Program Coordinator

ALOIS Solutions; United States; Remote; USD 35,000; Full time

Job summary

A leading company is seeking a Program Coordinator for community moderation and engagement. This remote position involves monitoring community interactions, providing administrative support, and managing content requests. Ideal candidates should have experience in community management and excellent communication skills. This role offers significant growth potential for motivated individuals.

Qualifications

• 1 year of online community moderation experience required.
• 1-2 years of community building experience, ideally at a tech company.

Responsibilities

• Monitor community engagement and notify SMEs.
• Provide administrative support and manage community tracking.
• Support live virtual meeting logistics.

Skills

Online Community Moderation

Communication

Time Management

Organizational Skills

Self-starter

Tools

Google Tools

Khoros

Asana

Smartsheet

Adobe Suite

Job description

2 days ago Be among the first 25 applicants

This range is provided by ALOIS Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$35.00/hr - $35.00/hr

Direct message the job poster from ALOIS Solutions

On a mission to assist candidates in securing their next dream job!

Duration: 9 Months of contract with possible Extension Depending on performance/ business needs

Pay rate: $35/hr on W2

Location: Remote

Job Description:

• Community moderation including:
• Monitoring new questions & notifying SMEs to respond
• Escalations as appropriate
• Providing engagement ideas to Community Managers for inclusion on the editorial calendar
• Generating reports on engagement
• Managing requests for content, events, etc., to share in the community
• Updating presentation and internal templates, including internal program sites
• Supporting live virtual meeting logistics with light moderation, as needed
• Managing community tracking utilizing Smartsheet and Asana
• Providing administrative program support utilizing Khoros and Common Room
• Supporting development of additional programs as community programs grow

Experience:

• Online Community Moderation (1 year required)
• 1-2 years of community building experience, ideally at a tech company
• Proficient with Google tools (Docs, Sheets, Slides, Calendar, Drive, Gmail, etc.)
• Basic to high-level knowledge of tools such as Khoros, Asana, Smartsheet, Simpplr (intranet application), and Adobe Suite is a plus
• Experience running user groups or field marketing events is a plus
• Proven self-starter and self-learner
• Adheres to deadlines and is self-managed
• Detail-oriented
• Exceptional verbal and written communication skills
• Excellent time management, multitasking, and organizational skills
• Ability to lend expertise on best practices relevant to areas of expertise
• Excellent people skills, with professional acumen and a teamwork mentality

Notes:

• Ideal candidates: have practical experience in community management, are self-starters, and can operate with minimal direction after initial training
• This role involves tactical day-to-day support and execution of strategic plans
• Managing forums, moderating online communities, executing loyalty programs, creating challenges and programs to promote customer advocacy
• Able to plan next steps or produce plans based on provided info from managers or stakeholders
• Significant growth potential for those willing to learn and do the work
• Eye for design and layout is a plus

Seniority level

• Associate

Employment type

• Contract

Job function

• Public Relations, Design, and Information Technology

Industries

• IT Services and IT Consulting, Community Services, Public Relations, and Communications

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