Program Associate I

Catholic-Charities-Archdiocese-of-Chicago; Round Lake (IL); On-site; USD 22,000 - 31,000; Full time

Job summary

Catholic Charities of the Archdiocese of Chicago in Round Lake, IL seeks a Program Associate who serves as the first point of contact, greeting clients, guiding them to services, and handling calls with warmth and professionalism.

You will support program operations through clerical tasks, data entry, scheduling, distributing resources, and coordinating with staff. The role emphasizes confidentiality, customer service, and ongoing learning to contribute to the agency's mission.

Qualifications

• H.S. Diploma or GED required for entry level.
• Strong organizational skills to manage multiple tasks and priorities.
• Excellent communication and interpersonal skills with a focus on customer service.

Responsibilities

• Greet clients and visitors with kindness and direct them to appropriate services or personnel.
• Perform clerical tasks such as filing, data entry, and maintaining organized records.
• Coordinate and schedule appointments for clients and staff while maintaining confidentiality.
• Distribute informational materials and collaborate with internal stakeholders as needed.
• Engage in ongoing learning and skill development to support operational success.

Skills

Organizational skills

Communication

Interpersonal skills

Customer service

Education

High School Diploma / GED

Job description

Catholic Charities of the Archdiocese of Chicago partners with mission-driven people and organizations across Cook and Lake counties to witness a message of mercy and hope to a world in need by improving lives and nourishing spirits; strengthening and empowering people, families, and communities; and committing to being present to our times through the eyes of faith.

Role Overview

The Program Associate serves as the first point of contact by warmly greeting and assisting clients and visitors, managing communications and clerical tasks, coordinating schedules, distributing program resources, collaborating with internal stakeholders, and continuously developing skills to support efficient operations and organizational success.

Job Responsibilities

• Greet clients and visitors with kindness, directing them to the appropriate services or personnel, and answering phone calls in a professional manner.
• Assist in managing the flow of information by performing clerical tasks such as filing, data entry, and maintaining organized records to support program operations.
• Coordinate and schedule appointments for clients and staff, ensuring efficient use of time and resources while maintaining confidentiality. Distribute informational materials and resources to clients and visitors, ensuring they have access to necessary program services and support.
• Collaborate with internal stakeholders as needed.
• Engage in ongoing learning, training, and skill development, seeking and applying feedback to continuously improve performance and contribute to team and organizational success.

PLEASE NOTE: Essential functions include all other duties and responsibilities as assigned.

• Kneel and move from sitting, bending, kneeling, or standing multiple times a day
• Climb up and down up to 3 flights of stairs at a time
• Lift, push, and pull up to 25 lbs

Other Requirements: Comply with program and/or requirements related:

• Background check
• DMV check

Additional Requirements

• Driver's license
• Automobile insurance

Education and Experience Requirements

• H.S. Diploma or General Education Degree (GED) Entry level
• Strong organizational skills with the ability to manage multiple tasks and priorities effectively.
• Excellent communication and interpersonal skills, with a focus on customer service.

Preferred

• Associate's Degree (AA) in a related field of study 1-3 years relevant experience

Certifications and Licensure

• Preferred Food Handler Certification

Starting at $19.35 / hour

Pay Transparency

In compliance with the Illinois Equal Pay Act of 2003 (820 ILCS 112/5, et seq.), Catholic Charities of the Archdiocese of Chicago is required to provide the wages and benefits that it reasonably expects in good faith to offer for any specific job positions posted. Please note that the exact compensation package ultimately offered to an applicant may vary based on skills, experience, and location, amongst other permissible factors.

Locations

Round Lake , Illinois , United States

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Catholic Charities of the Archdiocese of Chicago is an equal opportunity employer and consideration for employment is made without regard to: race, color, national origin, religion, age, sex, disability status, protected veteran status, or any other characteristic protected by applicable law.

Catholic Charites is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process, please send an email to [e-mail] or call 312-655-7127 and let us know the nature of your request and your contact information.