Student Services Coordinator, Borra Center

Rhodes State College; Shawnee Township (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

Rhodes State College in Ohio seeks a Student Services Coordinator for the Borra Center to lead financial aid outreach and student services collaboration. The role includes counseling on FAFSA, scholarships, and SAP, plus coordinating testing accommodations and admissions activities.

Responsibilities cover outreach events, workshops, and maintaining student records, with travel to high schools as needed and a focus on enrollment, persistence, and completion goals.

Qualifications

• Minimum of at least two - three years of experience in financial aid, student services, or a related higher education role preferred.
• Knowledge of federal and state financial aid programs, including the FAFSA process, loan programs, and SAP policies.
• Strong public speaking and presentation skills; comfortable presenting to large audiences.
• Willingness and ability to adjust workweek hours to travel locally for outreach events, including occasional evenings and weekends.
• Excellent interpersonal, communication, and customer service skills.
• High attention to detail and ability to manage sensitive information confidentially.
• Proficiency in Microsoft Office Suite; experience with financial aid software systems such as Banner.

Responsibilities

• Coordinate financial aid outreach and events including FAFSA nights and workshops.
• Provide financial aid counseling to students and families on aid options, SAP, and progress.
• Communicate award letters and missing information to students.
• Schedule appointments and outreach activities using institutional systems.
• Travel to high schools and communities for Outreach programs and present on financial aid processes.
• Coordinate testing accommodations and collaborate with the Office of Testing & Accommodative Services.
• Support admissions events and provide information to prospective students.
• Maintain accurate student records in the financial aid management system.

Skills

Financial aid knowledge

Public speaking

Customer service

Interpersonal communication

Attention to detail

MS Office

Education

Bachelor’s degree

Tools

Banner

Student information systems

Job description

Summary of Duties

The Student Services Coordinator, Borra Center (Coordinator) serves as a collaborative, and innovative leader within the Division of Enrollment Management and Student Affairs. The Coordinator collaborates with staff in Enrollment Management & Student Affairs, Academic Affairs, and the Borra Center in the coordination and delivery of various services to students at the Borra Center for Health Sciences. The Coordinator will be responsible for providing student-centered services including financial aid, accommodated testing services, and other student services. Additionally, the Coordinator will collaborate with staff in the Office of Financial Aid in implementing proactive strategies to connect students with financial aid solutions which contribute to the College’s goals related to student enrollment, persistence, retention, and completion.

Duties & Responsibilities

Major responsibilities include but are not limited to the following:

Financial Aid Responsibilities (65%)

• Contribute to the development and implementation of a financial aid outreach plan that includes state and federal financial aid, scholarships, and financial literacy.
• Coordinate engaging financial aid awareness events on and off campus, including FAFSA nights for area high schools, in-person SDE and Capstone classes for various subjects and creating videos.
• Provide customer service and financial aid counseling to students, parents, and prospective students on topics such as FAFSA completion, scholarship opportunities, loans (private/federal), Satisfactory Academic Progress (SAP), and other aid programs, including veteran and military-connected benefits.
• Prepare and send communications, including award letters, missing information requests, and SAP notifications as necessary
• Respond to inquiries by phone, email, and in-person with professionalism and in a timely manner.
• Schedule and coordinate appointments, presentations, and outreach activities using tools like Calendly and institutional systems.
• Travel to high schools and community events for Financial Aid Nights and other outreach programs; deliver presentations to varying audiences regarding the financial aid process.
• Facilitate workshops and one-on-one support sessions for FAFSA completion and other aid-related topics.
• Maintain accurate student records within the financial aid management system.
• Stay current with Federal and State financial aid regulations through training and self-directed learning.
• Interpret and communicate complex information about financial aid, waivers, and scholarships in easy-to-understand language to prospective college students and their families.

Accommodated Testing Responsibilities (25%)

• Coordinate the delivery of testing services for students receiving approved accommodations.
• Collaborate with staff in the Main Campus Office of Testing & Accommodative Services to ensure students registered with Accommodative Services are receiving quality support and services at the Borra Center.

Student Services & Other Responsibilities (10%)

• Collaborate with Admissions Staff on the planning and implementation of various admissions events including tours and school visits.
• Provide coverage for admissions tours on an as-needed basis.
• Provide admissions information to prospective students on a walk-in or as-needed basis.
• Track the utilization of services provided at the Borra Center for the purposes of administrative unit effectiveness and continuous improvement.
• Provide WebCheck background check services to students at the Borra Center.
• Serve as an active member of institutional meetings and within Shared Governance as appropriate.
• Perform other similar duties as assigned.

This document is not an all-inclusive list of all responsibilities, skills, duties, requirements, or working conditions. Employees may be required to perform other related job duties as required by leadership, subject to reasonable accommodation.

Experience, Skills & Abilities

Required

• Minimum of at least two - three years of experience in financial aid, student services, or a related higher education role preferred.
• Knowledge of federal and state financial aid programs, including the FAFSA process, loan programs, and SAP policies.
• Strong public speaking and presentation skills; comfortable presenting to large audiences.
• Willingness and ability to adjust workweek hours to travel locally for outreach events, including occasional evenings and weekends.
• Excellent interpersonal, communication, and customer service skills.
• High attention to detail and ability to manage sensitive information confidentially.
• Proficiency in Microsoft Office Suite; experience with financial aid software systems such as Banner.

Preferred

• Current FAAC credential or ability to obtain within reasonable timeframe

Education & Certifications

Required

• Bachelor’s degree

Additional Position Information

• Requires a high degree of customer service skills and knowledge of office practices and procedures, typing, operating PC-based software applications (word processing, database, spreadsheet), as well as network operations (email, downloading/uploading, FTP);
• Ability to coordinate and assign work by analyzing requirements for specific projects and communicating with users;
• Ability to work within a team environment;
• Must be able to work non-standard work schedules and work hours to meet weekly work schedule requirements;
• Ability to deal with a variety of variables in a somewhat unfamiliar context and be committed to the two-year college mission.