Program Assistant (Welcome Center Coordinator)

Western Illinois University; Macomb (IL); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Plan

Life Insurance

AD&D

Flexible Spending Accounts

SURS Retirement Plan

Tuition Waiver

YMCA discounts

Job summary

Western Illinois University seeks a Program Assistant (Welcome Center Coordinator) to manage the Undergraduate Admissions Welcome Center, coordinate campus tours, and respond to prospective students. The role emphasizes customer service, event support, and collaboration with academic departments during campus visits.

Based on the Macomb Campus, the position requires a Bachelor's degree, strong organizational skills, and a proactive approach to student inquiries.

Qualifications

• Bachelor's degree and relevant experience or affiliation with WIU preferred.
• Strong customer service and organizational skills.
• Ability to coordinate tours and events for prospective students.

Responsibilities

• Oversee daily operations of the Undergraduate Admissions Welcome Center.
• Coordinate daily tour program for prospective students.
• Update prospective students on application status and missing materials.

Skills

Customer service

Event coordination

Communication

Education

Bachelor's degree

Job description

Program Assistant (Welcome Center Coordinator)

• Category: Administrative, Professional & Staff Positions
• Department: ADMISSIONS
• Locations: Macomb, IL

Responsibilities

This position oversees the daily operations of the Undergraduate Admissions Welcome Center and coordinates the daily tour program for prospective students. Updates prospective students on application status, missing application materials and any additional inquiries regarding student admission. Coordinates individual meetings for prospective students and academic departments during campus visits, prepares material for major visits events such as open houses, overnight visits for accepted students, registration events and others. Gives directions to visitors to Sherman hall and provides customer service to all campus visitors.

Work Location

Macomb Campus

Appointment

As soon as possible

Hourly Wage

$16.19-$17.80 (Anticipated Starting Wage of $16.19)

Benefits

• Health Insurance plans, (HMO's, OAP's, QCHP, and CDHP), Dental Insurance, Vision Plan, Life Insurance, Accidental Death & Dismemberment (AD&D), Supplemental Long-Term Disability (LTD), Flex Spending Accounts (HAS, MCAP, and DCAP), 403(b) Supplemental Retirement Plans and 457(b) Deferred Compensation Plans.
• Eligible employees are required to participate in the State Universities Retirement System (SURS). SURS is the retirement administrator for employees in public higher education in the State of Illinois.
• Other benefits available to eligible employees include: paid time-off, Employee Assistance Program, Tuition Waiver programs, and discounts to the local YMCA.
• For a full list of benefits as a WIU employee, please visit our Benefits Homepage.

Job Requirements

• Bachelor's degree
• Direct and comprehensive knowledge of and experience with Western Illinois University as could be acquired as a student, employee, or related affiliation
• Pre-graduation applicants are welcome to apply. In order to be considered for employment, the degree must be conferred at the time of application, unless applicant is in the final semester of a degree program; if so, the degree must be conferred at the time of appointment. For a degree to be considered, it must be conferred from a regionally accredited degree-granting institution of higher education (or equivalent from an international accrediting body).*

Additional Information

About WIU

Since 1899, Western Illinois University has provided outstanding

educational opportunities to individuals in west central Illinois and

well beyond our region and state.

WIU's traditional residential campus in Macomb, Illinois, is the educational, cultural and athletic center of the region, while the WIU-Quad Cities non-residential branch campus in Moline, Illinois, is the only public university in the immediate Quad Cities region.

WIU-Macomb, IL: Western's traditional, residential main campus offers a comprehensive slate of undergraduate and graduate programs, including a doctorate i education, and post-baccalaureate certificates. A diverse community in west central Illinois, Macomb features a unique blend of agriculture, industry, service, retail, education, and culture. Macomb serves as the county seat, with connections across the state with Amtrak providing twice-daily service from Macomb to Chicago (and point in between). Macomb is located approximately 75 miles from the Quad Cities International Airport (Moline, IL) and 70 miles from the Greater Peoria Regional Airport (Peoria, IL).

WIU-Quad Cities: Located on the banks of the Mississippi River in Moline, Illinois, the WIU-Quad Cities campus is the only public four-year regional university that serves the Quad Cities region. Designed as a metropolitan commuter campus, WIU-Quad Cities offers select undergraduate, graduate, and doctoral programs. Moline is located just 80 miles north of the Macomb campus and is centered within a diverse, bi-state community of 383,000 that offers a broad range of cultural, social, and entertainment amenities and experiences, as well as varied businesses and industries.

Academics

More than 61 undergraduate degree programs, 41 graduate programs, two doctoral programs and 16 post-baccalaureate