Digital Literacy Program Coordinator

Conard House, Inc.; San Francisco (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Conard House, Inc. is seeking an educator to develop curricula and deliver digital literacy classes for SF Connected clients, including older adults and individuals with disabilities.

You will train participants on assistive tech, support job search activities, and supervise volunteers to run engaging virtual and in-person sessions. Ideal candidates have 2+ years in tech-focused education or human services, strong communication skills, and comfort presenting to diverse groups.

Qualifications

• High School Diploma required; Bachelor's degree preferred.
• At least two years in a technology-focused, educational, or human services role.
• Ability to clearly communicate ideas and technical concepts to varied digital literacy levels.
• Experience developing, implementing, and evaluating curricula and training programs.
• Experience supervising volunteers is desirable.
• Must complete a background check after conditional job offer.

Responsibilities

• Develop curriculum for classes using computers and common software.
• Train consumers on assistive technologies to promote independence.
• Design and implement training to improve daily living for consumers.
• Assist consumers with job search, resumes, cover letters, and online applications.
• Host and train volunteers on video conferencing platforms to enable virtual learning.
• Coordinate workshops, guest speakers, and events for digital inclusion.
• Track class attendance and consumer progress; collect data for reports.
• Maintain program records and compliance with confidentiality requirements.

Skills

Clear communication

Public speaking

Group facilitation

Technical troubleshooting

Digital literacy instruction

Customer service

Education

High School Diploma

Bachelor's degree preferred

Tools

Video conferencing software

Assistive technology

Job description

Conard House, Inc. is a non-profit organization that focuses on empowering people and restoring hope for our community members and workforce. We work with a diverse adult population and strive for cultural competency by respecting experience, promoting inclusion and building community. The position is with the SF Connected program, which provides various services including: computer training, resume building, tablet training, social media training, and other services that improve the quality of life/independence of older adults and adults with disabilities in San Francisco. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Conard House is a committed equal opportunity employer.DUTIES:Develop curriculum for classes that is suitable for Conard House consumers that will include usage of computers and commonly used software and apps.Train and assist consumers on assistive technologies and accessibility features to promote independence and enhance consumers’ daily living.Design and implement training programs that will help improve and enhance daily living for consumers.Assist consumers with job search process, including resume revision, cover letter composition, and online applications.Assist consumers with troubleshooting on personal tech devices, platforms, and processes. Maintain the ability to adjust approach(es) as needed to best suit consumer needs.Host/train consumers and volunteers on video conferencing platforms/software to allow clients to learn, participate/engage in virtual activities and virtual learning opportunities.Coordinate workshops, guest speakers, and special events that promote digital inclusion and community engagement.Deliver personalized strength-based training; encourage and support participant interaction.Coordinate, train, support, and oversee volunteers and interns assisting with Digital Literacy programming.Develop and disseminate program materials to all Conard sites.Conduct program outreach, both internally at associated Conard sites as well as with potential and established external partners.Coordinate class scheduling with site supervisors in the community.Design group activities that promote social connection opportunities for consumers.Track program objectives and class attendance, including individual usage and student progress.Collect & compile data for distribution of monthly reports and input data into the appropriate database.Coordinate Digital Literacy program inventory, including ordering and tracking incoming and outgoing devices.Maintain accurate program records and ensure compliance with agency, contract, and confidentiality requirements.Manage technology equipment, coordinate security of equipment at sites, report issues with equipment or lab operations.Coordinate and network with other agencies that are participating in SF Connected. Attend meetings as required.Maintain a classroom environment suitable for collaborative learning.Be available to assist consumers virtually and remotely.Others duties as assigned.High School Diploma required; Bachelor's degree preferred. Must have at least two years of experience in a technology-focused, educational, or human services role working with diverse populations. Demonstrate the ability to clearly communicate ideas, information, and technical concepts to individuals and groups with varying levels of knowledge, education, and digital literacy, while providing troubleshooting, training, and technology guidance in a supportive and accessible manner. Demonstrate positive customer service and client-centered approaches when interacting with participants, staff, volunteers, and community members. Must be comfortable with public speaking, group facilitation, and delivering presentations, classes, or workshops. Demonstrate experience developing, implementing, and evaluating curriculum, educational materials, or training programs, as well as coordinating projects and collaborating effectively across diverse teams, departments, and community partners. Experience working with and supervising volunteers is highly desirable. Must complete a background check after conditional job offer.