Program Assistant II

Conard House, Inc.; San Francisco (CA); On-site; USD 48,000 - 60,000; Full time

Job summary

Conard House, Inc. is seeking an administrative support professional for the Supportive Housing and Community Services Programs in our San Francisco office.

The role involves answering inquiries, greeting visitors, and producing monthly communications while maintaining records and supporting program leadership. The ideal candidate will have strong written and verbal communication, solid organizational skills, and proficiency with MS Office, with preference for a Bachelor’s Degree or equivalent

Qualifications

• Bachelor’s Degree preferred or two years of social services admin experience.
• Strong written and verbal communication skills.
• Excellent organizational abilities and teamwork.
• Proficient in MS Office and basic data entry.

Responsibilities

• Answer and route inquiries for SH/CS and Outpatient programs; provide information about agency programs and services.
• Greet visitors and direct guests to the appropriate department.
• Produce and distribute monthly calendars, meeting information, and other program communications.
• Maintain training, certification, attendance, and compliance records.
• Track and enter program quality assurance and performance data.
• Schedule and support virtual meetings for program leadership.
• Assist the Director of Clinical Services with maintaining clinical records and chart management.

Skills

Written and verbal communication

Organizational skills

Customer service

MS Office

Education

Bachelor’s Degree (preferred)

Tools

Panoramic

Uber Health

Job description

THE ORGANIZATION: Conard House, Inc. is a non-profit organization that focuses on empowering people and restoring hope forour community members and workforce. We work with a diverse adult population and strive for cultural competency by respectingexperience, promoting inclusion and building community. The position is with the Supportive Housing and Community ServicesPrograms (SH/CS) located in our administrative office, which provides housing, case management, money management and incomeadvocacy at eleven housing sites and two community service locations. We are a committed equal opportunity employer; pursuantto the San Francisco Fair Chance Ordinance, we will consider employment for qualified applications with arrest and convictionrecords.DUTIES:Answer and route inquiries for Supportive Housing, Community Services, and Outpatient programs; provide informationregarding agency programs and services.• Greet visitors and direct guests to the appropriate department.• Produce and distribute monthly calendars, meeting information, and other program communications.• Maintain training, certification, attendance, and compliance records.• Track and enter program quality assurance and performance data.• Schedule and support virtual meetings as requested by program leadership.• Assist the Director of Clinical Services with maintaining clinical records and supporting chart management activities inaccordance with confidentiality and regulatory requirements.• Create and maintain staff access to approved program software platforms including Panoramic and Uber Health.• Manage petty cash, office credit cards, reimbursements, and related administrative documentation.• Order and distribute office supplies and program resources.• Track and distribute vouchers, stamps, Narcan, fentanyl test strips, and other program support materials.• Coordinate community resources and annual holiday meal programs for supportive housing residents.• Maintain electronic fax distribution and other administrative communications.• Provide administrative support for SH/CS initiatives, special projects, and SF Connected activities.• Support agency compliance with HIPAA, confidentiality, contract, and agency requirements.• Perform other related duties as assigned.Bachelor’s Degree (preferred) or two years of experience performing a support function in social services administration setting. Must have good written and verbal communication skills and effective organizational skills. Ability to work as a team member towards common goals and objectives. Demonstrate positive customer service and client-centered approaches when interacting with the community. Proficient in MS Office. Must complete a background check after conditional job offer.Conard House is committed to workforce diversity. Qualified applicants will receive full consideration without regard to age, race, color, religion, gender, sexual orientation or national origin. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our Mission is to build welcoming communities and caring relationships that empower people and restore hope.