Program Coordinator IV - Complaint & Training Lead

Insurance; North Carolina; Hybrid; USD 53,000 - 60,000; Full time

Benefits offered by this job

12 Annual paid holidays

Health insurance

State retirement plan

Flexible work schedule

Job summary

The North Carolina Department of Insurance seeks a Program Coordinator IV for the Manufactured Building Division. This role serves as Complaint Administrator, manages manufactured and modular housing complaints, reviews cases, coordinates inspections, and maintains documentation in the division database.

The position leads administrative staff, coordinates statewide training, oversees budget processes, and supports field inspectors.

Qualifications

• Bachelor’s degree and three years of related experience required.
• Experience leading administrative staff in regulatory or government environment.
• Strong customer service and training development skills.

Responsibilities

• Serve as Complaint Administrator for manufactured housing and modular construction.
• Review, document, and upload complaint information in the division database.
• Coordinate inspections and issue notices; assist field inspectors and audits.
• Lead administrative staff, assign tasks, approve time, evaluate performance.
• Develop and manage statewide training and testing programs for licensees and jurisdictions.
• Manage budget processes, deposits, reconciliations, and procurement in NC systems.
• Support IT liaison duties and maintain web content for the division.

Skills

Regulatory compliance

Training program development

Administrative leadership

Customer service

Education

Bachelor's degree

Tools

NC E Procurement system

Complaint database

Job description

The North Carolina Department of Insurance seeks a Program Coordinator IV for the Manufactured Building Division. This role serves as Complaint Administrator, manages manufactured and modular housing complaints, reviews cases, coordinates inspections, and maintains documentation in the division database.

The position leads administrative staff, coordinates statewide training, oversees budget processes, and supports field inspectors.