PROGRAM ASSISTANT

Postgraduate Center for Mental Health; New York (NY); On-site; USD 42,000 - 60,000; Full time

Job summary

The Postgraduate Center for Mental Health is seeking an administrative coordinator to support the ACT Team on-site in Jamaica, Queens. You will handle reception, data entry, billing, and coordination with Medicaid and managed care organizations.

Ideal candidates have a High School Diploma or equivalent, with associates-level coursework and experience in mental health settings. Knowledge of EHR systems like AWARDS by Foothold and myEvolv is preferred.

Qualifications

• High School Diploma or equivalent is required.
• Associates degree or college courses preferred.
• Experience in mental health or social services setting is preferred.
• Familiarity with AWARDS by Foothold and myEvolv by Netsmart is preferred.

Responsibilities

• Perform data entry, answer phones, and relay messages accurately.
• Maintain daily/monthly clinical boards with visit, medication, and hospitalization information.
• Submit monthly billing and update Medicaid enrollment records.
• Help locate missing clients through diligent searches.
• Assist with health insurance eligibility checks and EHR entries in AWARDS and myEvolv.
• Support communication with Managed Care Organizations and document transmissions.

Skills

Data entry

Phone handling

Communication

Billing coordination

Office administration

Education

High School Diploma or equivalent

Associates Degree or college level courses preferred

Tools

AWARDS by Foothold

myEvolv by Netsmart

Job description

JOB SCOPE

This role provides administrative, reception, and coordination support to facilitate the effective operation

This role provides administrative, reception, and coordination support to facilitate the effective operation of the office within an ACT Team. It is an on-site position (no remote work) in Jamaica, Queens. The schedule is M-F, 9 AM to 5 PM.

ESSENTIAL FUNCTIONS

• Data entry, answering phones and relaying accurate messages
• Maintains upkeep of daily and monthly clinical white boards with necessary and updated information for visits, medications, hospitalizations, etc.
• Works closely with the Team Leader to submit monthly billing, updating daily contact sheets, tracking Medicaid enrollment.
• Assists with conducting diligent searches for missing clients.
• Assists with conducting health insurance eligibility checks and ensuring accurate updated information is entered in the electronic medical record and on billing spreadsheet and providing team with information about consumer's status with Medicaid Managed Care Organizations (MCOs), spend-downs, and inactive health insurance status.
• Support Team Leader, staff and psychiatrist in communication with Managed Care Organizations, ensuring documentation is faxed and transmitted to MCOs to authorize services and medications.
• Manage service dollar petty cash account in accordance with PCMH policy and procedures for distribution and reconciliation of OMNY Cards, cash and gift cards for consumer purchases.
• Manages staff petty cash and OMNY Card distribution.
• Submits electronic check requests for the program.
• Maintains ACT Team vehicle log.

Education and Experience

High School Diploma or equivalent required, Associates Degree or college level courses preferred.

Experience in a mental health or social service setting preferred.

Knowledge and experience of electronic health records (specifically AWARDS by Foothold and myEvolv by Netsmart) preferred.