desired business outcomes
• Achieve strategic trusted-adviser level relationships with clients to create a win-win solution for clients and HighRadius, balancing interests to drive value and ROI for all
• Understand the details of business processes and solutions related to order to cash to have effective conversation with external clients and provide guidance to internal teams
• Manage internal project delivery team for timely completion of project, including activities such as developing project plans, estimations, defining scope, change management, negotiations, etc.
• Build rapport as a true business partner by leveraging assertiveness and emotional intelligence to work positively with peers and executives to complete client needs
• Manage client expectations, risks and project issues. Triage client escalation while working with internal teams.
• Anticipate and mitigate changes in scope, ensuring that project is delivered on-time and on-budget
• Conduct and implement a balanced scope and change request process
• Collaborate with a global client-services team consisting of Consultants, Solution Delivery Managers, and Project Managers on a daily basis to meet the client’s needs
• Work closely with our global product management team
• Help to build and improve the implementation, training methodologies and the tools needed future implementations
• Manage deliverables to achieve project and client goals; will be assigned 5-10 projects at any time
• Be eager to learn and keep up to date on HighRadius products, capabilities, and new features
• Travel on-site to teach the client how to use our SaaS system and facilitate testing (up to 20% travel)

What You'll Need to be Successful:

• Education: Bachelor’s degree in Engineering, Computer Science, Mathematics, or similar quantitative fields.
• Experience: 6-10+ years in software, consulting, professional services, or delivery management.
• Domain Knowledge: Strong understanding of Order-to-Cash (OTC) processes (Cash Apps, Collections, Deductions) and general financial concepts.
• Tech Stack: Hands-on experience with major ERPs (SAP, Oracle Cloud, NetSuite, Workday) or SaaS/PaaS financial modules.
• Core Skills: Proven ability in requirements gathering, business analysis, solution design, and presentation/facilitation.
• Soft Skills: Excellent verbal/written communication, ability to negotiate and influence, and experience managing complex stakeholder matrices.
• Execution: Ability to manage multiple projects simultaneously, anticipate risks, and adapt to changing schedules.

What You'll Gain

• Performance-based accelerators and variable pay
• Competitive benefits, 401k matching plan, and wellness resources
• Opportunity to earn stock options for top-performers
• Paid parental leave
• Paid company & flex holidays
• Travel
• ZINGy environment: quarterly events, team outings, and MORE!