Program Coordinator - Upward Bound

The Chronicle Of Higher Education, Inc.; Pasco (WA); On-site; USD 42,000 - 64,000; Full time

Job summary

Columbia Basin College (CBC) seeks a Program Coordinator to coordinate, schedule, and monitor program activities aligned with project goals; communicate with participants, parents and the public; manage expenditures and payroll; supervise a student worker; and work with data management.

The role reports to the Director for Upward Bound; requires an Associate’s degree, two years of admin experience, and bilingual English/Spanish.

Qualifications

• Associate’s degree or equivalent education from an accredited college or university.
• Two years of administrative work experience.
• Bilingual in English and Spanish.

Responsibilities

• Coordinate, schedule and monitor program activities in line with project goals.
• Respond to program inquiries, schedule appointments and process enrollment paperwork.
• Monitor expenditures, payroll, invoices and budgeting documentation.
• Supervise a student worker and oversee data entry tasks.

Skills

Administrative experience

Bilingual English/Spanish

Microsoft Office

Education

Associate’s degree or equivalent education

Tools

Microsoft Office

Data management system

Job description

Description

Columbia Basin College ("CBC" or the "College") seeks a Program Coordinator to coordinate, schedule, and monitor program activities consistent with project goals; communicates with program participants, parents and the public regarding program content, policies, procedures and activities; monitors, maintains, and initiates expenditures in line with allowable costs; oversees the activities of a student worker, and works with data management using an assigned data management system; coordinates payroll for part-time adjunct faculty, maintains time and effort and inventory documentation. This position reports to the Director for Upward Bound.

Primary Responsibilities

• Respond to program email inquiries, answer phone calls and schedule appointments for staff; process paperwork pertaining to enrollment into the program; monitor and track students for compliance with program requirements;


• Provide high-level customer service and problem-solving support to students, staff, and the public regarding program eligibility, policies, and procedures; communicate with parents, participants, staff, and target schools about program requirements, events, and activities; design and distribute a monthly program flyer;


• Assist in maintaining and monitoring the department budget; complete and process requisitions, invoices and payroll; provide regular reports and coordinate required paperwork for the budgets; assist in ensuring compliance with federal legislation and regulations and billing requirements in coordination with the Director;


• Maintain accurate reporting data in data-based system, monitor and report on program activities in relation to established program goals within the established program parameters; provide narrative and/or statistical report as requested;


• Supervise student worker(s) with data entry and assigned tasks;


• Monitor program processes and procedures in relation to established goals and recommend changes and training needed within departments to enhance efficiency and services; collaborates in creating and updating processes, documentation, forms and publications as they relate to the services provided by the program;


• Attend meetings and conferences as an Upward Bound representative and make presentations as needed on behalf of the department; and


• Perform other duties as assigned.

Required Qualifications

• Associate’s degree or equivalent education from an institutionally accredited college or university;


• Two (2) years of administrative work experience in a professional setting; and


• Bilingual in English and Spanish.

Preferred Qualifications

• Intermediate proficiency in Microsoft Office and Excel;


• Experience working with low-income, first‑generation high school students and non‑native English speakers; and


• Experience working in a community college setting.

Skills and Abilities

Computer Skills: Intermediate to advanced computer experience and proficiency in Microsoft Office Suite; operate personal computer with general understanding of application software; ability to learn office and College‑specific software;

Customer Service Skills: Manage difficult or emotional customer situations; respond promptly to customer needs; solicit customer feedback to improve service; respond to requests for service and assistance; meet commitments;

Interpersonal Skills: Focus on solving conflict, not blaming; maintain confidentiality; listen to others without interrupting; keep emotions under control; remain open to others’ ideas and try new things;

Communication Skills: Effective interpersonal and written communication abilities to convey information clearly and concisely to students, faculty, staff, and external stakeholders;

Problem Solving Skills: Identify and resolve problems in a timely manner; gather and analyze information skillfully; develop alternative solutions; work well in group problem solving situations; use reason even when dealing with emotional topics;

Professionalism: Ability to approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments;

CBC Shared Commitments: Demonstrates a willingness to work with and support others in completing assignments, accepts constructive feedback, and cooperates with coworkers and supervisors. Shows alignment with CBC Shared Commitments by treating others with respect, communicating and collaborating effectively, pursuing growth and learning, valuing and celebrating contributions, prioritizing wellness, and holding self and others accountable; and

Support for Diversity, Equity & Inclusion: Reflecting CBC’s mission, vision and values, support initiatives that expand the human qualities that differentiate our workplace and educational setting; demonstrate and advocate an understanding of differences, open mindedness, compassion, sensitivity and interest in differing viewpoints given the diverse population and show a deep commitment to the involvement of colleagues, students and community members to student experience and success honoring freedom of expression as fundamental to personal, professional and organizational growth.

Terms of Employment

This position is a full‑time, overtime eligible, classified staff position. The typical work hours for this position are Monday through Thursday, 7:00 a.m. to 4:30 p.m. and Friday 7:00 a.m. to 12:00 p.m.; however, must be available to work a flexible schedule when prior notice is given by the College.

Process Note

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.

Conditions of Employment

In the interest of providing a healthy, safe and secure educational and work environment, and in order to meet the requirements of federal legislation, it is the policy of Columbia Basin College to maintain an alcohol and drug‑free workplace for our employees and students. This position directly engages in the performance of work on a federal/state contract or grant which requires compliance with the College’s Drug‑Free Workplace Policy, as well as reporting requirements, as a condition of employment.

If you are hired, you will need to provide proof of identity and documentation of U.S. citizenship or appropriate authorization to work in this position as required by the Immigration Reform Control Act of 1986. Columbia Basin College is unable to sponsor or assume sponsorship of employment visas (e.g., H‑1B) at this time. Applicants must be authorized to work in the United States for any employer without sponsorship.

CBC is an equal opportunity employer and complies with the letter and spirit of all federal and state laws. CBC encourages applications from qualified candidates regardless of race, color, religion, sex, national origin, age, disability, or other legal protected characteristics. Candidates who need any accommodation in the application process or in employment should contact the Office of Human Resources.

Please note that selected interview candidates will be subject to supplemental testing that will measure skills and abilities related to this position (e.g., Spanish Language Skills, Organization, Communication, Analytical Skills, MS Office Simulation [Excel, PowerPoint, Outlook, and Word], Customer Service, etc.).

Other Job Elements

The physical demands and work environment characteristics described below are representative of those that must be met and may be encountered by an incumbent when performing the essential functions of the position. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.

Physical Demands

While performing the duties of this position, the employee is frequently required to sit, stand, bend, kneel, stoop, communicate, reach and manipulate objects. The position requires mobility including having the ability to move materials on a regular basis such as files, books, office equipment, etc. and travel between buildings on campus. Manual dexterity and coordination are required to operate equipment such as computer keyboard, calculator, and standard office equipment.

Working Conditions/Work Environment

Usual office working conditions. The noise level in the work area is typical of most office environments with telephones, personal interruptions, and background noises.

Union Clause

This is a bargaining unit position represented by the Washington Public Employees Association (WPEA). Internal promotional, transfer and voluntary demotion applicants who have skills and abilities to perform the duties of the position will be considered prior to consideration of other applicants.