Program Coordinator - BHN

Rochester Regional Health; City of Rochester (NY); On-site; USD 71,000 - 102,000; Full time

Job summary

Rochester Regional Health is seeking a Program Coordinator for the Behavioral Health - Therapy team at Evelyn Brandon Health Center. The role blends clinical work with operational leadership, maintaining a caseload while guiding staff to deliver high-quality patient care.

Foundationally, the position includes developing programs, supervising staff, and ensuring documentation and compliance. Strong communication and teamwork are essential to support patients and optimize care outcomes.

Qualifications

• Bachelor's degree in Health Science, Psychology, Social Work or related Human Service field is required.
• Master's degree is preferred.
• Demonstrated project and people management ability.
• Excellent verbal and written communication skills.
• One year supervisory experience is preferred.
• Two years administrative/coordinator program experience.
• Two years experience providing mental health care.

Responsibilities

• Communicates with referral sources and other stakeholders in a timely and complete manner.
• Monitors compliance with state regulations and departmental standards.
• Supports and monitors use of electronic documentation systems and ensures timely documentation.
• Provides leadership for the clinical team and day-to-day program operations.
• Develops clinical programs with leadership and evaluates their success.
• Performs initial and ongoing assessments and helps set treatment goals.

Skills

Project management

People management

Verbal communication

Written communication

Supervisory experience

Administrative experience

Mental health care experience

Education

Bachelor's degree in Health Science / Psychology / Social Work

Masters degree preferred

Job description

Description

Description

STATUS:

Full Time

LOCATION:

Outpatient Mental Health - Evelyn Brandon Health Center

DEPARTMENT:

Behavioral Health - Therapy

SCHEDULE:

Monday-Friday, 8:00am - 4:30pm

SUMMARY:

Foundationally, the Program Coordinator assumes all of the same clinical responsibilities as does a Primary Therapist, and engages in the clinical work of the program for a percentage of time, determined by Behavioral Health administration. Essentially, the Program Coordinator provides operational and clinical leadership to program staff contributing directly and indirectly to patient care. Provide superior customer service.

Minimum Qualifications:

• Minimum of a Bachelor's degree required in Health Science, Psychology, Social Work or the alike in a Human Service field. Masters preferred.
• Demonstrated project and people management ability.
• Excellent verbal and written communication skills.
• One year supervisory experience preferred.
• Two years administrative/coordinator program experience.
• Two years experience providing mental health care.

Required Licensure/Certification Skills:

For mental health: LCAT, LMFT, PhD, or Licensed Psychologist (i.e. LCSW, LMHC, LMSW, LCAT, LMFT, PhD, Licensed Psychologist required or credentialed in CASAC, CRC, CTRS. (Case Management Services excluded)

Key Responsibilities:

• Communicates appropriately with referral sources, collateral contacts significant to patient care, and quality monitoring committees or offices, as needed, and in a timely and complete manner.
• Monitors compliance with Department and State regulations and standards for patient care and documentation. Assists in the implementation and monitoring of program goals and objectives as well as patient care initiatives.
• Supports and monitors utilization of the electronic documentation system. Completes all required documentation in a timely and comprehensive manner, serving as role model for team members.
• Provides leadership and is responsible for the day-to-day functioning of the clinical team or program staff.
• Develops clinical programs in collaboration with Program and Department leadership, and evaluates success.
• Provides initial and ongoing assessments, and works with patients to develop and implement objective, measurable, and realistic treatment goals and aftercare objectives for discharge planning.
• Provides individual and group therapy, and monitors patient response to medications, in collaboration with the staff psychiatrist.
• Maintains a designated caseload, and/or a designated volume of clinical service (such as crisis intakes, no-show group facilitation, etc) and works to achieve a low percentage of failed appointments, guiding team members to do the same.
• Ensures that functional, efficient processes occur at the team level relative to patient referrals, admissions, treatment and discharges.
• Monitors the skills, interests, treatment efficacy, productivity, and schedules of team members in order to determine the assignment of patients and to ensure that the highest standards of patient care are practiced.
• Assists the Manager / Director or Psychiatrist with the interviewing, hiring, , and training of new staff, and implements staff development and training initiatives.

PHYSICAL REQUIREMENTS:

Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67-100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver's license.

PAY RANGE:

$70,500.00 - $102,000.00

The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, clinical licensure date, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.