Operations Manager - HEART of Communities

Boston Medical Center (BMC); Boston (MA); On-site; USD 66,000 - 96,000; Full time

Benefits offered by this job

Competitive benefits

Bonuses and merit increases

403(b) retirement match

Paid time off

Job summary

Boston Medical Center (BMC) is seeking an Operations Manager to drive HEART program operations and site management. You will supervise the HEART Community Wellness Advocate and Outreach Team, oversee hiring and professional development, and collaborate with Program Leadership to optimize workflows and data collection.

The role emphasizes coordinating with nursing staff, managing schedules and resources, and implementing standard procedures to sustain and scale community health efforts.

Qualifications

• Bachelor’s degree or equivalent; master’s preferred in healthcare admin or related field.
• Minimum 3 years of progressive management or leadership experience.
• Experience coordinating clinical and community health operations is desirable.

Responsibilities

• Oversee day-to-day operations of the HEART Community Wellness Advocate and Outreach Team.
• Coordinate with clinical staff to ensure seamless transitions between medical care and community resources.
• Manage program logistics, schedules, supplies, and staffing for daily operations.
• Implement operational protocols and supervise frontline staff for practicality and effectiveness.
• Monitor program activity metrics and report to leadership to meet enrollment and outreach targets.

Skills

Team leadership

Healthcare operations

Interpersonal skills

Project management

Critical thinking

Bilingual communication

Education

Bachelor’s Degree in Arts or Science

Master’s Degree in Healthcare Administration or Business Administration

Tools

Healthcare IT systems

Microsoft Office Suite

Job description

The Operations Manager is a primary driver of the HEART of Communities (HEART) program operations and site management with oversight of the frontline team. The Operations Manager is responsible for site operations and the technical and administrative systems that allow the program to sustain and scale. The Operations Manager provides oversight, leadership, and supervision to the HEART Community Wellness Advocate (CWA) and Outreach Team and is responsible for hiring, onboarding, professional development, and educational planning. The Manager may also provide more intensive hands on support for CWAs working with challenging cases to help the CWA address social barriers and/or partner more effectively with community partners. The Operations Manager will collaborate regularly with the Program Leadership to ensure workflows, data collection, and resource allocation are optimized to meet the HEART program objectives.

Essential Responsibilities / Duties

• CWA & Outreach Team Oversight: Oversee day-to-day operations of the Community Wellness Advocate and Outreach Team, providing daily guidance and hands on support, scheduling and timecard management, hiring, recruiting, and performance monitoring. (20%)
• Clinical Integration: Coordinate with Nurse Practitioner and care team to ensure seamless patient transitions between medical care and community resources. (10%)
• Program Logistics & Flow Management: Manage the physical and virtual program operations, coordinating and maintaining the clinic schedules, protocols, supplies, and staffing needed for daily operations. (50%)
• Workflow Implementation: Execute the operational protocols designed by the Program Director, ensuring they are practical and effective for the frontline staff. (10%)
• Quality Improvement Monitoring & Reporting: Utilize reporting tools to monitor daily program activity metrics and report out to the Program Directors to ensure patient touchpoints, enrollment, and outreach targets are consistently met. (10%)

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).

Job Requirements

REQUIRED EDUCATION AND EXPERIENCE

Bachelor’s Degree of Arts or Science or equivalent work experience. Master’s Degree in Healthcare Administration, Business Administration, or related fields strongly preferred.

Bachelor's Degree or equivalent plus 5-7 years of related experience Must have at least 3 years of progressive management or leadership experience.

Certifications, Licenses, Registrations Preferred

Community Health Certification (CHW) upon hire preferred OR obtain certification within 1 year of hire

KNOWLEDGE, SKILLS & ABILITIES (KSAs)

• Ability to work collaboratively in medical matrix team, and the ability to adequately represent needs of medical services, and work with multiple care team providers.
• Comprehensive knowledge of clinical operations and human resources policies and procedures.
• Outstanding interpersonal relationship building skills; ability to mentor, guide and motivate direct reports through demonstration of best practices and leading by example.
• Able to prioritize and manage multiple projects simultaneously and produce expected results.
• Demonstrated knowledge of healthcare systems, community resources, community health programs, and the Community Health Worker (CHW) workforce, including the impact of language, culture, and socioeconomic factors on health outcomes.
• Demonstrated ability to develop, implement, and manage community-based programs, including experience with training, team building, community partnerships, advocacy, and cross-functional collaboration.
• Highly developed skills using personal computer tools including computerized healthcare information system, word processing, spreadsheets and presentation applications.
• Excellent oral and written communication skills.
• Demonstrated critical thinking, analytical and problem-solving skills.
• Commitment to serving diverse, multicultural, and multilingual communities; bilingual proficiency in Haitian Creole or Spanish is preferred.

Compensation Range

$66,000.00- $96,000.00

This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being.

NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location.

Equal Opportunity Employer/Disabled/Veterans