Program Delivery Manager, AMER Activations

JLL; Seattle (WA); On-site; USD 95,600 - 117,100; Full time

Job summary

JLL is seeking a seasoned Program Manager to lead enterprise activations and workplace programs across AMER markets from Seattle. You will oversee multiple streams, align with portfolio strategy, manage vendor relationships, and ensure delivery excellence in a fast-paced corporate environment.

The role requires 5+ years of program management, strong business acumen, and proven leadership. You will drive budgeting, reporting, SOPs, and cross-functional collaboration to scale workplace initiatives

Qualifications

• Five or more years of program management experience in real estate, community engagement, partnerships, hospitality, or related fields.
• Strong business acumen including experience with corporate infrastructure, systems management, and organizational dynamics in large organizations.
• Experience leading workflow for a small team with mentorship and accountability.
• Financial management experience including transaction tracking, reporting, and local budget control.
• Proven vendor management experience ensuring service delivery across multiple vendors and markets.
• Strong written and verbal communication for executive-level stakeholders and cross-functional teams.
• Proactive, hands-on leadership style with flexibility and delivery focus.
• Proficiency with Microsoft Office Suite and ability to learn new platforms.
• Track record of turning strategy into actionable plans with clear milestones.

Responsibilities

• Lead operations for Activations, Dogs at Work, and Community Banana Stands programs across AMER markets.
• Manage delivery across three program streams with cross-market standards and vendor performance.
• Support budget tracking, financial reporting, and resource allocation for Activations programs.
• Collaborate with IFM, vendor partners, site leads, and teams to ensure seamless program delivery.
• Develop and maintain SOPs to support scaling and standardized methodology.
• Prepare program performance reports with metrics and insights for leadership.
• Manage internal communications and materials to drive participation and awareness.
• Drive special projects and initiatives from planning through completion.
• Mentor vendor teams and site coordinators to maintain program standards.
• Identify opportunities for process improvements to boost efficiency and impact.

Skills

Program management

Vendor management

Communication

Leadership

Financial literacy

Strategic thinking

Tools

Microsoft Office

Job description

Overview

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Location: Onsite

Estimated compensation for this position: 95,600.00 - 117,100.00 USD per year

Responsibilities

• Lead operations for Activations, Dogs at Work, and Community Banana Stands programs by supporting expansion to new AMER markets, ensuring alignment with portfolio strategy, and maintaining program health and customer satisfaction across all delivery channels
• Manage delivery across three distinct program streams, each with unique operational models and vendor structures, by establishing cross-market standards, managing vendor performance at the program level, and providing operational direction to vendor managers and their site-level coordination teams across 15+ AMER markets
• Support budget tracking, financial reporting, and resource allocation for Activations programs, ensuring efficiency while maximizing program impact and demonstrating frugality in all operational decisions
• Collaborate with IFM and vendor partners, site leads, and cross-functional teams to ensure seamless program integration and responsive service delivery that meets the needs of diverse stakeholder groups
• Develop and maintain Standard Operating Procedures (SOPs) to preserve standardized methodology and support program scaling as new markets and sites are added to the portfolio
• Prepare program performance reporting that demonstrates program health, customer engagement, frugality, and operational efficiency with clear metrics and actionable insights for leadership review
• Manage internal communications for the programs, including promotional materials, stakeholder updates, and customer-facing communications that build awareness and drive program participation
• Drive special projects and initiatives as they arise, supporting the Senior Program Delivery Manager by owning execution and delivery from planning through completion
• Provide mentorship and leadership that empowers vendor teams and site-level coordinators to deliver strong results while maintaining accountability for program standards
• Identify opportunities for continuous improvement in program delivery, customer experience, and operational processes, implementing changes that enhance efficiency and impact

Required Qualifications

• Five (5) or more years of program management experience in real estate, community engagement, strategic partnerships, hospitality, or related fields with demonstrated success leading complex initiatives
• Strong business acumen including experience with corporate infrastructure, systems management, and organizational dynamics within large organizations
• Experience leading workflow for a small team, providing mentorship and leadership that empowers team members to deliver strong results while maintaining accountability
• Financial management experience including transaction tracking, financial reporting, and resource allocation with accountability for local budgets and cost management
• Proven vendor management experience with ability to maintain strong partnerships and ensure consistent service delivery across multiple vendors and markets
• Strong written and verbal communication skills with the ability to present information clearly to executive-level stakeholders and cross-functional teams while adapting messages for different audiences
• Demonstrated success working in fast-paced, high-profile corporate environments where agility, professionalism, and client service are essential to program success
• Proactive, hands-on leadership style with willingness to support team members and lead by example in delivering results, demonstrating flexibility in approach
• Proficiency with Microsoft Office Suite (Outlook, Excel, Word, PowerPoint) and comfort learning new technology platforms to support program operations and reporting
• Strong initiative and problem-solving abilities with a track record of identifying opportunities and driving implementation from concept to execution

Preferred Qualifications

• Knowledge of Facilities Management processes, real estate operations, or workplace services delivery models within corporate environments
• Experience working with Amazon or other technology companies, understanding their culture and approach to workplace experience programming
• Familiarity with project management methodologies (e.g., PMP, Agile, Lean) and tools that support structured program delivery and coordination across teams
• Experience developing Standard Operating Procedures (SOPs), playbooks, or operational frameworks that drive consistency and enable scaling across geographically dispersed operations
• Track record of building partnerships with external vendors and service providers to create innovative programming that enhances employee experience
• Background in hospitality, events, or workplace services that brings depth to customer experience and operational delivery with focus on service excellence
• Experience managing programs that serve large employee populations across multiple locations with varying site requirements
• Demonstrated ability to translate strategic direction into tactical execution plans with clear milestones and success metrics

Location: Onsite

JLL is an Equal Opportunity Employer committed to diversity and inclusion.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.