Client Success & Projects Coordinator

Helm; United States; On-site; USD 42,000 - 64,000; Full time

Job summary

Helm is seeking a Sales Coordinator to connect customers, suppliers and internal teams, keeping projects moving from concept to completion.

You will help build relationships, answer questions, and ensure a positive client experience through proactive communication. This role supports sales and client service in a fast-paced, collaborative environment. Base salary plus variable, with growth opportunities.

Qualifications

• Bachelor's degree preferred but not required.
• Strong written and verbal communication with customers, vendors, and teammates.
• Excellent organizational skills and attention to detail.
• Proactive mindset with problem-solving capabilities.
• Willingness to learn and grow in a fast-paced team.
• Ability to manage multiple priorities with accuracy.
• Collaborative team player who helps others succeed.

Responsibilities

• Build and maintain strong customer relationships by providing exceptional support through phone and email communications.
• Act as a trusted resource for customers by answering questions, providing information, and ensuring a positive client experience.
• Collaborate with suppliers to review artwork, proofs, and project materials while ensuring compliance with client requirements and brand standards.
• Coordinate the approval and processing of project deliverables.
• Take ownership of customer and vendor requests, proactively identifying solutions and escalating issues when needed to ensure timely resolution.
• Partner closely with cross-functional teams to keep projects on track and exceed client expectations.
• Contribute to a positive, team-oriented culture by supporting colleagues and assisting with initiatives that drive client success.

Skills

Communication skills

Organizational skills

Problem-solving

Team player

Multitasking

Customer service mindset

Education

Bachelor's degree in Business/ Marketing/ Advertising

Job description

Helm is seeking a Sales Coordinator to connect customers, suppliers and internal teams, keeping projects moving from concept to completion.

You will help build relationships, answer questions, and ensure a positive client experience through proactive communication. This role supports sales and client service in a fast-paced, collaborative environment. Base salary plus variable, with growth opportunities.