Program Coordinator: Ops, Inventory & Client Success

Helm

Livonia (MI)

On-site

USD 45,000 - 65,000

Full time

45 hours ago

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Job summary

Helm seeks a detail-oriented Program Coordinator to support the day-to-day operations of our dynamic programs in Livonia. The role covers order management, inventory tracking, customer service, and reporting to ensure smooth program execution.

This position collaborates across teams, drives process improvements, and may travel occasionally to our warehouse in Livonia to support logistics. A Bachelor’s degree and 2–4 years in coordination or customer service are required, with strong MS Office

Qualifications

Bachelor’s degree in Business Administration or related field.
2–4 years of customer service or program coordination experience.
Proficiency in Microsoft Office Suite (Excel, Outlook, PowerPoint, Word, Teams).
Strong organizational skills and attention to detail.
A sense of urgency and a proactive attitude.
Excellent communication and interpersonal skills.

Responsibilities

Coordinate material distribution through Helm’s Order and Warehouse Management Systems.
Track and manage orders, inventory, and product setup.
Monitor and respond to order reports (Open/Aged Orders).
Process ad hoc and spot-buy orders across various customer programs.
Handle item maintenance, scrapping, and physical inventories.
Prepare quotes, order summaries, and client presentation decks.
Provide exceptional customer service support and issue resolution.
Attend internal and external meetings, including client check-ins.
Identify process improvements and ensure timely resolution of project issues.
Occasionally travel to our warehouse in Livonia.