ADMINISTRATIVE COORDINATOR 4

State of Louisiana; Shreveport (LA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Insurance Coverage

Parental Leave

Holidays and Leave

Job summary

Louisiana Department of Health is seeking a detail-oriented administrative services professional to support Medicaid eligibility operations in the Medical Vendor Administration team. You will interact with leadership and program staff, handle inquiries, and contribute to maintaining case records in LaMEDS.

The role emphasizes accurate data entry, effective communication with customers, and coordination of mail, email, and document processing to ensure smooth workflow in a state government

Qualifications

• Three years of experience in administrative services.
• Experience substitution: every 15 semester hours earned from an accredited college or university will be credited as six months of experience.
• Job specifications for this role can be found here.

Responsibilities

• Serves as front-line support to the public by responding to inquiries in person, by phone, and via email regarding Medicaid policies, program requirements, case status, and application or renewal processes.
• Processes statewide correspondence in a timely and accurate manner, including receiving, sorting, stamping, scanning, filing, and disposing of mail, email, and fax communications in accordance with policy and procedures.
• Updates LaMEDS case records by entering case status changes and detailed case notes, and performs related actions such as mailing requested documents, initiating case closures, and uploading/indexing documents in EDMS.
• Assists members with completing self-service portal change reports in LaMEDS, including updates to personal information, household composition, income, expenses, and requests for replacement Medicaid cards or case actions.
• Performs clerical and data entry functions in LaMEDS, including assigning or reassigning tasks to Medicaid analysts as appropriate to support workflow efficiency.
• Provides support to customer service and outreach efforts by assisting with high call volume inquiries, participating in outbound calling initiatives, and attending community events to share program information and resources.
• Performs administrative and operational support functions such as maintaining equipment and property records, managing office supply inventory, supporting safety activities, and operating office equipment to ensure efficient daily operations.

Skills

Accepting Direction

Demonstrating Accountability

Following Policies and Procedures

Managing Resources

Job description

About This Job

The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana.

Learn more about the Louisiana Department of Health

Looking to make a meaningful impact? Join LDH's Medical Vendor Administration team and support critical Medicaid eligibility operations that serve communities across Louisiana. In this role, you’ll collaborate with leadership and program staff, apply complex policy, and help resolve issues that directly affect program success. If you’re detail-oriented, enjoy problem solving, and want to be part of a mission-driven team, we encourage you to apply!

An Ideal Candidate Should Possess The Following Competencies:

Accepting Direction: The ability to be open and willing to follow guidance or instructions.

Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.

Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.

Managing Resources: The ability to manage financial, physical, and contractual resources to ensure compliance and maximize business value.

Minimum Qualifications

Three years of experience in administrative services.

Experience Substitution

Every 15 semester hours earned from an accredited college or university will be credited as six months of experience.

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties

Job Duties and Other Information

• Serves as front-line support to the public by responding to inquiries in person, by phone, and via email regarding Medicaid policies, program requirements, case status, and application or renewal processes.
• Processes statewide correspondence in a timely and accurate manner, including receiving, sorting, stamping, scanning, filing, and disposing of mail, email, and fax communications in accordance with policy and procedures.
• Updates LaMEDS case records by entering case status changes and detailed case notes, and performs related actions such as mailing requested documents, initiating case closures, and uploading/indexing documents in EDMS.
• Assists members with completing self-service portal change reports in LaMEDS, including updates to personal information, household composition, income, expenses, and requests for replacement Medicaid cards or case actions.
• Performs clerical and data entry functions in LaMEDS, including assigning or reassigning tasks to Medicaid analysts as appropriate to support workflow efficiency.
• Provides support to customer service and outreach efforts by assisting with high call volume inquiries, participating in outbound calling initiatives, and attending community events to share program information and resources.
• Performs administrative and operational support functions such as maintaining equipment and property records, managing office supply inventory, supporting safety activities, and operating office equipment to ensure efficient daily operations.

Position-Specific Details

Location: Medical Vendor Administration / Eligibility Field Operations / Caddo Parish

Appointment Type: Probational

Cost Center: 305-2050408

Position Number(s): 158700

Contact Information

[e-mail]

LA Department of Health (LDH)

Division of Human Resources

PO Box 4818

Baton Rouge, LA 70821

225-342-6477

This organization participates in E-verify, and for more information on E-verify, please contact DHS at 1-888-464-4218.

LDH supports Louisiana's commitment to being a State as a Model Employer (SAME) by promoting the recruitment, hiring, and retention of individuals with disabilities.

Information on Louisiana Works, Louisiana Rehabilitation Services is available here.

LDH is an equal opportunity employer and seeks to recruit a highly productive and diverse workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor.

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

Benefits

As a State Employee, You Will Earn Competitive Pay, Choose From a Variety Of Benefits, And Have Access To a Great Professional Development Program:

Insurance Coverage More information can be found at https://info.groupbenefits.org/

Parental Leave – Up to six weeks paid parental leave

More information can be found at https://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx

Holidays and Leave

Holidays and Leave – State employees receive the following paid holidays each year:

• New Year's Day
• Martin Luther King, Jr. Day
• Mardi Gras
• Good Friday
• Memorial Day
• Independence Day
• Labor Day
• Veteran's Day
• Thanksgiving Day and Christmas Day.
• Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement

Retirement – State Of Louisiana Employees Are Eligible To Participate In Various Retirement Systems (based On The Type Of Appointment And Agency For Which An Employee Works). These Retirement Systems Provide Retirement Allowances And Other Benefits For State Officers And Employees And Their Beneficiaries. State Retirement Systems May Include (but Are Not Limited To):

• Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video to give you more detailed information about their system
• Teacher's Retirement System of Louisiana (www.trsl.org),
• Louisiana School Employees Retirement System (www.lsers.net), among others

01

DA: Demonstrating Accountability - How well do you take responsibility for your actions, results, and performance?

• I avoid responsibility, deliver poor work, and resist feedback.
• I take ownership when prompted and meet basic expectations.
• I own results, meet standards, and respond to feedback professionally.
• I drive high performance, prevent issues, and model accountability.

02

DA: Demonstrating Accountability - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

03

FPP: Following Policies and Procedures - How well do you apply rules, policies, and procedures in your work?

• I struggle to follow rules or apply policies correctly, which can lead to confusion or mistakes.
• I follow rules with support and help correct issues, but I sometimes apply policies inconsistently.
• I apply and explain policies accurately, adapt to routine situations, and help improve procedures.
• I guide others in applying policies, prevent compliance issues, and improve procedures based on experience.

04

FPP: Following Policies and Procedures - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

05

MR: Managing Resources - How well do you manage financial, physical, or contractual resources to meet operational needs?

• I struggle to manage resources, don’t always follow required procedures, or have trouble keeping accurate records.
• I handle basic resource tasks but may not consistently align them with priorities or follow procedures.
• I manage resources effectively, follow procedures, track usage, and maintain accurate