Program Coordinator - Otolaryngology (Waltham)

Boston Children's Hospital; Waltham (MA); On-site; USD 49,000 - 79,000; Full time

Job summary

Boston Children's Hospital's Department of Otolaryngology (ORL) and Communication Enhancement (CCE) invites a dedicated Program Coordinator to lead daily clinic operations and optimize the patient journey across the ACP, ALP and ALS programs.

The role provides essential support to three programs, coordinates activities, assists with scheduling, and drafts communication materials. Level 1 or Level 2 will be determined by experience and competencies, with a salary range posted.

Qualifications

• Associate’s degree or equivalent experience required for Level 1; Bachelor’s degree preferred for potential Level 2.
• Two years of relevant work experience required for Level 2; one year for Level 1.

Responsibilities

• Coordinates activities and daily operations of a program.
• Oversees ACP intake, consult and follow-up appointment requests.
• Assists with appointment scheduling and provider template management.
• Provides technical advice and problem-solving assistance about the program.

Education

Associate’s degree or equivalent experience

Bachelor’s degree preferred

Job description

Candidates will be evaluated and placed at Level 1 or Level 2 based on experience, competencies, and alignment with career ladder criteria.

Position Summary/ Department Summary

The Department of Otolaryngology (ORL) and Communication Enhancement (CCE) is seeking a dedicated Program Coordinator to lead daily clinic operations. This vital role drives operational excellence and optimizes the patient journey to ensure a seamless, top-tier clinical experience. The position provides direct, essential support to three specialized areas: the Augmentative Communication Program (ACP), the Autism Language Program (ALP), and the Amyotrophic Lateral Sclerosis (ALS) program.

Key Responsibilities

• Coordinates activities and daily operations of a program.
• Daily oversight of complex, intake driven, consult and follow-up appointment requests within ACP workqueues.
• Assists with appointment scheduling and provider template management.
• Confers with staff and others to provide technical advice, provide problem solving assistance and answer questions about the program and its goals. Refers inquiries to others as needed.
• May prepare or assists in the preparation of periodic reports and records on program activities, progress, status, or other special reports for management or outside agencies.
• May review applications or other program documents in conjunction with supervisor to determine acceptance or make decisions pertaining to program.
• May assist in the coordination of recruitment efforts.
• Drafts written communication and promotional literature.
• May assist in planning workshops, meetings or conferences, coordinates logistics, scheduling, and participant communications.
• Interacts and maintains liaison with staff, faculty and outside/community agencies in facilitating program objectives.

Level 1 — Program Coordinator I

Experience: One year of relevant work experience required.

Education: Associate’s degree or equivalent experience required. Bachelor’s degree preferred.

Level 2 — Program Coordinator II

Experience: Two years of relevant work experience required.

Education: Associate’s degree or equivalent experience required. Bachelor’s degree preferred.

Salary Range:

$49,275.20-$78,832.00 Annual

The posted pay range is Boston Children’s reasonable and good-faith expectation for this pay at the time of posting.

Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.