Program Coordinator

Source of Hope LLC; Goodyear (AZ); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Competitive salary

Professional development

Inclusive environment

Job summary

Source of Hope LLC in Goodyear, AZ is seeking a Program Coordinator to support our mission. You will manage PCSP processes, coordinate home visits, and ensure documentation is complete and filed accurately. The role requires strong organizational and communication skills, plus experience in program coordination.

Proficiency with Microsoft Office and Excel is a plus. We offer a supportive, inclusive work environment with professional development opportunities and a chance to make a positive

Qualifications

• Bachelor's degree or equivalent work experience.
• Fluent in English.
• Proven experience in program coordination or a related role.
• Strong organizational and project management skills.
• Excellent communication and interpersonal abilities.

Responsibilities

• Request current PCSPs and verify they are received, current, and maintained in each member's file.
• Enter authorized goals into SpokeChoice and explain to providers what is expected under the PCSP.
• Monitor authorized service-hour utilization and remind providers to use hours appropriately.
• Verify guardian approvals and follow up on pending or missed approvals.
• Coordinate, schedule, and assign home visits and PCSP meetings; ensure related documentation is filed.

Skills

Project coordination

Organizational skills

Communication skills

Teamwork

Problem-solving

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

Excel

Job description

Source of Hope LLC is a dynamic and growing organization dedicated to making a positive impact in our community. We are seeking a highly motivated and organized Program Coordinator to join our team and help us achieve our mission.

Key Responsibilities

• Request current Person-Centered Service Plans (PCSPs) and verify that required PCSPs are received, current, and maintained in each member's file.
• Ensure each member's authorized goals are accurately entered into SpokeChoice and communicate/explain the goals to assigned providers so they understand the supports and activities expected under the PCSP.
• Monitor authorized service-hour utilization. Train, assist, and remind providers who are not using their available hours appropriately so authorized services are not unnecessarily left unused.
• Verify that guardians review and approve provider service hours on time; promptly follow up with guardians when approvals are pending or missed.
• Coordinate, complete, schedule, and/or assign required home visits and PCSP meetings, and ensure related documentation is completed and filed.
• Provide operational and administrative assistance to the Program Manager on assigned and as-needed tasks.
• Assist with provider onboarding, including coordination, documentation follow-up, system setup support, and communication as assigned.
• Provide oversight and follow-up for Case Manager task completion, including home visits, PCSP-related responsibilities, required documentation, and other assigned duties. Escalate incomplete or overdue items to the Program Manager.
• Maintain accurate, timely, and confidential records in company systems and member/provider files.
• Complete other reasonable duties and special projects as assigned by management.

Qualifications

• Bachelor's degree in a related field or equivalent work experience.
• Fluent in English.
• Proven experience in program coordination or a related role.
• Strong organizational and project management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office, Excel, and project management tools.
• Ability to work independently and as part of a team.
• Strong problem-solving and decision-making skills.

Benefits

• Competitive salary
• Professional development opportunities
• A supportive and inclusive work environment

If you are passionate about driving positive change, have strong coordination skills, and thrive in a dynamic environment, we'd welcome your application for the Program Coordinator position at Source of Hope LLC. Join our team and help advance our mission to make a difference in the community.

www.sourceofhopellc.com