Program Coordinator (WMS2)

State of Washington; Tumwater, Washington (WA, District of Columbia); On-site; USD 70,000 - 90,000; Full time

Job summary

The Washington State Department of Revenue is seeking a Program Coordinator to lead the Working Families Tax Credit division. This position involves managing staff, developing policies, and ensuring efficient program administration. Join a dynamic team focused on supporting low-income families in Washington.

Benefits

Defined benefit retirement plans

Health coverage

Dental coverage

Vision coverage

Deferred compensation plans

Student loan forgiveness

Qualifications

• Advanced knowledge of program administration policy development.
• Experience in project management and information systems analysis.
• Ability to facilitate effective team building skills.

Responsibilities

• Manage the Tax Credit Administration Unit, ensuring efficient processing of applications.
• Lead and mentor first line managers in program operations.
• Develop and implement statewide administration policies.

Skills

Problem Solving

Communication

Team Building

Education

Bachelor’s degree in Business Administration

Bachelor’s degree in Accounting

Bachelor’s degree in Public Administration

Tools

ATLAS

Job description

Here at Washington State Department of Revenue (DOR), we have another exciting opportunity that only comes along once in a great while.

We are hiring a leader that will assist in leading a unit in a dynamic program for Washington State’s low-income working families and individuals. This Program Coordinator will join the Working Families Tax Credit (WFTC) division in Tumwater, Washington and will have the opportunity to work with some of the best managers in public service in managing the Working Families Tax Credit program. This position develops and implements statewide administration policies, strategies and innovations that help meet the agency’s goals and strategic business plan objectives for program administration, as well as the division’s performance measures. It acts as a division liaison with other divisions, state agencies, and community partners on WFTC administration policies and procedures.

TheDepartment of Revenueis a dynamic learning organization where you will experience a remarkable work-life balance, with amazing leadership and talented co-workers ready and focused to achieve the agency's goals. We value diverse perspectives and life experiences. We employ and serve people of all backgrounds including people of color, immigrants, refugees, LGBTQ+, people with disabilities, and veterans. This unique culture of respect promotes a professional family of cohesive groups maximizing potential through opportunity. We offer a generous benefits package that includes defined benefit retirement plans; health, dental and vision coverage, deferred compensation plans, and as a public service employee, you may also be eligible forstudent loan forgiveness.

Visit these links to watch our recruitment video to find out more about our agency and see what our employees say about why Revenue is a great place to work.

This position will utilize a wide range of advanced management principles to effectively manage the WFTC program, mission critical systems and staff. This position will be responsible for managing the Tax Credit Administration Unit of the division, including staff located in regional offices. This includes ensuring that the WFTC program timely, efficiently, and correctly processes WFTC applications. They ensure the program meets legislative intent, appropriate financial controls are in place, that refund efforts result in the expected tax distributions, and that voluntary applications are promoted.

The incumbent will manage three to five first line managers (Public Benefit Specialist 5). This includes providing leadership, mentoring, human resource development and training to first line managers/supervisors and overseeing the activities of the first line managers/supervisors in relation to the development of staff assigned to each team in the section. They will work with division managers to coordinate efforts to increase efficiency and reduce applicant burden by streamlining systems and processes.

They serve as a member of the division’s Leadership Team consisting of the assistant director, the division program manager, and their peer program coordinator. This team works cooperatively to make strategic decisions involving division policies and programs to achieve continuous high performance.

Required Education, Experience, and Competencies.

Competencies:

Advanced knowledge of program administration policy development, strategic planning, general management principles, organizational development, and supervisory staff management.

Employ strong problem-solving skills to research and investigate complex account, taxation, system, or policy issues.

Working knowledge of the mission critical computer systems used to maintain and adjust taxpayer information (ATLAS).

Experience in project management and information systems analysis, design and testing.

Plan, develop, and deliver professional quality presentations on the statewide WFTC program to both internal and external customers.

Working knowledge of the Washington Revenue Act 1935 as amended; broad knowledge of the Revised Code of Washington as well as court cases, Washington Tax Decisions, rules and policies that affect tax administration programs.

Employ and act upon strategic thinking and understand the “big picture” of agency-wide operations and policy.

Advanced knowledge of operations management theory and practice and the ability to apply them.

Demonstrate effective oral and written communication skills. Ability to facilitate effective team building skills.

Advance understanding of personnel rules and regulations including the collective bargaining agreement, affirmative action, and diversity regulations.

Advance knowledge of agency and division policies, procedures and practices for the recruitment, hiring, promotion and retention of a high quality, diverse workforce.

Understand the legislative process.

Preference may be given to candidates who possess:

Bachelor’s degree in Business Administration, Accounting, Public Administration or closely allied field.

Experience working with benefits programs, including analyzing eligibility for programs that impact low to moderate income individuals.

Experience working with federal tax returns and information, with specific emphasis on the earned income tax credit program.

Ability to speak more than one language is highly desired.

To be considered:

• Complete the online application in detail
• Attach a current resume'
• Attach a letter of interest explaining your interest in the position and how you meet the qualifications listed
• Include three or more professional references with current contact information

Questions?

My name is Chuck and I am here to assist you with this amazing opportunity. As a retired veteran and career state employee, I understand how important it is to find meaningful work, in an organization with strong values, a good culture, attractive benefits, and with a great work & life balance. We have all of this at Revenue and I am here to assist you. Please feel free to reach out to me with any questions that you may have or with any help you may need. My email [e-mail], or if you prefer, you may contact me by phone at(360) 704-5737.

To take advantage of Veteran's preferenceplease attach your DD-214, member 4 long form, or your NGB-22. Please black out (redact) your social security number and date of birth before attaching.

The Department of Revenue is proud to be an equal opportunity employer. We embrace diversity and offer a respectful, inclusive culture for people with disabilities, as well as members of all protected groups and statuses. We encourage you to apply.

Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.

Prior to a new hire, a background check including criminal history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.