Program Coordinator Patient Education, Nursing Education

Dartmouth-Hitchcock Health; Lebanon (NH); On-site; USD 55,000 - 75,000; Full time

Job summary

Dartmouth Hitchcock Medical Center is seeking a Program Coordinator to support the planning, coordination, and evaluation of patient education programs. You will work with clinical teams to ensure that patients and families receive clear, accessible information to support their care and decision-making.

Responsibilities include developing and maintaining materials, coordinating translations, tracking metrics, and collaborating with clinical, quality, digital, and operations teams to deliver

Qualifications

• Bachelor's degree in health education, nursing, public health, communications, or related field.
• 2 years coordinating programs or educational resources in healthcare.
• Excellent organizational skills; manage multiple projects and deadlines.
• Strong written and verbal communication; translate complex info for patients.
• Knowledge of health literacy and accessible communication principles.
• Proficiency with MS Office and learning content-management systems.
• Interpersonal skills; work with teams or independently.
• Detail-oriented with budgeting/financial experience preferred.

Responsibilities

• Coordinate development, review, and maintenance of patient education materials with subject matter experts.
• Maintain inventory of education resources with review dates, owners, and versions.
• Ensure consistency of education processes across care settings.
• Review materials for plain language and accessibility; arrange translations/interpreting as needed.
• Gather feedback from patients, families, and staff to improve resources.
• Track activity and prepare reports; share findings with managers and teams.
• Coordinate meetings, timelines, communications, and training for patient education.
• Partner with clinical, quality, digital, and operations teams to make resources available.
• Perform other duties related to patient education programs as required.

Education

Bachelor's degree in health education, nursing, public health, communications, or a related field

Job description

Overview

The Program Coordinator supports the planning, coordination, and evaluation of patient education programs at Dartmouth Hitchcock Medical Center. Working with clinical teams and other partners, this role helps ensure that patients and families receive clear, consistent, accessible information to support their care and decision-making.

Responsibilities

• Coordinates the development, review, approval, and maintenance of patient education materials and programs in collaboration with clinical subject matter experts.
• Maintains an organized inventory of patient education resources, including review dates, content owners, and approved versions.
• Supports teams in using consistent processes and standards for patient education across care settings.
• Reviews materials for plain language, accessibility, and suitability for patients with varying health literacy needs; coordinate translation and interpretation needs' through established processes.
• Gathers feedback from patients, families, and staff and use it to identify opportunities to improve education resources and delivery.
• Tracks program activity and measures, prepare reports, and share findings with the manager and relevant teams.
• Coordinates meetings, timelines, communications, and training related to patient education initiatives.
• Partners with clinical, quality, digital, and operational teams to make approved education resources available through appropriate channels.
• Performs other duties related to patient education programs as required or assigned.

Qualifications

• Bachelor's degree in health education, nursing, public health, communications, or a related field, or an equivalent combination of education and relevant experience.
• Two years of experience coordinating programs, projects, or educational resources in a healthcare or related setting.
• Demonstrated ability to organize multiple projects, manage deadlines, and work effectively with interdisciplinary teams.
• Strong written and verbal communication skills, including the ability to help translate complex information into clear, patient-friendly language.
• Working knowledge of health literacy principles and accessible communication.
• Proficiency with common office applications and the ability to learn systems used to manage educational content and program data.
• Excellent customer service, verbal and written communication skills essential.
• Must be a highly organized self-starter with the ability to manage multiple projects simultaneously under numerous academic and administrative deadlines.
• Strong ability to prioritize is essential as is the ability to adjust to changing demands and work under pressure.
• Some financial budgeting and management experience required with accuracy and meticulous attention to detail essential.
• Excellent interpersonal skills with ability to work collaboratively with a team or independently with little supervision.
• Strong computing skills required with extensive experience with the Microsoft Office suite of products (Word, Excel, PowerPoint, Outlook). Ability to maintain data accurately. Excellent keyboarding and proofreading skills required.
• Must be adept with using audio-visual equipment including audience response systems or able to show acuity with similar learning systems.

Required Licensure/Certifications

None