Program Coordinator

Our Town Studios Inc; Mansfield (OH); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

Our Town Studios is seeking a Program Coordinator to lead service delivery, oversee caseloads, and supervise DSP staff to ensure quality outcomes for individuals supported. The role requires guiding teams in alignment with standards, promoting compassionate, person-centered supports.

You will collaborate with the Supportive Living Coordinator and administrative staff to maintain consistent, compliant services and strong communication with families and guardians.

Qualifications

• Experience in developmental disabilities services, preferably in supervisory or coordination role.
• Leadership abilities to guide and inspire teams while maintaining accountability.
• Empathy and genuine care for people and their goals.
• Adaptability to manage multiple responsibilities in a fast-paced environment.
• Strong time management and attention to detail.

Responsibilities

• Caseload management: provide oversight and support for each person served and their goals.
• Staff supervision: schedule, train, and mentor DSPs to ensure high-quality service delivery.
• Quality assurance: audit documentation, billing, and program records for accuracy and compliance.
• Incident management: promptly report and follow up on Unusual Incidents (UIs) and Major UIs.
• Team collaboration: partner with coordinators, administrative staff, and DSPs to ensure consistency across services.
• Communication liaison: serve as a key contact for families, guardians, and county board staff.
• Problem solving: address issues creatively to improve client and staff experience.

Skills

Leadership

Empathy

Adaptability

Organizational Skills

Communication

Job description

Join Our Team at Our Town Studios: Program Coordinator

About Our Town Studios:
At Our Town Studios, we believe in the power of creativity and compassion. Our mission is to ensure that every person with intellectual and developmental disabilities we serve thrives and achieves their goals. Through innovative programs and personalized support, we empower our clients to live with dignity and purpose in a vibrant, supportive environment.

We're Growing:
Due to continued growth and expansion, Our Town Studios is adding another Program Coordinator to our leadership team. This is an exciting opportunity to join a growing organization that continues to invest in quality services, strong leadership, and the people we support.

Key Responsibilities:
As a Program Coordinator, you’ll play a key role in ensuring quality services and meaningful outcomes for the people we support. You’ll provide leadership, guidance, and oversight to ensure supports are delivered effectively and in alignment with DODD standards.

Why Join Our Town Studios?

Impactful Work: Make a real difference every day. Bring creativity, purpose, and heart to the people you support.

Supportive Environment: Work with a team that values collaboration, kindness, and humor.

Growth Opportunities: We invest in our team—through training, leadership development, and opportunities for advancement within our growing organization.

Competitive Benefits: Enjoy a salary range of $65,000–$70,000, along with great perks and a workplace that celebrates wins both big and small.

Your role will include:

Caseload Management: Provide oversight and support for each person served, ensuring their needs and goals are being met.

Staff Supervision: Schedule, train, and mentor DSPs to maintain high-quality service delivery.

Quality Assurance: Audit documentation, billing, and program records for accuracy and compliance.

Incident Management: Promptly report and follow up on Unusual Incidents (UIs) and Major Unusual Incidents (MUIs).

Team Collaboration: Partner with the Supportive Living Coordinator, administrative team, and DSPs to ensure consistency across services.

Communication Liaison: Serve as a key contact for families, guardians, and county board staff, ensuring communication stays clear and proactive.

Problem Solving: Address issues creatively and professionally, with a focus on improving the overall experience for clients and staff alike.

Qualifications:
To thrive in this role, you should have:

Experience: Proven background in developmental disabilities services, preferably in a supervisory or coordination role.

Leadership: Ability to inspire and guide others while maintaining accountability and professionalism.

Empathy: A genuine care for people and a commitment to helping them achieve their goals.

Adaptability: Flexibility to manage multiple responsibilities in a fast-paced environment.

Organizational Skills: Strong time management and attention to detail.