Program Coordinator IV - Regulatory Training (Hybrid)

State of North Carolina - Insurance; North Carolina; Hybrid; USD 53,000 - 60,000; Full time

Benefits offered by this job

Hybrid work schedule

State employee benefits

Job summary

The North Carolina Department of Insurance, Office of State Fire Marshal, seeks a Program Coordinator IV to manage the division’s complaint administration and training programs. The role includes coordinating inspections, preparing reports, and serving as IT liaison for online platforms.

You will lead administrative staff, oversee budgeting, and ensure compliance across licensing and field operations. Hybrid schedule with periodic travel is required.

Qualifications

• Bachelor’s degree required and three years of related experience.
• Experience in regulatory, government, or similar environment preferred.
• Strong customer service and communication skills.

Responsibilities

• Manage and track all manufactured housing/modular housing complaints in the division database.
• Lead administrative personnel, assign tasks, approve time, and evaluate performance.
• Develop, coordinate, and oversee statewide training and testing programs for licensees and jurisdictions.

Skills

Complaint handling knowledge

Customer service

Training development

Administrative leadership

Education

Bachelor’s degree

Tools

Complaint database

NC E Procurement system

Job description

The North Carolina Department of Insurance, Office of State Fire Marshal, seeks a Program Coordinator IV to manage the division’s complaint administration and training programs. The role includes coordinating inspections, preparing reports, and serving as IT liaison for online platforms.

You will lead administrative staff, oversee budgeting, and ensure compliance across licensing and field operations. Hybrid schedule with periodic travel is required.