Program & Customer Success Specialist

Significance, Inc.; Port Hueneme (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Significance, Inc. is seeking a Program and Customer Support Specialist to coordinate program plans, manage milestones, and engage with stakeholders at NSWC PHD. The role emphasizes cross-functional collaboration, documentation, and DON-compliant operations.

The successful candidate will support process improvements, deliver timely reports, and maintain strong customer relations while ensuring alignment with program goals and technical objectives.

Qualifications

• Excellent customer service and communication skills.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Strong attention to detail and organizational skills.
• Exceptional written and verbal communication skills.
• Ability to work effectively under pressure.
• Maintain professional working relationships and demeanor.
• Dependable with strong time management skills.
• Associates Degree in Business, Communications or Technical field; 6 years of relevant work experience can be substituted for degree.

Responsibilities

• Support planning, scheduling, and tracking of program deliverables and milestones across sub-tasks and technical domains.
• Coordinate meetings, briefings, and program-related events; prepare agendas and capture minutes.
• Monitor program metrics and compile data for performance reports and strategic reviews.
• Respond to inquiries and support issue resolution with professionalism and discretion.
• Assist internal and external stakeholders to ensure alignment with program goals and technical objectives.
• Facilitate cross-departmental communication and task coordination to support program success.
• Maintain organized records, logs, and documentation per DON standards.
• Prepare meeting materials and executive-level reports; contribute to process improvements.
• Ensure all support activities adhere to DON policies and procedures; support onboarding and personnel coordination.

Skills

Customer service

MS Office

Organization

Communication

Time management

Professional demeanor

Pressure handling

Education

Associates Degree or 6 years experience

Job description

Significance, Inc. is seeking a Program and Customer Support Specialist to coordinate program plans, manage milestones, and engage with stakeholders at NSWC PHD. The role emphasizes cross-functional collaboration, documentation, and DON-compliant operations.

The successful candidate will support process improvements, deliver timely reports, and maintain strong customer relations while ensuring alignment with program goals and technical objectives.