Program Coordinator III - E Learning Coordinator

Commonwealth of Massachusetts; Framingham (MA); Hybrid; USD 80,411 - 117,590; Full time

Job summary

The Commonwealth of Massachusetts is seeking an E-Learning Coordinator for the MSP Leadership Institute. You will plan, organize, schedule, and publish e-learning content via learning management systems to train uniformed members and stakeholders. You will analyze data, report outcomes, and drive program goals.

You will lead needs assessments, coordinate SMEs, and ensure content quality, accessibility, and effectiveness across training initiatives within the Department of State Police.

Qualifications

• Requires at least four years in program management or related admin role.
• Supervisory experience or potential is required.
• Ability to prepare reports on training activities and outcomes.

Responsibilities

• Develop and publish e-learning content using LMS.
• Manage course enrollment and track completion.
• Prepare formal reports on training outcomes and analytics.

Skills

Instructional design

Pedagogy

LMS administration

Data analysis

Needs assessment

Focus groups

Research

Education

Bachelor's degree in business/public administration

Graduate degree in business/public administration

Tools

Educational software

Courseware

Multimedia tools

Learning Management System (LMS)

Job description

An Official website of the Commonwealth of Massachusetts

Job Description - Program Coordinator III - E Learning Coordinator (26000560)

Job Description

Description

The Department of State Police is seeking an E-Learning Coordinator for the MSP Leadership Institute. who will plan, organize, schedule, and publish e-learning content via learning management systems. The e-learning content will deliver job-related training to the uniformed members of the Massachusetts State Police (MSP), in addition to the MSP’s public safety partners, clients, and stakeholders of the State Police training mission.The incumbent will facilitate meeting training goals and fulfilling programmatic objectives for the MSP Leadership Institute.

The E-Learning Coordinator will prepare and disseminate course announcements, manage course enrollment, track course completion, and collect and analyze course-related statistics and data.

The responsibilities include, but are not limited to, conducting needs assessments, convening focus and subject matter expert groups, and doing related research necessary to develop valid training content.

Additional Duties:

1. Integrate knowledge of instructional design principles, pedagogy, and methods with advanced skill in the use of educational software, courseware, and multimedia tools to create, revise, develop, and produce e-learning courses and supplemental educational content for the Department of State Police training program. The responsibility includes, but is not limited to, conducting needs assessments, convening focus and subject matter expert groups, and doing related research necessary to develop valid training content.

2. Plan, organize, schedule and publish e-learning content via learning management systems to deliver job-related training to uniformed members of the State Police, public safety partners and clients of the Department of State Police, and stakeholders of the State Police training mission, as well as to meet training goals and fulfill programmatic objectives for the MSP Leadership Institute. Prepare and disseminate course announcements, manage course enrollment and track course completion, and collect and analyze course-related statistics and data.

3. Prepare formal reports regarding e-learning activities and outcomes such as course evaluation response summaries, training transfer metrics, and reported technical error events to determine if training goals and program objectives have been met and what changes or improvements to training development, delivery, and learning management system performance can be made. Maintain course documentation and hard files in keeping with relevant sections of the Statewide Records Retention Schedule for employee training, information technology, and program administration records.

4. Perform learning management system administrator duties, to include managing agency data, running programming and product updates, addressing user problems, coordinating implementation of system repairs and solutions, and maintaining an efficient e-learning operating environment for users.

5. Perform related duties such as attending meetings and conferences, collaborating with inter-agency training partners, and participating on panels, committees and in user groups pertinent to policy, innovation and other developments that impact training, e-learning, and learning management in the executive branch of stale government.

6. Supervise employees of lower level, when assigned.

7. Perform all other related duties as requested.

Qualifications

First consideration will be given to those applicants that apply within the first 14 days.

MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) four years of full-time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, and (B) of which at least one year must have been in a supervisory capacity, or (C) any equivalent combination of the required experience and the substitutions below.

Substitutions

I. A Bachelor's degree with a major in business administration, business management or public administration may be substituted for a maximum of two years of the required (A) experience.*

II. A Graduate degree with a major in business administration, business management or public administration may be substituted for a maximum of three years of the required (A) experience.*

III. A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required (A) experience.*

*Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

NOTE: No substitutions will be permitted for the required (B) experience.

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

An Equal Opportunity / Affimative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC)may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Primary Location

United States-Massachusetts-Framingham-470 Worcester Road

Job

Administrative Services

Agency

Department of State Police

Schedule

Full-time

Shift

Day

Job Posting

Jul 29, 2026, 5:38:00 PM

Number of Openings

1

Salary

80,411.50 - 117,590.46 Yearly

If you have Diversity, Affimative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator : Avoresha Jordine - 5088202339

Bargaining Unit

06-NAGE - Professional Admin.

Confidential

No

Potentially Eligible for a Hybrid Work Schedule

Yes