Case Associate

Catholic Charities; Round Lake (IL); On-site; USD 22,000 - 31,000; Full time

Job summary

Catholic Charities of the Archdiocese of Chicago is seeking a Case Associate to provide administrative support for the care coordination process, including client intake, referrals, records, and billing data.

You will collaborate with internal teams and external partners, respond to inquiries, support assessments, and assist with clerical tasks to ensure efficient service delivery; emphasis on accuracy, confidentiality, and customer service.

Qualifications

• Minimum High School Diploma or GED.
• Strong communication, problem solving, and critical thinking required.
• Previous data entry skills are required.

Responsibilities

• Provide administrative support to care coordination process; prepare and maintain program data and billing; monitor and respond to client inquiries, concerns and complaints.
• Responsible for intake, processing of client referrals, and preparation of client files. Ensure timely follow-up to messages/inquiries made to care coordination team. Serve in a clerical capacity to review and monitor files and related documentation. Complete assigned billing tasks including data entry and maintenance. Provide pre and post assessment activities.
• Work with external partners to resolve billing matters. Attend all trainings as required. Provide support to clients, care coordinator, supervisors and management staff.
• Work collaboratively with internal stakeholders and team members as needed.
• Engage in ongoing learning, training, and skill development, seeking and applying feedback to continuously improve performance and contribute to team and organizational success.

Skills

Strong communication

Problem solving

Critical thinking

Data entry

Education

High School Diploma or GED

Associate's Degree (AA) in related field

Job description

Catholic Charities of the Archdiocese of Chicago partners with mission-driven people and organizations across Cook and Lake counties to witness a message of mercy and hope to a world in need by improving lives and nourishing spirits; strengthening and empowering people, families, and communities; and committing to being present to our times through the eyes of faith.

Role Overview

The Case Associate provides administrative and clerical support to the care coordination process, including managing client intake and referrals, maintaining records and billing data, responding to inquiries, supporting assessments, and collaborating with internal teams and external partners to ensure efficient service delivery.

Job Responsibilities

• Provide administrative support to care coordination process overall; prepare and maintain program data and billing; monitor and respond to client inquiries, concerns and complaints.
• Responsible for intake, processing of client referrals, and preparation of client files. Ensure timely follow-up to messages/inquiries made to care coordination team. Serve in a clerical capacity to review and monitor files and related documentation. Complete assigned billing tasks including data entry and maintenance. Provide pre and post assessment activities
• Work with external partners to resolve billing matters. Attend all trainings as required. Provide support to clients, care coordinator, supervisors and management staff.
• Work collaboratively with internal stakeholders and team members as needed.
• Engage in ongoing learning, training, and skill development, seeking and applying feedback to continuously improve performance and contribute to team and organizational success.

PLEASE NOTE: Essential functions include all other duties and responsibilities as assigned.

Physical Requirements

• Kneel and move from sitting, bending, kneeling, or standing multiple times a day
• Climb up and down up to 3 flights of stairs at a time
• Lift, push, and pull up to 25 lbs

Other Requirements

Comply with program and/or requirements related to:

• Background check

Education and Experience Requirements

Minimum

• H.S. Diploma or General Education Degree (GED) Entry level
• Strong communication, problem solving skills and critical thinking skills needed
• Previous data entry skills are required.

Preferred

• Associate's Degree (AA) in a related field of study 1-3 years relevant experience

Starting at $19.35 / hour

Pay Transparency

In compliance with the Illinois Equal Pay Act of 2003 (820 ILCS 112/5, et seq.), Catholic Charities of the Archdiocese of Chicago is required to provide the wages and benefits that it reasonably expects in good faith to offer for any specific job positions posted. Please note that the exact compensation package ultimately offered to an applicant may vary based on skills, experience, and location, amongst other permissible factors.

Locations

Round Lake , Illinois , United States

undefined

Catholic Charities of the Archdiocese of Chicago is an equal opportunity employer and consideration for employment is made without regard to: race, color, national origin, religion, age, sex, disability status, protected veteran status, or any other characteristic protected by applicable law.

Catholic Charites is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process, please send an email to [e-mail] or call 312-655-7127 and let us know the nature of your request and your contact information.