Program Coordinator, Academic Success & Accessibility Services

Manhattan University; New York (NY); On-site; USD 60,000 - 78,000; Full time

Job summary

Manhattan University in Riverdale, NY seeks a Program Coordinator to oversee the daily operations of the Center for Academic Success and the Specialized Resource Center. You will supervise peer educators, coordinate tutoring and accommodations, and build relationships with faculty.

The ideal candidate is highly organized, collaborative, and student-centered, capable of managing multiple programs and staff while ensuring confidentiality and adherence to ADA policies.

Qualifications

• Bachelor's degree in a related field.
• At least one year of experience in academic support or disability/accessibility services.
• Experience coordinating programs and supervising student employees.
• Knowledge of Section 504 and ADA policies.
• Strong organizational, communication, interpersonal, and problem-solving skills.
• Ability to work with diverse and international student populations.

Responsibilities

• Oversee daily operations of tutoring, Supplemental Instruction, and peer academic support services with staffing, scheduling, and space utilization.
• Recruit, train, and supervise peer educators, coordinating hiring, onboarding, and professional development.
• Coordinate faculty outreach and course partnerships to integrate academic support into the curriculum.

Skills

Program coordination

Staff supervision

Training development

ADA compliance

Collaboration

Education

Bachelor's degree in higher education, student affairs, education, counseling, disability studies, academic support, or a related field

Tools

AIM case management software

Job description

About The University

Manhattan University is nestled in the historic neighborhood or Riverdale , close to dozens of restaurants and shops as well as Van Cortlandt Park , and is only 35 minutes from midtown Manhattan. Manhattan University is nationally ranked and offers degree programs in the arts, business, education, engineering, and science. The University has approximately 2,900 full and part-time undergraduate and graduate students enrolled in over 50 fields of study. It is committed to excellence in teaching a diverse student body and preparing students for successful careers and fulfilling lives. We are committed to creating an inclusive environment where all employees and faculty members can thrive personally and professionally.

About The University

Manhattan University is nestled in the historic neighborhood or Riverdale , close to dozens of restaurants and shops as well as Van Cortlandt Park , and is only 35 minutes from midtown Manhattan. Manhattan University is nationally ranked and offers degree programs in the arts, business, education, engineering, and science. The University has approximately 2,900 full and part-time undergraduate and graduate students enrolled in over 50 fields of study. It is committed to excellence in teaching a diverse student body and preparing students for successful careers and fulfilling lives. We are committed to creating an inclusive environment where all employees and faculty members can thrive personally and professionally.

Position Description

Department: Center for Academic Success & Specialized Resource Center

Reports To: Director of Academic Success and Accessibility Services

Under the supervision of the Director of Academic Success and Accessibility Services, the Program Coordinator oversees the daily operations of both the Center for Academic Success and the Specialized Resource Center at Manhattan University. The Program Coordinator ensures that tutoring, Supplemental Instruction, and other peer academic support programs are effectively staffed and delivered, while also ensuring that accommodations and accessibility services are provided efficiently, confidentially, and in compliance with university, state, and federal ADA policies. The Program Coordinator supervises peer educators, builds strategic relationships with faculty and campus partners, and serves as a point of contact for both areas.

The ideal candidate is highly organized, collaborative, and student-centered, and is capable of managing multiple programs, student staff, and competing priorities across two distinct but complementary service areas.

Job Responsibilities

Academic Success

• Oversee daily operations of tutoring, Supplemental Instruction, and other peer academic support services — including staffing, scheduling, and space utilization serving as a primary point of contact for students, faculty, and peer educators.
• Recruit, train, and supervise peer educators, coordinating hiring, onboarding, and professional development, and addressing day-to-day performance and scheduling matters in consultation with the Director.
• Coordinate faculty outreach and course partnerships to identify need and support integration of academic support services into the curriculum.

Accessibility Services

• Manage a caseload of students to advise on and coordinate accommodations — including exam proctoring, alternate format materials, assistive technology, and outside services such as ASL interpreting and real-time transcription — in adherence to ADA policies and protocols.
• Assist with recruiting, training, and coordinating accommodation-related student staff, and maintain related logistics such as the Emergency Locator Chart.
• Serve as liaison to accessibility technology vendors and university accessibility coordinators, and keep the office current on best practices in the field.

Shared Responsibilities

• Monitor and evaluate program effectiveness across both areas by collecting and analyzing participation and utilization data, and preparing reports, surveys, and assessments for internal and external audiences.
• Maintain office technology, student databases, and web content for both centers, and develop or refine work plans and procedures to guide service delivery.
• Represent both centers at campus events, orientations, and committees; contribute to strategic planning and special initiatives; and support training or workshops that advance the mission of each area.
• Perform other duties as assigned.

Requirements

• Bachelor's degree, preferably in higher education, student affairs, education, counseling, disability studies, academic support, or a related field.
• At least one year of experience in academic support, student success, tutoring, or disability/accessibility services environment within an education environment.
• Demonstrated experience coordinating programs, supervising student employees, and developing or facilitating training.
• Demonstrated knowledge of Section 504 of the Rehabilitation Act of 1973, the ADA of 1990 and its 2008 amendments, and related university, state, and federal policies.
• Strong organizational, communication, interpersonal, and problem-solving skills, with sensitivity to the confidential and unique needs of students.
• Demonstrated ability to work collaboratively with faculty, staff, students, and campus partners, including diverse and international student populations.
• Commitment to inclusive, student-centered practices and the academic success of diverse student populations.

Supplemental Information

Knowledge, Skills, And Abilities

• Working knowledge of assistive technologies for persons with disabilities; experience with AIM case management software preferred.
• Strong analytical skills to interpret data and inform recommendations.
• Proficiency with standard office technology, scheduling systems, and student database systems.

Manhattan University is an E-Verify employer

Founded in 1853, Manhattan University is an independent Catholic Lasallian institution located in Riverdale, NY that embraces students of all faiths, cultures, and traditions. The mission of the University is to provide a dynamic student-centered educational experience that prepares graduates for lives of personal development, professional success, civic engagement, and service to their fellow human beings. We expect our faculty, administration, and staff to be knowledgeable about our mission and to make a positive contribution to the mission.

Manhattan University provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to age, race, creed, color, sexual orientation, military status, sex, disability, marital status, partnership status, pregnancy, caregiver status, domestic violence victim status, gender identity or expression, arrest or conviction record, criminal history, credit history, national origin, alienage or citizenship status, unemployment status and salary history. Manhattan University values and celebrates diversity and is committed to providing an inclusive environment for all employees. All interested, qualified persons are encouraged to apply.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, and responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.