Program & Consumer Support Specialist

Jssa; Fairfax, Northern (VA, KY); Hybrid; USD 27,000 - 39,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

FSA

403(b)

Work-Life Balance

Professional Development

Hybrid Schedule

Job summary

JSSA in Northern Virginia is seeking a full-time Program and Consumer Support Specialist to support Mental Health Services. You will handle day-to-day administrative tasks, manage appointments, maintain EHR records, and ensure program compliance.

The role requires collaboration with staff and clients, and some evenings with in-office days in Fairfax. The ideal candidate has a related bachelor’s degree (or 2–3 years in a similar role), excellent communication, and strong MS Office skills.

Qualifications

• Bachelor’s degree in a related field or 2-3 years in a similar position.
• Outstanding written and oral communication skills; detail-oriented
• Experience with an electronic health record system
• Advanced level knowledge with MS Office (Outlook, Excel and Word), and aptitude to master other computer programs and reporting systems easily
• Commitment to working in a fast-paced environment with an emphasis on collaboration with colleagues and clients
• Ability to work a hybrid schedule with some in-office days in Fairfax, VA and some evenings until 6:30 p.m.

Responsibilities

• Utilize an electronic health record to accept and record payment; manage and schedule appointments; provide administrative demographic screening for individuals seeking services
• Maintain compliance with federal, state and contract requirements
• Ensure effective and efficient engagement of individuals receiving services
• Engage new providers into the network and complete the contracting process
• Manage and prepare data to utilize in program reports
• Provide operational support in accordance with demand of program and/or service model

Skills

Communication skills

Detail-oriented

Collaboration

Written and oral communication

Education

Bachelor's degree in related field

Tools

Electronic Health Record (EHR) system

MS Office (Outlook Excel Word)

Job description

General Overview:

JSSA is a health and social wellness organization that provides expert caring to our neighbors regardless of race, religion, ethnicity, or their ability to pay. We serve a multicultural community, and our diverse staff provides high quality care that focuses on the whole person and not just the challenges someone is facing.We pride ourselves on our mission to be the first place for the Jewish community, as well as the community at large, to turn for clinical and social services of the highest quality that sustain and nurture all who seek assistance.

JSSA has an immediate opening for a full time Program and Consumer Support Specialist that will support programs in our Mental Health Services department in Northern Virginia.This position is responsible for providing day-to-day administrative and business services which support the operations of a particular program and/or service.

Responsibilities:

• Utilize an electronic health record to accept and record payment; manage and schedule appointments; provide administrative demographic screening for individuals seeking services
• Maintain compliance with federal, state and contract requirements
• Ensure effective and efficient engagement of individuals receiving services
• Engage new providers into the network and complete the contracting process
• Manage and prepare data to utilize in program reports
• Provide operational support in accordance with demand of program and/or service model

Position Qualifications:

• Bachelor’s degree in a related field or 2-3 years in a similar position
• Outstanding written and oral communication skills; detail-oriented
• Experience with an electronic health record system
• Advanced level knowledge with MS Office (in particular, Outlook, Excel and Word), and aptitude to master other computer programs and reporting systems easily
• Commitment to working in a fast-paced environment with an emphasis on collaboration with colleagues and clients
• Ability to work a hybrid schedule with some in-office days in Fairfax, VA and some evenings until 6:30 p.m.

Competitive salary and benefits package:

• Medical/dental/vision insurance / FSA account
• 403(b) retirement savings plans and agency contribution
• Work-Life balance and collaborative team environment
• Many opportunities for personal growth and professional development
• Minimum hourly rate: $24.00

The Jewish Social Service Agency (JSSA) has been helping people across the Washington metropolitan area meet emotional, social, and physical challenges for more than 120 years. A nonsectarian provider, we serve people of all religious backgrounds, races and ethnicities, helping the youngest child to the most fragile senior, from individuals to entire families. JSSA provides services and support to nearly 31,000 individuals a year through our wide range of counseling, educational, specialized employment, in-home support, hospice and nursing care, and social services. We are a growing Agency and strive to be an Employer of Choice. As such we offer a competitive salary and benefits package, a healthy work-life balance, collaborative team environment and many opportunities for personal growth and professional development. We pride ourselves on our mission to be the first place for the Jewish community, as well as the community at large, to turn for clinical and social services of the highest quality that sustain and nurture all who seek assistance. We are an Equal Opportunity Employer. AA/M/F/D