Program Coordinator

Excelsior; City of Albany (NY); On-site; USD 41,000 - 42,000; Full time

Job summary

Excelsior College in Albany, NY, seeks a Program Coordinator in Student Financial Services to support nursing students with financial options and enrollment processes. You will liaise with university units, grant offices, providers, and payers to ensure smooth communication and timely responses.

Strong organization and data analysis are essential. Responsibilities include tracking student eligibility and third‑party coverage, handling invoices, and generating reports on participation and

Qualifications

• Associate degree in a relevant field or equivalent experience.
• Strong organizational skills with the ability to manage multiple priorities.
• Excellent written and verbal communication with a focus on student service.
• Ability to work independently and collaboratively within a team.
• Commitment to maintaining confidentiality and upholding ethical standards.

Responsibilities

• Act as liaison for grant offices, healthcare providers, employment partners, and third-party payers regarding student eligibility, program, billing, and questions.
• Track and maintain accurate records of program students from inquiry to third-party coverage.
• Work with external partners to communicate requirements and provide prompt responses.
• Analyze and present financial and enrollment data including tuition, books, and credits.
• Collaborate with financial aid to evaluate how aid affects third-party charges and compliance.
• Communicate changes to relevant areas and third-party payers for alignment.
• Submit invoices to agencies and coordinate with student accounting for third-party charges.
• Reconcile invoices and payments with third-party payers; resolve discrepancies with fiscal.
• Collect overdue funds from third-party payers with proactive outreach.
• Maintain and generate reports on participation, billing, and collections.
• Assist in day-to-day operations.

Skills

Organizational skills

Written & verbal communication

Independent & collaborative work

Attention to detail

Multitasking

Education

Associate degree in a relevant field or equivalent experience

Tools

Microsoft Office

Job description

The Program Coordinator in the Student Financial Services unit plays a critical role in supporting nursing students as they navigate their financial options and enrollment processes. This position serves as a liaison with the University, students, grant offices, healthcare providers, various employment partners, and other third-party payers, ensuring seamless communication and support. The ideal candidate will be highly organized, student-focused, and proficient in various software systems to provide fast and accurate service, while working collaboratively across units to promote student success.

Duties and Responsibilities:

- Act as the liaison for grant offices, healthcare providers, employment partners, and other third-party payers for student eligibility, program, billing, and other related questions.
- Track and maintain accurate records of program students from initial inquiry through their coverage by third-party payments, including researching and calculating information from prior coursework.
- Worth directly with external partners to understand and communicate specific requirements for each student. Deliver prompt and clear responses, proactively following up on inquiries from various functional areas to ensure timely resolution.
- Analyze and present financial and enrollment data, including tuition, book and supply costs, pathway requirements, coursework, and credit registration.
- Work with the financial aid team to evaluate how financial aid calculations factor into third-party charges and compliance.
- Directly communicate changes and updates to relevant functional areas and third-party payers to ensure all parties are informed and aligned.
- Submit invoices to various agencies on behalf of the university and ensure accurate record-keeping. Coordinate with the student accounting team for third-party charges.
- Reconcile invoices and payments from third-party payers, ensuring accurate documentation and resolution of discrepancies. Collaborate with the fiscal office on payments, ensuring accurate processing and alignment with university policies.
- Collect overdue funds from third-party payers, ensuring timely resolution and accurate documentation of all transactions. Conduct personalized outreach to enhance the effectiveness of collection efforts.
- Maintain and generate reports on program participation, billing information, and collections as needed.
- Assist in the day-to-day operations.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Associate degree in a relevant field or equivalent experience.
• Strong organizational skills and attention to detail with the ability to manage multiple priorities.
• Excellent communication skills, both written and verbal, with a focus on student service.
• Ability to work independently and collaboratively within a team environment.
• Commitment to maintaining confidentiality and upholding ethical standards.

Preferred Qualifications:

• Experience working with diverse populations and understanding of student financial aid processes.

The hiring salary range for this position is $40,875.00 - $42,000.00. The hiring salary range above represents the University's good faith estimate at the time of posting.