Program Coordinator IV

Insurance; North Carolina; Hybrid; USD 53,000 - 60,000; Full time

Benefits offered by this job

12 Annual paid holidays

Health insurance

State retirement plan

Flexible work schedule

Job summary

The North Carolina Department of Insurance seeks a Program Coordinator IV for the Manufactured Building Division. This role serves as Complaint Administrator, manages manufactured and modular housing complaints, reviews cases, coordinates inspections, and maintains documentation in the division database.

The position leads administrative staff, coordinates statewide training, oversees budget processes, and supports field inspectors.

Qualifications

• Bachelor’s degree and three years of related experience required.
• Experience leading administrative staff in regulatory or government environment.
• Strong customer service and training development skills.

Responsibilities

• Serve as Complaint Administrator for manufactured housing and modular construction.
• Review, document, and upload complaint information in the division database.
• Coordinate inspections and issue notices; assist field inspectors and audits.
• Lead administrative staff, assign tasks, approve time, evaluate performance.
• Develop and manage statewide training and testing programs for licensees and jurisdictions.
• Manage budget processes, deposits, reconciliations, and procurement in NC systems.
• Support IT liaison duties and maintain web content for the division.

Skills

Regulatory compliance

Training program development

Administrative leadership

Customer service

Education

Bachelor's degree

Tools

NC E Procurement system

Complaint database

Job description

Program Coordinator IV (NS)

Position Number 65041850 Grade NC14

About the North Carolina Department of Insurance

The mission of the North Carolina Department of Insurance is to promote a stable insurance market through unbiased regulation and to protect the lives and property of every citizen in all 100 counties while fostering superior, user-friendly service, courtesy, and respect. Our agency licenses insurance agents, adjusters, bail bondsmen and more, along with investigating fraud matters involving insurance consumers and any entity or individual regulated by the Department. In an ever-changing environment, it is the vision of the Department of Insurance to maintain the stabilization of the insurance industry in order to provide more products, competitive prices and consumer protection.

About the North Carolina Office of State Fire Marshal (OSFM)

The mission of the North Carolina Office of State Fire Marshal (OSFM) is to ensure the safety and well-being of North Carolina's citizens by providing expert fire cause investigations, training for first responders, and enforcing state building codes. OSFM's divisions work together to protect lives and property through comprehensive fire safety programs and services. With eight key divisions — Codes and Interpretations, Field Services, Risk Management, Licensing and Certifications, Ratings/Grants/GIS/Foam, Fire & Rescue Training/Commission/RPD, Fire Investigation Unit, and Community Risk Reduction — the dedicated staff at OSFM take on a diverse range of essential responsibilities, directly impacting the safety of North Carolina’s citizens. From training fire and rescue personnel and enforcing building codes to procuring property insurance for state-owned structures and reviewing construction plans for government projects, OSFM fulfills a crucial role in safeguarding lives and property across North Carolina.

Position Details

Recruitment Salary Range: $52,592 – $60,000 Salary Grade: NC14

*This posting will close at 11:59 PM the night before the closing date. NOTE: This is a time-limited position, subject to funding availability, which may last up to 36 months. Time limited employees are eligible for State Benefits. We value our employees and are committed to providing flexibility in work schedules. This position currently qualifies for a hybrid schedule of office work including one telework day per week.

The North Carolina Office of State Fire Marshal is seeking an experienced Program Coordinator for the Manufactured Building Division. This position serves as the division’s Complaint Administrator, responsible for managing and tracking all manufactured and modular housing complaints. The employee independently reviews each case, determines appropriate actions, ensures timely follow up, and maintains complete and accurate documentation in the complaint database while providing clear, courteous communication to homeowners, licensees, local officials, and industry partners. This position also serves as the team lead for the division’s administrative personnel, overseeing task assignments, workflow, time approvals, and performance evaluations. The employee develops, coordinates, and manages statewide training and testing programs for licensees and local jurisdictions, tracks testing outcomes, and ensures all training materials remain current and compliant in collaboration with internal and external partners. Additional duties include supporting field inspectors by coordinating initial and pre hearing inspections, issuing inspection notices, preparing Dealer Lot Inspection and SAA Audit reports, participating in manufacturer audits, and assisting Code Consultants with formal complaint investigations. The employee performs financial reconciliation activities, including monthly and annual budget reports, deposits, fee reconciliations, purchasing card reconciliations, and e procurement order management. As the division’s technology liaison, the employee supports online complaint and licensing system testing and manages web content updates. Occasional travel and overnight stays are required.

Key Responsibilities

• Complaint Administration
  • Serve as the primary point of contact for consumers filing manufactured housing or modular construction complaints
  • Review, document, and upload complaint information into the division database
  • Coordinate initial and pre hearing inspections; issue inspection notices to all parties
  • Assist and/or accompany field inspectors on complaint inspections, Dealer Lot inspections, and manufacturer audits
  • Ensure timely complaint progression, follow-up, and resolution
  • Maintain accurate case documentation and provide clear communication to stakeholders
• Administrative Leadership
  • Serve as team lead for administrative personnel, including task assignment, time approval, and performance evaluation
  • Generate and distribute Dealer Lot Inspection reports and SAA Audit reports
  • Assist with Manufacturer Subpart I audits to ensure state and federal compliance
  • Support Code Consultants with information gathering during formal complaint investigations
  • Ensure consistent, compliant, and high quality workflow within the division
• Education & Training Coordination
  • Develop, coordinate, and oversee training and testing programs for licensees and local jurisdictions
  • Administer testing processes, track participant progress, and maintain training documentation
  • Maintain up to date training content in partnership with internal teams and external stakeholders
  • Ensure programs meet regulatory and education requirements
• Financial Administration
  • Assist with preparing monthly and annual reconciled budget reports for the Controller’s Office
  • Assist with deposits, fee reconciliations, purchasing card reconciliation, and direct pay invoices
  • Create and monitor orders in the NC E Procurement system
• Technology Liaison
  • Serve as IT liaison and end user tester for online complaint and licensing platforms
  • Maintain Manufactured Building Division webpage content, ensuring accuracy and usability
  • Support troubleshooting, application updates, and process improvements

Knowledge, Skills and Abilities/Management Preferences

• Considerable knowledge of complaint handling, preferably in manufactured and modular housing
• Strong customer service skills and ability to build effective working relationships
• Experience developing and delivering training programs
• Experience leading and supervising administrative staff in a regulatory, compliance, or government environment

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelor’s degree from an appropriately accredited institution and three (3) years of experience related to the assignment; or an equivalent combination of training and experience.

Benefits of NC State Employment

• 12 Annual paid Holidays
• North Carolina State Health Plan administered by AETNA
• Supplemental Benefits including: Flexible Spending Accounts, Accident Insurance, Cancer & Specified Disease, Critical Illness, Dental and Vision
• NC State Retirement (TSERS)
• WeSave Employee Discounts

Learn more about employee perks/benefits: Why Work For NC? NC OSHR: Benefits Supplemental and Contact Information.

Applicant Eligibility and Rights

The Department of Insurance/OSFM may conduct criminal history checks for recommended applicants. Failure to report criminal convictions may result in disqualification, disciplinary action, or criminal prosecution. The Department of Insurance/OSFM is an Equal Employment Opportunity employer. Applicants requesting accommodations under the ADA may submit paper applications via mail or fax. Veterans Preference requires submission of a DD 214; National Guard members must submit DD 256 or NGB 22 when applicable. The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.