Program & Customer Success Specialist

Significance; Port Hueneme (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

Significance, Inc. is seeking a Program and Customer Support Specialist to support a federal program in Port Hueneme, CA. The role is onsite five days a week and requires an active Secret clearance, with responsibilities spanning program coordination and cross-functional customer support.

You will assist in planning, tracking, and reporting, while ensuring alignment with DON standards. The position emphasizes stakeholder communication, documentation, and process improvement across departments.

Qualifications

• Excellent customer service and communication skills.
• Strong attention to detail and organizational skills.
• Exceptional written and verbal communication abilities.
• Ability to work effectively under pressure and manage time.
• Experience substituting degree with 6 years of relevant work is acceptable.

Responsibilities

• Coordinate planning, scheduling, and tracking of program deliverables and milestones across sub-tasks and technical domains.
• Support internal and external stakeholders to ensure alignment with program goals and technical objectives.
• Prepare meeting materials, program communications, and executive-level reports; capture minutes as needed.
• Ensure all support activities adhere to DON policies, internal procedures, and government regulations; maintain records.
• Collaborate with technical, financial, and administrative teams to drive program success and on-time delivery.

Skills

Customer service

Communication

Attention to detail

Organizational skills

Written communication

Verbal communication

Time management

Professional demeanor

Team collaboration

Education

Associates Degree in Business or Communications or Technical field

Tools

Microsoft Office

Job description

Significance, Inc. is seeking a Program and Customer Support Specialist to support a federal program in Port Hueneme, CA. The role is onsite five days a week and requires an active Secret clearance, with responsibilities spanning program coordination and cross-functional customer support.

You will assist in planning, tracking, and reporting, while ensuring alignment with DON standards. The position emphasizes stakeholder communication, documentation, and process improvement across departments.