Case Associate

Catholic Charities of the Archdiocese of Chicago; Arlington Heights (IL); On-site; USD 22,000 - 31,000; Full time

Job summary

Catholic Charities of the Archdiocese of Chicago is seeking a Case Associate to provide essential administrative and clerical support for the care coordination process. The role involves managing client intake, referrals, and records, while ensuring accurate billing data and timely responses to inquiries.

Ideal candidates will have strong communication, problem solving, and data entry skills, with GED as a minimum and AA in a related field preferred (1–3 years experience).

Qualifications

• Strong communication, problem solving and critical thinking skills required.
• Previous data entry skills are required.
• AA in related field preferred with 1–3 years of relevant experience.

Responsibilities

• Provide administrative support to the care coordination process and manage program data and billing.
• Handle client intake and processing of referrals; maintain client files and follow up on inquiries.
• Assist with assessments and coordinate with internal teams and external partners to ensure service delivery.
• Collaborate with internal stakeholders and team members as needed.
• Engage in ongoing learning and training to improve performance.

Skills

Strong communication

Problem solving

Critical thinking

Data entry

Education

GED

AA in related field

Job description

Catholic Charities of the Archdiocese of Chicago partners with mission-driven people and organizations across Cook and Lake counties to witness a message of mercy and hope to a world in need by improving lives and nourishing spirits; strengthening and empowering people, families, and communities; and committing to being present to our times through the eyes of faith.

Role Overview

The Case Associate provides administrative and clerical support to the care coordination process, including managing client intake and referrals, maintaining records and billing data, responding to inquiries, supporting assessments, and collaborating with internal teams and external partners to ensure efficient service delivery.

Job Responsibilities

• Provide administrative support to care coordination process overall; prepare and maintain program data and billing; monitor and respond to client inquiries, concerns and complaints.
• Responsible for ntake, processing of client referrals, and preparation of client files. Ensure timely follow-up to messages/inquiries made to care coordination team. Serve in a clerical capacity to review and monitor files and related documentation. Complete assigned billing tasks including data entry and maintenance. Provide pre and post assessment activities
• Work with external partners to resolve billing matters. Attend all trainings as required. Provide support to clients, care coordinator, supervisors and management staff.
• Work collaboratively with internal stakeholders and team members as needed.
• Engage in ongoing learning, training, and skill development, seeking and applying feedback to continuously improve performance and contribute to team and organizational success.

PLEASE NOTE: Essential functions include all other duties and responsibilities as assigned.

• Kneel and move from sitting, bending, kneeling, or standing multiple times a day
• Climb up and down up to 3 flights of stairs at a time
• Lift, push, and pull up to 25 lbs

Other Requirements: Comply with program and/or requirements related:

• Background check

Education and Experience Requirements:

Minimum

• H.S. Diploma or General Education Degree (GED) Entry level
• Strong communication, problem solving skills and critical thinking skills needed
• Previous data entry skills are required.

Preferred

• Associate's Degree (AA) in a related field of study 1-3 years relevant experience

Salary

Starting at $19.35 / hour

Pay Transparency

In compliance with the Illinois Equal Pay Act of 2003 (820 ILCS 112/5, et seq.), Catholic Charities of the Archdiocese of Chicago is required to provide the wages and benefits that it reasonably expects in good faith to offer for any specific job positions posted. Please note that the exact compensation package ultimately offered to an applicant may vary based on skills, experience, and location, amongst other permissible factors.