Program Coordinator I

Commonwealth of Massachusetts; Chelsea (MA); Hybrid; USD 67,000 - 96,000; Full time

Benefits offered by this job

Hybrid work schedule

Job summary

Commonwealth of Massachusetts is seeking a Civil Background Services Administrator in Chelsea. You will research and screen background check requests across SAFIS, iCORI and NCJA, ensuring accurate results and lawful classification of FBI CHRI and CORI records.

Responsibilities include handling inquiries via phone and email, training interns, and processing paper iCORI requests. Requires strong English communication, organizational skills, and proficiency with Microsoft Office.

Qualifications

• Ability to communicate clearly to individuals and groups.
• Ability to analyze information provided by constituents and develop relevant problem resolution strategies.
• Ability to speak and write clearly in English.
• Strong organizational and time management skills.
• Ability to establish and maintain harmonious working relationships with others.
• Strong knowledge of the Microsoft Office suite of applications.
• Ability to gather information, analyze data collected, draw conclusions, and present conclusions in oral and written form.

Responsibilities

• Research and processes civil background check requests in SAFIS, iCORI, and NCJA daily.
• Review and screen criminal background requests for disposition type and offense type.
• Conduct further research through databases to ensure accurate results.
• Classify FBI CHRI and CORI records per applicable laws.
• Screen FBI CHRI and CORI records daily and flag records needing additional research.
• Answer Civil Background Services main line and email; assist with iCORI/SAFIS questions and firearms license inquiries.
• Research and resolve end-user questions about iCORI and SAFIS; escalate as needed.
• Process and disseminate paper iCORI requests.
• Assist with training interns.
• Perform related duties as required.

Skills

Communication

Analysis

Teamwork

English proficiency

Microsoft Office

Problem solving

Time management

Research skills

Interpersonal skills

Education

Bachelor's degree in business administration

Bachelor's degree in public administration

Degree in related field

Tools

SAFIS

iCORI

NCJA

Job description

DUTIES AND RESPONSIBILITIES

1. Research and processes civil background check requests received daily in various online candidate queues including SAFIS, iCORI, and NCJA.
2. Review and screen criminal background requests prior to distribution in various queues and stages for disposition type, offense type, incarceration release dates and several Criminal Offender Record Information levels of access in accordance with the Massachusetts General Laws.
3. Conduct further research through query of relevant databases and systems to ensure accurate results are being disseminated.
4. Ensure FBI CHRI and CORI records are accurately classified and screened in accordance with applicable laws.
5. Ensure FBI CHRI and CORI records are screened daily and records identified that may require additionalresearch.
6. Responsible for answering Civil Background Services main line and email to assist callers with questions regarding iCORI or SAFIS related records, as well as answering the firearms license hotline to assist callers with name/address changes, retrieving PINs, and providing the status of firearms license applications.
7. Researches and analyzes questions and/or issues reported from end users regarding issues encountered with the use of the iCORI and SAFIS and escalates issues accordingly.
8. Processes and disseminates paper iCORI requests.
9. Assist with the training of interns.
10. Performs other related duties as required and directed.

QUALIFICATIONS REQUIRED AT HIRE (list knowledge, skills, abilities)

1. Ability to communicate clearly to individuals and groups.
2. Ability to analyze information provided by constituents and develop relevant problem resolution strategies.
3. Ability to work well individually or in groups.
4. Ability to provide effective and timely resolution for a range of constituent inquiries.
5. Ability to speak and write clearly in English.
6. Strong Organizational and time management skills.
7. Ability to establish and maintain harmonious working relationships with others.
8. Strong knowledge of the Microsoft Office suite of applications.
9. Ability to gather information, analyze data collected, draw conclusions, and present conclusions in oral and written form.

First consideration will be given to those applicants that apply within the first 14 days.

MINIMUM ENTRANCE REQUIREMENTS

Applicants must have at least (A) two years of full-time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, or (B) any equivalent combination of the required experience and the substitutions below.

Substitutions

• I. A Bachelor's or higher degree with a major in business administration, business management or public administration may be substituted for the required experience.*
• II. A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.*

*Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

An Equal Opportunity / Affi ...

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC)may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Primary Location

United States-Massachusetts-Chelsea-200 Arlington Street

Job

Administrative Services

Agency

Criminal History Systems Board

Schedule

Full-time

Shift

Day

Job Posting

Aug 13, 2026, 4:34:52 PM

Number of Openings

1

Salary

66,890.20 - 96,266.04 Yearly

If you have Diversity, ...

Bargaining Unit

06-NAGE - Professional Admin.

Confidential

No

Potentially Eligible for a Hybrid Work Schedule

Potentially Eligible for a Hybrid Work Schedule : Yes