Program Director (Supportive Housing)

Services for the UnderServed; New York (NY); On-site; USD 80,000 - 90,000; Full time

Job summary

Services for the UnderServed in New York City is seeking a Program Director to lead housing and support services, directing staff and coordinating cross-department initiatives. The role requires fiscal oversight, stakeholder engagement, and ensuring program compliance with contract requirements.

The candidate will supervise staff, monitor budgets, and oversee quality assurance processes while maintaining ethical service delivery and timely reporting to funders.

Qualifications

• Master’s degree in social work or related field and supervisory experience.
• 3+ years working with homeless population providing case management and referrals.
• Experience with harm reduction, trauma-informed care, motivational interviewing, and crisis de-escalation.

Responsibilities

• Provide leadership in developing, planning, organizing, supervising staff and directing housing and support services.
• Collaborate across departments to align projects with organizational goals and manage budgets.
• Engage stakeholders and ensure contract compliance and ethical practices.
• Monitor rent ledgers and ensure timely rent payments.
• Review quality control systems and conduct weekly file reviews for QA.
• Oversee staff performance evaluations and recruitment processes.
• Develop external provider relationships and report program performance data.

Skills

Supervisory leadership

Program management

Homeless services

Team leadership

Microsoft Office

Data reporting

Education

Master’s degree in social work or related field

Tools

Microsoft Office

Job description

Min

USD $80,000.00/Yr.

Max

USD $90,000.00/Yr.

Position Overview

The Program Director will be responsible for providing leadership in developing, planning, organizing, supervising staff, and directing the activities associated with housing and support services. They will be responsible for collaboration across departments to align projects with organizational goals, manage budgets, and engage stakeholders. The Program Director must demonstrate a basic understanding of sound fiscal judgement to support the organization’s contract compliance. They must also demonstrate the ability to prioritize and balance multiple tasks concurrently, work collaboratively, and meet tight deadlines.

• SCOPE OF ROLE :
• The Program Director will be responsible for providing leadership in developing, planning, organizing, supervising staff, and directing the activities associated with housing and support services. They will be responsible for collaboration across departments to align projects with organizational goals, manage budgets, and engage stakeholders.

• ESSENTIAL DUTIES & RESPONSIBILITIES:
• Provide oversight of the program and staff supervision .
• Manage and monitor all aspects of program start-up based on HRA contractual requirements and S:US guidelines .
• Provide supervision, guidance, and performance evaluations to program staff .
• Stay abreast of rent payments by reviewing monthly rent ledgers.
• Enforce corporate compliance protocols, S:US employee policies, procedures, and protocols, and incident management policies, procedures and protocols .
• Review and develop quality control systems and procedures .
• Conduct weekly internal file reviews and implement quality assurance measures to ensure compliance with HRA standards .
• Ensure ethical practices are maintained in service provision throughout the program .
• Participate in professional development and training through agency-wide in-service training and outside training .
• Participate in and monitor the recruitment, hiring, and selection of personnel .
• Facilitate periodic staff meetings, weekly protocol meetings, and case conferences as appropriate.
• Attend scheduled meetings with HRA as required .
• Develop and maintain external provider relationships .
• Monitor and report program performance data .

Qualifications

• Master’s degree in social work or a related human services field with two years of supervisory experience.
• Three years of experience working with the homeless population providing case management services and support including assistance securing public benefits, entitlements and referrals as needed for employment services, financial literacy support, medical, mental health or substance use support services, and connections to Health Homes and other community support-based organizations.
• Experience with harm reduction strategies, trauma informed care, motivational interviewing, conflict resolution, crisis intervention and crisis de-escalation.
• Experience leading teams to set objectives , milestones, and project road maps.
• Strong computer skills and knowledge of Microsoft Office applications.
• Experience with managing data and preparing reports.

Company Overview

S:US IS AN EQUAL OPPORTUNITY EMPLOYER

Join a team of employees who care about the wellbeing of others. We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement. From health and wellness resources to generous PTO, professional development, and more, explore all that we offer on our Benefits Pageand see how S:US invests in you.

We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement.

All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, age, sexual orientation, national origin, veteran status, or genetic information and including all other statuses protected by Federal, State and Local laws. S:US is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities, including allowance of the use of services animals. To request reasonable accommodation or if you believe such a request was improperly handled or denied, contact the Leave Team at [e-mail] .

ID

2026-18634

Work Location

In Person