Program Clerk - Part-Time

Plainridge Park Casino; Plainville (MA); On-site; USD 18,582 - 26,465; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Job summary

Join Plainridge Park Casino in Massachusetts and be part of a vibrant team focused on providing exceptional entertainment experiences. As part of our staff, you'll create a joyous atmosphere, interact with diverse guests, and participate in various community engagements. You will earn a starting salary of $16.35 per hour, along with tips, while developing your career in a supportive environment.

We seek individuals aged 18 and over, with a high school diploma, strong customer service skills, and proficiency in Microsoft applications. Join us and help enhance our guests’ experience!

Qualifications

• Must be 18 years of age.
• Read, write legibly, understand and speak English.
• Must be licensed with The Massachusetts Racing Commission.
• Must meet professional appearance standards.

Responsibilities

• Foster a fun environment for guests.
• Be a gracious host to all guests and co-workers.
• Promote a positive influence in the community.
• Sell programs and racing forms.
• Maintain cleanliness and neatness for customer appeal.
• Provide personalized guest services.

Skills

Customer service skills

Communication skills

Proficient in Microsoft applications

ability to work in crowded environments

Education

High school diploma or equivalent

Job description

Overview

WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Beginning salary within the range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to local policy and increases with the length of employment.

Equal Opportunity Employer

Starting salary $16.35 per hour, plus tips

Responsibilities

• Responsible for fostering a fun environment.
• Responsible for being a gracious host to all guests and co-workers.
• Responsible for promoting a positive influence in the community and participating in company-sponsored events.
• Selling programs and racing forms.
• Follow standards of neatness and cleanliness for the shop in order to maintain customer appeal.
• Follow policies and procedures that affect inventory control.
• Maintain product knowledge of gaming facility events, activities, and amenities around the facility to ensure personalized guest services.
• Ensure interactions with internal and external guests, delivering exceptional customer service.

Qualifications

• Must be 18 years of age.
• High school diploma or equivalent.
• Read, write legibly, understand and speak English.
• Must be proficient in Microsoft applications (Excel, Access, Word).
• Must be licensed with The Massachusetts Racing Commission.
• Excellent customer service/communication skills.
• Must meet professional appearance standards as prescribed by company policy.
• Must be able to respond to visual and oral cues.
• Able to work at a fast pace in often crowded/noisy environment.
• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 50 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.