ACT Program Assistant

Valley Comprehensive Community Mental Health Center Inc; Morgantown (WV); On-site; USD 32,000 - 42,000; Full time

Job summary

Valley Comprehensive Community Mental Health Center Inc. (VACT) seeks a coordinator to organize nonclinical operations and support the Care Coordination Program. You will handle receptionist duties, triage calls, greet clients, and maintain clear communication between the team and clients.

The role includes maintaining program records, coordinating medication orders with pharmacies, data entry for reports, and MIS operations, while upholding APS standards and agency policies.

Qualifications

• High School diploma or equivalent required.
• Six months to one year experience in human services or related training.
• Knowledge of computers and software.
• Ability to read, write, and speak English.
• CPR/First Aid certification or ability to be trained.

Responsibilities

• Organizes and monitors nonclinical operations under supervision.
• Receives and triages calls, greets clients, and relays information.
• Attends daily staffing meetings and maintains logs.
• Order and maintain program supplies and equipment.
• Assist nurse with medication ordering and schedule appointments.
• Collect data and maintain program records and reports.
• Maintain client charts per APS standards and ensure accuracy.
• Type letters, memos, and reports for the program.
• Prepare letters to request medical records and authorizations.
• Promote community interactions and handle public inquiries professionally.
• Operate and coordinate the program MIS.

Skills

Computer literacy

Clear communication

English proficiency

Education

High School diploma or equivalent

CPR/First Aid certification

Job description

NATURE OF WORK: This member of a multidisciplinary team is responsible for organizing, coordinating and monitoring all nonclinical operations of VACT and the Care Coordination Program under the direction of the VACT Program Manager; providing receptionist activities including triaging calls, coordination communication between the team and the clients, de-escalation situations with clients who have increases of symptomatology, and assisting clients, their families and agencies to get answers to question; maintaining accounting and budget records for client and program expenditures; and operating and coordination the management information system.ESSENTIAL DUTIES:Organizes, coordinates, and monitors nonclinical operations of the Programs under the direction of the Supervisor and Program Manager.Provides receptionist activities including performing the following: coordinates communication between the team and clients; greets people at Program headquarters; assists clients, their families and agencies to get answers to questions; work with callers to relieve urgent situations or to temporarily manage them until other staff are available.Attends daily staffing meetings and records and maintains daily organizational log.Order and maintain Program supplies and equipment.Assist nurse in ordering medication for clients from pharmacies according to state purchasing regulations and schedules appointments with medical staffCollect data and maintain Program records and reports under the direction of the Program Manager. Record admissions and discharges to provide a source of information for statistical reports.Maintain client charts according to APS standards, including the following: set up charts for newly admitted clients; file materials in client charts and files to assure current, accurate information is available; and monitor clinical charts in coordination with the team manager to assure that they are being maintained in accordance with unit policies and procedures.Type letters, memos, and reports using word-processing equipment.Prepare letters to request medical records and client authorizations and maintain log of request and records received.Promotes appropriate community interactions by handling public interactions in a professional and competent manner. Returns telephone calls and requests for information in a timely manner, promotes a positive image of the Program and the Agency, and maintains a good rapport with agency contactsOperate and coordinate the computer and management information systems for the program.Assess and report clinical behaviors and information (such as poor self-care, medical problems, and increased overt symptoms such as agitation) that are out of the ordinary for that particular client.Sort, route, and prioritize incoming mail with distribution to appropriate staffUses clear communication sills, including people first language with clients and staff.Adheres to Valleys Standards of Conduct and ComplianceAdheres to Care Coordination and ACT-specific policies and procedures.OTHER DUTIES AS ASSIGNEDMINIMUM QUALIFICATIONS:Ability to perform essential duties as outlined below.High School diploma or equivalentSix months to one year experience in working in the field of human services or related trainingKnowledge of computers and software.Ability to comply with all of Valleys Policies and procedures.Ability to comply with Consumers Rights.Ability to comply with Valleys and Division departmental safety procedures.Ability to read, write, and speak the English language.Ability to legally transport consumers.Current CPR/First Aid Certificate or ability to be trained.PREFERRED QUALIFICATIONSSix months to one year experience as an inpatient unit clerk or in a medical clinic.Medical Records management experience.