Program Assistant

The Women's Center; Washington (District of Columbia); Hybrid; USD 25,000 - 36,000; Part time

Job summary

The Women’s Center in Washington, DC, seeks a Part-Time Program Assistant (22 hours per week) to be the primary point of contact for clients and callers seeking services in the RESTORE Program. The role supports crisis response, intake coordination, and data documentation in a trauma-informed, client-centered framework.

Responsibilities include scheduling, data entry, grant reporting, and collaboration with clinicians, supervisors, and interdisciplinary teams in a busy nonprofit setting.

Qualifications

• Proficiency in data management, tracking, and recordkeeping.
• Strong working knowledge of Microsoft Office Suite, including Excel and Word.
• Excellent written and verbal communication skills.
• Strong organizational skills with the ability to manage multiple priorities.
• Ability to maintain confidentiality and exercise sound judgment.
• Ability to work effectively with individuals experiencing crisis, trauma, and victimization.

Responsibilities

• Serve as the first point of contact for clients, community members, and referral sources seeking services.
• Provide crisis stabilization support, assess immediate needs, and ensure caller safety.
• Connect individuals with appropriate crisis intervention providers and community resources.
• Schedule crisis appointments, intake appointments, and ongoing services.
• Manage and maintain client waitlists.
• Screen prospective clients for grant eligibility and identify appropriate service needs.
• Refer callers to external community resources when requested services fall outside the Center's scope.
• Coordinate schedules and facilitate communication among supervisors, clinicians, and interdisciplinary teams.
• Assist with administrative and treatment-planning support activities as needed.
• Maintain accurate demographic, crime, service, and assessment data for the DV/SA program.
• Generate reports and assist with program monitoring activities.

Skills

Data management

Microsoft Office

Communication skills

Organizational skills

Confidentiality

Crisis support

Tools

Excel

Word

Job description

The Women’s Center’s mission is to significantly improve the mental health and well-being of all members of our community through counseling, education, and support, regardless of ability to pay. We are committed to providing accessible and compassionate services that empower individuals and strengthen our community.

The Women’s Center is seeking a Part-Time Program Assistant (22 hours per week) to serve as the primary point of contact for clients and callers seeking services through our Washington, DC office, including individuals experiencing domestic violence and sexual assault. This position with our RESTORE Program, is funded by the DC Office of Victim Services and Justice Grants and is contingent upon annual grant renewals.

Position Summary:

The Program Assistant plays a critical role in supporting clients in crisis, coordinating access to services, maintaining program data and documentation, and supporting clinical operations. This position requires exceptional communication skills, attention to detail, and a commitment to providing trauma-informed, client-centered support.

Essential Responsibilities:

Client Services & Crisis Response:

• Serve as the first point of contact for clients, community members, and referral sources seeking services.
• Provide crisis stabilization support, assess immediate needs, and ensure caller safety.
• Connect individuals with appropriate crisis intervention providers and community resources.
• Schedule crisis appointments, intake appointments, and ongoing services.
• Manage and maintain client waitlists.

Program Coordination:

• Screen prospective clients for grant eligibility and identify appropriate service needs.
• Refer callers to external community resources when requested services fall outside the Center's scope.
• Coordinate schedules and facilitate communication among supervisors, clinicians, and interdisciplinary teams.
• Assist with administrative and treatment-planning support activities as needed.

Data Management & Reporting:

• Serve as a point of contact for grant-related reporting and documentation requirements.
• Maintain accurate demographic, crime, service, and assessment data for the Domestic Violence/Sexual Assault (DV/SA) Program.
• Ensure timely and accurate data entry and recordkeeping in accordance with program and grant requirements.
• Generate reports and assist with program monitoring activities.

Qualifications:

Required Skills and Abilities:

• Proficiency in data management, tracking, and recordkeeping.
• Strong working knowledge of Microsoft Office Suite, including Excel and Word.
• Excellent written and verbal communication skills.
• Strong organizational skills with the ability to manage multiple priorities.
• Ability to maintain confidentiality and exercise sound judgment.
• Ability to work effectively with individuals experiencing crisis, trauma, and victimization.
• Strong interpersonal skills and a commitment to providing compassionate, client-centered service.

Preferred Qualifications:

• Experience working in behavioral health, social services, victim services, or nonprofit setting.
• Familiarity with domestic violence, sexual assault, trauma-informed care, and community resource coordination.
• Experience supporting grant-funded programs and reporting requirements.

The Women’s Center is an Equal Opportunity Employer.