Intake Coordinator

The Salvation Army North & Central Illinois Division; Kansas City (MO); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

403(b) Retirement Savings Plan

Paid Time Off

Paid Holidays

Life Insurance

Job summary

The Salvation Army Adult Rehabilitation Center in Kansas City, MO is seeking a dedicated Intake Coordinator to be the first point of contact for individuals seeking recovery and rehabilitation services. The role coordinates admissions, conducts eligibility assessments, maintains records, and connects beneficiaries with community resources.

This full-time, non-exempt position requires a High School Diploma or GED and strong organizational, confidentiality, and communication skills.

Qualifications

• Experience coordinating admissions or intake processes.
• Ability to maintain confidential records and manage sensitive information.
• Strong verbal and written communication skills.
• Proficient in data entry and basic computer tasks.
• Commitment to compassionate, client-centered service.

Responsibilities

• Conduct eligibility assessments and complete intake paperwork.
• Coordinate admissions into ARC program and manage reservations.
• Maintain electronic applicant and beneficiary records; follow up on eligibility.
• Coordinate releases of information with courts, probation, and partners.
• Support Medicaid enrollment, Telehealth, and community referrals.
• Track admissions, census, and contribute to data quality reviews.

Skills

Intake Coordination

Data Entry

Confidentiality

Communication

Teamwork

Christian Faith

Customer Service

Education

High School Diploma or GED

Job description

The Salvation Army Adult Rehabilitation Center (ARC)

Kansas City, MO

Full-Time | Non-Exempt

Pay: $16.00 - $17.50 per hour

Make a Difference Every Day

The Salvation Army Adult Rehabilitation Center is seeking a compassionate, organized, and mission-driven Intake Coordinator to serve as the first point of contact for individuals seeking recovery and rehabilitation services. This position plays a vital role in helping transform lives by coordinating admissions, conducting eligibility assessments, maintaining records, providing beneficiary support, and building strong community partnerships.

What You'll Do

Intake & Admissions

• Conduct applicant eligibility assessments through referrals, phone inquiries, and walk-in appointments.
• Complete intake documentation, consent forms, and admissions paperwork.
• Coordinate applicant reservations and admissions into the ARC program.
• Maintain accurate electronic applicant and beneficiary records.
• Follow up with applicants regarding program eligibility and participation.
• Complete initial property inventories for incoming beneficiaries.

Documentation & Compliance

• Maintain confidential records and required program documentation.
• Coordinate releases of information with courts, probation, parole, and community partners.
• Ensure compliance with ARC policies, procedures, and documentation standards.
• Maintain medication records and information management documentation.

Beneficiary Support

• Assist beneficiaries with medication, insurance, and healthcare-related needs.
• Support Medicaid enrollment and renewal processes.
• Help coordinate Telehealth appointments and virtual court appearances.
• Connect beneficiaries with community resources and referral partners.

Community Outreach & Partnerships

• Build and maintain relationships with community organizations and referral agencies.
• Conduct weekly outreach activities to promote ARC program services.
• Coordinate open houses and community engagement events.
• Maintain current referral resources and community partnership information.

Data & Reporting

• Track admissions, reservations, and census information.
• Review statistical data for accuracy and completeness.
• Participate in data quality review processes and reporting activities.

Additional Responsibilities

• Conduct and document intake testing procedures.
• Maintain intake office supplies and hygiene kits.
• Support the mission and ministry of The Salvation Army.
• Perform other duties as assigned.

Qualifications

Education

• High School Diploma or GED required.

Skills & Experience

• Strong computer and data entry skills.
• Excellent organizational and time-management abilities.
• Ability to maintain confidentiality and handle sensitive information professionally.
• Strong verbal and written communication skills.
• Ability to work independently and collaboratively with a diverse team.
• Personal belief in Christian living and spiritual regeneration as a solution to community disaffiliation, demonstrated through testimony or experience.
• Commitment to serving individuals with dignity, respect, and compassion.

License Requirements

• Valid driver's license required.
• Must qualify for Salvation Army vehicle insurance coverage.

Schedule

• Full-time position.
• Some evenings, weekends, and holidays required.

Benefits & Perks

We Take Care of the People Who Care for Others

Health & Wellness Benefits

• Medical, Dental, Vision & Hearing Insurance through Anthem Blue Cross Blue Shield
• Multiple plan options with affordable premiums and low copays
• Prescription Coverage through Express Scripts, including mail-order options
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)

Financial Security & Insurance

• Employer-Paid Basic Life Insurance
• Voluntary Life Insurance for employees and dependents
• Short-Term Disability Insurance through Unum
• Long-Term Disability Insurance through Unum
• Optional income-protection buy-up coverage
• Aflac Supplemental Insurance Plans
• Accident Insurance
• Critical Illness Insurance
• Hospital Indemnity Insurance

Family & Lifestyle Benefits

• MetLife Pet Insurance with preventive care options

Employee Assistance Program (EAP) Offering

• 24/7 confidential counseling
• Financial resources
• Legal assistance
• Family support services

Time Off & Retirement

• Paid Time Off (PTO)
• Paid Holidays
• 403(b) Retirement Savings Plan with employer match eligibility

Career Growth

• Ongoing training and professional development
• Advancement opportunities within The Salvation Army
• Career growth with one of America's largest and most trusted nonprofit organizations

Physical Requirements

This role requires standing, walking, bending, reaching, lifting, and carrying materials throughout the workday. Employees must regularly lift up to 20 pounds and occasionally move heavier items as part of program operations. Work environments may include office, residential, and warehouse settings.

About The Salvation Army

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible, its ministry is motivated by the love of God, and its mission is to preach the gospel of Jesus Christ and meet human needs in His name without discrimination.

Join a team dedicated to transforming lives through recovery, restoration, and hope. If you're ready to use your administrative, customer service, and community outreach skills to make a lasting impact, we'd love to hear from you.

Keywords: Intake Coordinator, Admissions Coordinator, Human Services, Community Outreach, Social Services, Rehabilitation Services, Client Intake, Program Coordinator, Nonprofit Careers, Recovery Services, Administrative Support, Case Management Support.