Program Coordinator, Global Palliative Care Program

St Jude Children's Research Hospital; Memphis (TN); On-site; USD 71,000 - 127,000; Full time

Job summary

St. Jude Global Pediatric Medicine is seeking a Program Coordinator to support the Palliative Care Program and manage global initiatives within GPM and SJG. The role acts as a liaison, coordinating with diverse collaborators to ensure project success and alignment with departmental requirements.

The ideal candidate will have 3+ years in program management, strong data analysis skills, and experience with grants, reporting, and cross-functional teamwork, supported by a Bachelor’s degree.

Qualifications

• Bachelor's degree in a relevant field required.
• 3+ years of experience in program management and delivery.
• Significant experience with project planning tools (e.g., MS Project, MS Office).

Responsibilities

• Facilitate communication and implementation of initiatives with global collaborators.
• Design, coordinate, implement, monitor, and evaluate project-based initiatives.
• Utilize project management tools to coordinate priority work activities and report progress.
• Prepare agenda, meeting materials, and summary reports for site visits.
• Assist with analyses of mixed methods research and implementation needs.

Skills

Budget planning

Data analysis

Project management

Communication

Stakeholder management

Vendor management

Team leadership

Cross-functional collaboration

Education

Bachelor's degree

Tools

MS Project

Microsoft SharePoint

ServiceNow

Smartsheet

Clarity

Planview

MS Office

Job description

St. Jude Global Pediatric Medicine is looking for a program coordinator for our Palliative Care team! The Program Coordinator - St. Jude Global Programs assists in designing, implementing, and overseeing projects and initiatives within and for the Department of Global Pediatric Medicine (GPM) and St. Jude Global (SJG). Responsible for researching, documenting, and disseminating information as needed. Under the supervision of the GPM director or manager and as assigned, this role serves as a section and/or project team lead and acts as a liaison with other members of GPM and SJG and its collaborators, ensuring coordination and success of departmental, regional, and/or global initiatives and departmental requirements.

Overview

The Department of Global Pediatric Medicine (GPM) is a growing department looking for professionals who are eager to help implement the St. Jude Global (SJG) mission by training the clinical workforce, developing and strengthening health systems and patient-centered initiatives, and advancing knowledge to sustain continuous improvement through research.

The St. Jude Global Palliative Care Program is seeking an enthusiastic and detail-oriented Project Coordinator to support implementation and project management of community-based research and initiatives to improve quality of life by addressing the physical, psychological, social, and spiritual suffering of patients, and family members. This key team member will act as a liaison with other members of GPM/SJG and global collaborators, and thus will need to communicate clearly and foster trusting relationships with colleagues and partners. The ideal candidate will be self-motivated and eager to help develop and grow these programs in support of the St. Jude Global Strategic vision, have a demonstrated interest in global health, and have project management experience and/or a background in healthcare or education.

Responsibilities

The Program Coordinator will be responsible for:

• Facilitating communication and implementation of initiatives with global collaborators including forging new relationships with multidisciplinary health professionals as well as diverse members of global communities
• Designing, coordinating, implementing, monitoring, and evaluating project-based initiatives.
• Utilizing project management tools to effectively coordinate priority work activities, provide regular progress reporting, and achieve project deliverables
• Communicating project plans and incorporating appropriate feedback from all relevant stakeholders
• Facilitating coordination of site visits and preparation of agenda, meeting materials, and summary reports
• Assisting with analyses of mixed methods research and implementation needs
• Developing and implementing standardized tools, frameworks, and metrics to ensure execution of project deliverables
• Designing compelling reports, research/policy briefs and messaging specifically tailored for needs in partnership with diverse collaborators
• Facilitating written and spoken discussions in live meetings, presentations, and email/written communications
• Assisting with preparation and tracking of grants, research manuscript submissions, and presentations including tracking
• Ensuring alignment across SJCRH, GPM, and St. Jude Global strategic plans and missions
• Engage with program management teams internally and vendors externally for coordination.
• May mentor less experienced team members.

Skills and Abilities

• Ability to look at data more critically and draw meaningful conclusions. Conducts root-cause analysis as needed.
• Quickly rebounds from setbacks, including creating viable plans to move forward.
• Helps others understand the need for change and adapt to it.
• Effectively relays understanding of diverse perspectives.
• Can handle communication upwards and downwards as needed.
• Presents information in a clear, well thought out way and tailored to the audience
• Shows support for the new direction even when the details have not been finalized.
• Spots early indications of underperformance and takes corrective actions. Celebrates successes.
• Works with partners inside his/her function to find the best solutions that align with functional priorities. Is easy to work with to find solutions.
• Demonstrates a good understanding of budget planning and tracking tools & processes as well as related internal policies and procedures related to grants, contracts etc.
• Tracks, reconciles and reports budget for own area, highlighting any deviations and escalating as needed.
• Communicates with other teams to drive budgeting processes, collecting information and sharing reports.
• Demonstrates a strong understanding of more advanced data management tools, systems and processes.
• Is able to carry out more complex analysis of data, working with large/ complex data sets, to create reports for senior leaders.
• Exhibits strong critical thinking to identify trends and draw out insights; works with a high level of independence.
• Has working knowledge of project management and planning tools.
• Is able to effectively sequence and prioritize tasks within programs and works more independently to manage day to day issues, escalating as needed.
• Understands the overall program goals & customer needs, coordinates with cross functional teams and tracks dependencies & risks
• Participates in vendor evaluation processes based on a clear understanding of business needs and requisite vendor capabilities.
• Monitors vendor performance against desired outcomes, and proactively collaborates with vendor teams to pre-empt potential issues.
• Cultural sensitivity is a must

Minimum Education

• Bachelor's degree in a relevant field required.

Minimum Experience

• 3+ years of experience in program management and delivery.
• Significant experience working with project planning tools (e.g., MS Project, Microsoft SharePoint, ServiceNow, Smartsheet, Clarity, Planview, MS Office).

Compensation

In recognition of certain U.S. state and municipal pay transparency laws, St. Jude is including a reasonable estimate of the compensation range for this role. This is an estimate offered in good faith and a specific salary offer takes into account factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the salary range and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current salary range is $70,720 - $126,880 per year for the role of Program Coordinator, Global Palliative Care Program.

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