Program Coordinator - BHN

105 Unity Hospital of Rochester; United States; On-site; USD 71,000 - 102,000; Full time

Job summary

Rochester Regional Health is seeking a Full Time Program Coordinator for Outpatient Mental Health at Evelyn Brandon Health Center. The role combines clinical leadership with operational oversight, requiring collaboration with Behavioral Health - Therapy and program staff to deliver high-quality patient care.

The candidate will provide supervision, develop clinical programs, and oversee assessments and treatment planning while maintaining compliance with state regulations and documentation

Qualifications

• Bachelor’s degree required in Health Science, Psychology, Social Work or related Human Service field; Master’s preferred.
• Two years administrative/coordinator program experience.
• One year supervisory experience preferred.
• Excellent verbal and written communication skills.
• Demonstrated project and people management ability.
• Two years experience providing mental health care.

Responsibilities

• Communicates with referral sources, collateral contacts, and quality monitoring committees as needed and in a timely manner.
• Monitors compliance with Department and State regulations and standards for patient care and documentation; assists in implementing program goals and patient care initiatives.
• Supports and monitors utilization of the electronic documentation system; completes required documentation timely and comprehensively.
• Provides leadership and day-to-day direction for the clinical team or program staff.
• Develops clinical programs in collaboration with program leadership and evaluates success.
• Conducts initial and ongoing assessments; works with patients to develop measurable treatment goals and aftercare objectives for discharge planning.
• Provides individual and group therapy, and monitors patient response to medications in collaboration with the staff psychiatrist.
• Manages designated caseload and aims for low no-show rates; guides team accordingly.
• Ensures efficient processes for patient referrals, admissions, treatment, and discharges.
• Assists in interviewing, hiring, and training of new staff and staff development initiatives.

Skills

Project management

People management

Verbal and written communication

Supervisory experience

Mental health care

Education

Bachelor’s degree in Health Science / Psychology / Social Work or related

Master’s degree preferred

Job description

STATUS: Full Time LOCATION: Outpatient Mental Health - Evelyn Brandon Health Center DEPARTMENT: Behavioral Health - Therapy SCHEDULE: Monday-Friday, 8:00am - 4:30pm

SUMMARY

Foundationally, the Program Coordinator assumes all of the same clinical responsibilities as does a Primary Therapist, and engages in the clinical work of the program for a percentage of time, determined by Behavioral Health administration. Essentially, the Program Coordinator provides operational and clinical leadership to program staff contributing directly and indirectly to patient care. Provide superior customer service.

Minimum Qualifications

• Minimum of a Bachelor’s degree required in Health Science, Psychology, Social Work or the alike in a Human Service field. Masters preferred.
• Demonstrated project and people management ability.
• Excellent verbal and written communication skills.
• One year supervisory experience preferred.
• Two years administrative/coordinator program experience.
• Two years experience providing mental health care.

Required Licensure/Certification Skills

For mental health: LCAT, LMFT, PhD, or Licensed Psychologist (i.e. LCSW, LMHC, LMSW, LCAT, LMFT, PhD, Licensed Psychologist required or credentialed in CASAC, CRC, CTRS. (Case Management Services excluded)

Key Responsibilities

• Communicates appropriately with referral sources, collateral contacts significant to patient care, and quality monitoring committees or offices, as needed, and in a timely and complete manner.
• Monitors compliance with Department and State regulations and standards for patient care and documentation. Assists in the implementation and monitoring of program goals and objectives as well as patient care initiatives.
• Supports and monitors utilization of the electronic documentation system. Completes all required documentation in a timely and comprehensive manner, serving as role model for team members.
• Provides leadership and is responsible for the day-to-day functioning of the clinical team or program staff.
• Develops clinical programs in collaboration with Program and Department leadership, and evaluates success.
• Provides initial and ongoing assessments, and works with patients to develop and implement objective, measurable, and realistic treatment goals and aftercare objectives for discharge planning.
• Provides individual and group therapy, and monitors patient response to medications, in collaboration with the staff psychiatrist.
• Maintains a designated caseload, and/or a designated volume of clinical service (such as crisis intakes, no-show group facilitation, etc) and works to achieve a low percentage of failed appointments, guiding team members to do the same.
• Ensures that functional, efficient processes occur at the team level relative to patient referrals, admissions, treatment and discharges.
• Monitors the skills, interests, treatment efficacy, productivity, and schedules of team members in order to determine the assignment of patients and to ensure that the highest standards of patient care are practiced.
• Assists the Manager / Director or Psychiatrist with the interviewing, hiring, , and training of new staff, and implements staff development and training initiatives.

PHYSICAL REQUIREMENTS

Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license. For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements. Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

PAY RANGE

$70,500.00 - $102,000.00 CITY: Rochester POSTAL CODE: 14608 The posted pay range is a good faith representation of potential base pay for this position. It may be modified in the future and eligible for additional pay components. Individual annual salaries/hourly rates could vary based position details and FTE. Pay is determined by considering factors including, but not limited to, experience, relevant qualifications, specialty, internal equity, locations, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law. Rochester Regional Health is an integrated health services organization serving the people of Western New York, the Finger Lakes, St. Lawrence County, and beyond. The system includes nine hospitals; primary and specialty practices, rehabilitation centers, ambulatory campuses and immediate care facilities; innovative senior services, facilities and independent housing; a wide range of behavioral health services; and Rochester Regional Health Laboratories and ACM Global Laboratories, a global leader in patient and clinical trials. It’s vision is to lead the evolution of healthcare to enable every member of the communities it serves to enjoy a better, healthier life.