Hospice - Team Coordinator

Jssa; Rockville, Northern (MD, KY); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Disability

Life and AD&D

403(b) retirement plan with match

Generous leave and holidays

Work-life balance

Job summary

The Jewish Social Service Agency (JSSA) is seeking a full-time Team Coordinator for its Hospice team in the Washington metro area. This role serves as the primary office contact for scheduling, staffing, and coordination of patient care using Homecare Homebase EHR.

You will manage DME requests, aide coverage, and orders while maintaining records and ensuring compliance with care plans. Monday–Friday, 10:00am–6:30pm, with a strong emphasis on customer service and teamwork.

Qualifications

• 3-5 years’ experience performing phone related work in the healthcare field.
• Demonstrated organizational and time management skills.
• Able to multitask and work in a fast-paced environment.
• Demonstrated flexibility, adaptability, and outstanding customer service skills.
• Highly proficient with MS Office 365 applications, Homecare Homebase Electronic Medical Record, and other databases.
• Familiarity and comfort with medical terminology.
• Ability to manage confidential information with sensitivity.
• Capable of communicating professionally with patients, power of attorney, legal guardians, primary care physicians and other community/medical providers.
• Able to work in the office Monday through Friday from 10:00am-6:30pm.

Responsibilities

• Central point of contact as one of the primary members of the Hospice Call-Center.
• Effectively communicates schedule changes, urgent patient needs and issues to patients, families, staff, and other healthcare professionals.
• Promptly confirms and relays information such as DME requests, aide coverage, and verification of orders received, between patients, families, staff, and service providers.
• Performs general office duties, and supports the clinical team with any administrative tasks as needed.
• Create schedules, communicate changes, maintaining patient and staff records in the HCHB electronic health records (EHRs), managing staff availability, and ensuring compliance with care plans and agency policies.

Skills

Phone support

Organizational skills

Time management

Multitasking

Customer service

MS Office 365

Homecare Homebase

Medical terminology

Confidential information

Professional communication

Tools

Homecare Homebase EHR

Other databases

MS Office 365 suite

Job description

Job Description

Posted Thursday, September 3, 2026 at 4:00 AM

JSSA is looking for a full-time Team Coordinator to join our fast paced Hospice team. This position will be the first line resource to the Hospice Clinical Managers for schedules, staffing, and coordination of the patient’s hospice care including DME, aides, medical supplies, office supplies and any administrative documents to ensure timely and efficient care delivery using the Homecare Homebase electronic health record system .

Responsibilities:

• Central point of contact as one of the primary members of the Hospice Call-Center.
• Effectively communicates schedule changes, urgent patient needs and issues to patients, families, staff, and other healthcare professionals.
• Promptly confirms and relays information such as DME requests, aide coverage, and verification of orders received, between patients, families, staff, and service providers.
• Performs general office duties, and supports the clinical team with any administrative tasks as needed.
• Create schedules, communicate changes, maintaining patient and staff records in the HCHB electronic health records (EHRs), managing staff availability, and ensuring compliance with care plans and agency policies.

Qualifications:

• 3-5 years’ experience performing phone related work under pressure in the healthcare field.
• Demonstrated organizational and time management skills.
• Able to multitask and work in a fast-paced environment.
• Demonstrated flexibility, adaptability, and outstanding customer service skills.
• Highly proficient with MS Office 365 applications, Homecare Homebase Electronic Medical Record, and other databases.
• Familiarity and comfort with medical terminology.
• Ability to manage confidential information with sensitivity.
• Capable of communicating professionally with patients, power of attorneys, legal guardians, primary care physicians and other community/medical providers.
• Able to work in the office Monday through Friday from 10:00am-6:30pm.

We offer :

• Hourly rate range starts at $22.00.
• Medical, dental, vision, disability, life and AD&D
• 403(b) retirement savings plan with match
• Generous leave and holiday benefits
• Work-life balance and collaborative team environment
• Many opportunities for personal and professional development
• and much more...

The Jewish Social Service Agency (JSSA) has been helping people across the Washington metropolitan area meet emotional, social, and physical challenges for more than 120 years. A nonsectarian provider, we serve people of all religious backgrounds, races and ethnicities, helping the youngest child to the most fragile senior, from individuals to entire families. JSSA provides services and support to nearly 31,000 individuals a year through our wide range of counseling, educational, specialized employment, in-home support, hospice and nursing care, and social services. We are a growing Agency and strive to be an Employer of Choice. As such we offer a competitive salary and benefits package, a healthy work-life balance, collaborative team environment and many opportunities for personal growth and professional development. We pride ourselves on our mission to be the first place for the Jewish community, as well as the community at large, to turn for clinical and social services of the highest quality that sustain and nurture all who seek assistance.

We are an Equal Opportunity Employer. AA/M/F/D