Program Coordinator

Boston Medical Center; Boston (MA); On-site; USD 53,000 - 77,000; Full time

Job summary

Boston Medical Center in Boston, MA seeks a Program Coordinator to oversee all operational activities of the OB-GYN Clinic Admin MP program. You will supervise junior staff and interns, monitor weekly case loads, ensure adherence to approved protocols, and coordinate screening, referrals, and service delivery for patients and families.

You will maintain data systems, generate daily/weekly/monthly reports, and lead process improvements and project management.

Qualifications

• Bachelor's Degree or equivalent combination of education and experience.
• Minimum five years related experience; non-profit program coordination is a plus.
• Knowledge of social/behavioral science research methods and program evaluation is helpful.
• Excellent interpersonal, verbal and written communication skills.
• Proficient with MS Word, Excel, PowerPoint, Outlook and web browsers.

Responsibilities

• Monitors program guidelines and policies to ensure regulatory compliance and alignment with the organization's mission.
• Evaluates outcomes with stakeholders to ensure culturally appropriate services for clients.
• Monitors program effectiveness and quality initiatives, including training and satisfaction tracking.
• Coordinates with health providers and co-facilitators to deliver services for high-need clients.
• Maintains an up-to-date listing of credentialed providers and facilities.
• Maintains data management system and produces regular quantitative and qualitative reports.
• Writes quarterly and annual progress reports for external sponsors.
• Serves as department administrative expert on compliance policies and procedures.
• Schedules meetings, coordinates AV/tech, and manages logistics.
• Acts as liaison with funding sources and regulatory agencies to ensure clear communication.
• Assists in facilitating group sessions including intake and health assessment.
• Performs general office duties and ensures patient rights and service excellence.
• Adheres to hospital infection control and safety procedures.

Skills

Interpersonal skills

Oral and written communication

Microsoft Office

Education

Bachelor's Degree

Job description

POSITION SUMMARY:

Under the supervision of the Operations Director, Operations Manager the Program Coordinator is responsible for coordinating all operational activities of ACO program, including development and monitoring of the program's protocols. Oversees a group of junior staff which may also include interns and volunteers who service clients' needs and their families. Reviews weekly case loads, monitors that staff are following approved protocols and procedures, ensuring that they are providing patients and program members with proper screening, guidance, referrals to community resources, etc. Oversees day to day operations of the program, process improvement and project management. Provides training, guidance, and oversight of the program stakeholders.Maintains a data management system ensuring timely and accurate data collection. Compiles quantitative and qualitative data daily, weekly, monthly and uses data to determine status of program activities.

Position: Program Coordinator

Department: OB-GYN Clinic Admin MP

Schedule: Full Time

ESSENTIAL RESPONSIBILITIES / DUTIES

Program Support:

• Under the supervision of the Manager or Director monitors program guidelines and policies with the purpose of ensuring compliance with all government regulations, as well as maintaining alignment with the organization's mission.
• Works with the stakeholders to evaluate program outcomes and to ensure culturally appropriate continuum of services for clients.
• Monitors the effectiveness of the program, making adjustments as needed. Monitors quality initiatives, including training, monitoring/reporting of significant clinical events, monitoring/recording patient/family satisfaction, and monitoring/recording satisfaction of referral sources.
• Works with health providers and co-facilitators to ensure seamless delivery of services for high need clients.
• Ensures the department maintains an up-to-date listing of credentialed health providers and co-facilitators, including hospitals, family stabilization teams, outpatient facilities, and community groups.

Administrative:

• Maintains a data management system ensuring timely and accurate data collection. Compiles quantitative and qualitative data daily, weekly, monthly and uses data to determine status of program activities.
• Writes the quarterly progress reports and annual progress reports for submission to all external funding agencies/sponsors.
• Serves as the department administrative expert with regards to compliance policies & departmental procedures.
• Maintains policy and procedures manuals
• Schedules meetings, coordinates audio-visual and technology requirements, orders food/beverages, etc., as needed.
• Functions as a key liaison with funding sources and regulatory agencies. Ensures clear communication and compliance.

Field Support:

• Assists in facilitating group sessions. This may include intake, health assessment and leading in group discussions.

OTHER DUTIES:

• Performs office related duties such as picking up mail, categorizing and delivering mail, storing and distributing office supplies, handling faxes, scanning, filing, photocopying collating materials, maintaining the update of policy manuals, etc.
• Conforms to hospital standards of performance and conduct, including those pertaining to patient rights, to ensure that exceptional customer service and patient care may be provided.
• Utilizes hospital's behavioral standards as the basis for decision making and to support the hospital's mission and goals.
• Follow established hospital infection control and safety procedures.
• Perform other duties as needed.

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).

JOB DESCRIPTION CHARACTERISTICS

EDUCATION:

• Bachelor's Degree (or equivalent combination of formal education and experience) required.

EXPERIENCE:

• Minimum a minimum of five years related experience. Non-profit program coordination is a plus.

KNOWLEDGE AND SKILLS:

• Knowledge of social/behavioral science research methods & principles. Knowledge of program evaluation is helpful.
• Ability to be self-directed, prioritize essential tasks and balance numerous responsibilities.
• Must have excellent interpersonal skills, including and ability to work with individuals from a variety of disciplines, and on a variety of levels.
• Excellent oral and written communication
• Proficient with standard Microsoft programs (i.e. MS Word, Excel, PowerPoint, Outlook) and web browsers.

Compensation Range:

$53,000.00- $77,000.00

This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being.

NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location.

Equal Opportunity Employer/Disabled/Veterans