Program Director

MHA (Mental Health Association)

Chicopee (MA)

On-site

USD 60,000 - 62,000

Full time

3 days ago

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Benefits offered by this job

Health care

Retirement plan

Paid time off

Family leave

Long-term disability

Job summary

Mental Health Association seeks a Program Director to lead multiple housing programs, ensuring recovery‑oriented, trauma‑informed, and person‑centered services aligned with regulatory and accreditation requirements.

You will guide staff development, oversee budgets, and build partnerships with funders and community agencies while driving program development and compliance.

Qualifications

Bachelor's degree preferred; high school diploma or equivalent required.
Minimum 5 years of supervisory experience in housing, homelessness, or tenancy preservation.
Lived experience of homelessness and/or recovery preferred.
Bilingual/Bicultural candidates strongly encouraged to apply.

Responsibilities

Provide clinical and administrative leadership to Program Supervisors, ensuring high-quality services.
Oversee daily operations of multiple housing programs and ensure regulatory and funder compliance.
Review and approve participant assessments, referrals, placements, and support needs.
Monitor program budgets and promote responsible fiscal management.
Ensure accurate documentation to meet licensing, funding, and CARF accreditation.
Oversee staff hiring, training, performance evaluations, supervision, and professional development.
Coordinate with funders and external stakeholders; participate in audits and program reviews.
Lead implementation of new programs and major changes in collaboration with senior leadership.
Build and maintain partnerships with state and local agencies to support success.
Lead team meetings and promote housing and behavioral health best practices.

Skills

Leadership

Program supervision

Budget management

Regulatory compliance

Staff development

Stakeholder relations

Documentation & reporting

Program development

Team collaboration

Education

Bachelor's degree preferred

High school diploma or equivalent required

Lived homelessness/recovery experience preferred

Bilingual/Bicultural encouraged

Job description

Position Summary

The Program Director oversees and manages the daily operations of multiple housing programs, providing leadership, supervision, and strategic direction. The role ensures the delivery of recovery-oriented, trauma-informed, and person-centered services aligned with the mission of MHA and in compliance with all applicable regulatory, contractual, and accreditation requirements. The Program Director supports staff growth, maintains budget oversight, drives program development, and fosters strong relationships with funders and community stakeholders.

Pay Range: $60,000 - $62,000 annually

Schedule: Monday through Friday 9am-5pm (40hrs)

Key Responsibilities

Provide clinical and administrative leadership to Program Supervisors, ensuring high-quality services aligned with Housing First and harm-reduction principles.
Oversee daily operations of multiple housing programs, ensuring compliance with organizational, regulatory, and funder requirements.
Review and approve participant assessments, referrals, placements, and support needs.
Monitor program budgets and promote responsible fiscal management.
Ensure accurate and timely documentation to meet licensing, funding, and CARF accreditation requirements.
Oversee staff hiring, training, performance evaluations, supervision, and professional development.
Coordinate with funders and external stakeholders and participate in audits, site visits, and program reviews.
Lead the implementation of new programs and major program changes in collaboration with senior leadership.
Build and maintain partnerships with state, local, and community agencies to support program success.
Lead team meetings, promote best practices in housing and behavioral health, and support MHA's mission, values, and organizational initiatives

About The Division Of Supportive Housing (DSH)

The Division of Supportive Housing (DSH) provides safe, stable housing and individualized wraparound services for individuals who have experienced chronic homelessness, many of whom are also navigating challenges related to substance use, incarceration, or trauma. DSH programs focus on long-term stability and help participants transition to independent, permanent housing. Through person-centered care, housing navigation, and community-based supports, we empower individuals to build a foundation for recovery, self-sufficiency, and a better quality of life.

Equal Opportunity Statement

The Mental Health Association is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Requirements

Valid driver's license, reliable vehicle, acceptable driving record, and sufficient insurance
High school diploma or equivalent required; Bachelor's Degree preferred
Minimum 5 years of supervisory experience in housing, homelessness, or tenancy preservation required
Lived experience of homelessness and/or recovery from mental health or substance use conditions preferred
Bilingual/Bicultural candidates strongly encouraged to apply
Strong leadership, communication, and organizational skills
Demonstrated ability to manage multiple programs and teams effectively
Proficiency in managing program budgets and reporting requirements
Knowledge of Housing First, trauma-informed care, harm-reduction, and person-centered planning approaches

Benefits