ACT Program Assistant

Valley Comprehensive Community Mental Health Center; Morgantown (WV); Presencial; USD 29.000 - 36.000; Jornada completa

Descripción de la vacante

Valley Comprehensive Community Mental Health Center in Morgantown, WV seeks an administrative professional to coordinate nonclinical program operations and provide receptionist support. You will handle client communications, triage urgent inquiries, and assist families and agencies to obtain necessary information.

The role includes maintaining records, coordinating medical records requests, and supporting daily staffing through documentation and data entry.

Responsabilidades

• Organizes, coordinates, and monitors nonclinical operations of the Programs under the direction of the Supervisor and Program Manager.
• Provides receptionist duties: greets visitors, triages calls, ensures communication between team and clients, and assists families and agencies as needed.
• Attends daily staffing meetings and maintains the daily organizational log.
• Orders and maintains program supplies and equipment.
• Assists nurse in ordering medication and scheduling appointments with medical staff.
• Collects data and maintains program records and reports; records admissions and discharges for statistics.
• Maintains client charts per APS standards and ensures current information is available.
• Types letters, memos, and reports; prepares requests for medical records and tracks records received.
• Promotes positive community interactions and responds to information requests promptly to maintain the program’s image.
• Operates and coordinates the program’s computer and management information systems.
• Assesses and reports any clinical behaviors outside the ordinary for clients.

Descripción del empleo

Job Details

Job Location: Morgantown Office - Morgantown, WV 26508, Position Type: Full Time, Education Level: High School Diploma, Job Shift: Day, NATURE OF WORK: This member of a multidisciplinary team is responsible for organizing, coordinating and monitoring all nonclinical operations of VACT and the Care Coordination Program under the direction of the VACT Program Manager; providing receptionist activities including triaging calls, coordination communication between the team and the clients, de-escalation situations with clients who have increases of symptomatology, and assisting clients, their families and agencies to get answers to question; maintaining accounting and budget records for client and program expenditures; and operating and coordination the management information system.

ESSENTIAL DUTIES

• Organizes, coordinates, and monitors nonclinical operations of the Programs under the direction of the Supervisor and Program Manager.
• Provides receptionist activities including performing the following: coordinates communication between the team and clients; greets people at Program headquarters; assists clients, their families and agencies to get answers to questions; work with callers to relieve urgent situations or to temporarily manage them until other staff are available.
• Attends daily staffing meetings and records and maintains daily organizational log.
• Order and maintain Program supplies and equipment.
• Assist nurse in ordering medication for clients from pharmacies according to state purchasing regulations and schedules appointments with medical staff
• Collect data and maintain Program records and reports under the direction of the Program Manager. Record admissions and discharges to provide a source of information for statistical reports.
• Maintain client charts according to APS standards, including the following: set up charts for newly admitted clients; file materials in client charts and files to assure current, accurate information is available; and monitor clinical charts in coordination with the team manager to assure that they are being maintained in accordance with unit policies and procedures.
• Type letters, memos, and reports using word-processing equipment.
• Prepare letters to request medical records and client authorizations and maintain log of request and records received.
• Promotes appropriate community interactions by handling public interactions in a professional and competent manner. Returns telephone calls and requests for information in a timely manner, promotes a positive image of the Program and the Agency, and maintains a good rapport with agency contacts
• Operate and coordinate the computer and management information systems for the program.
• Assess and report clinical behaviors and information (such as poor self-care, medical problems, and increased overt symptoms such as agitation) that are out of the ordinary for that particular client.
• Sort, route, and prioritize incoming mail with distribution to appropriate staff
• Uses clear communication sills, including people first language with clients and staff.
• Adheres to Valleys Standards of Conduct and Compliance
• Adheres to Care Coordination and ACT-specific policies and procedures.
• OTHER DUTIES AS ASSIGNED

QUALIFICATIONS: MINIMUM QUALIFICATIONS

• Ability to perform essential duties as outlined below.
• High School diploma or equivalent
• Six months to one year experience in working in the field of human services or related training
• Knowledge of computers and software.
• Ability to comply with all of Valleys Policies and procedures.
• Ability to comply with Consumers Rights.
• Ability to comply with Valleys and Division departmental safety procedures.
• Ability to read, write, and speak the English language.
• Ability to legally transport consumers.
• Current CPR/First Aid Certificate or ability to be trained.

PREFERRED QUALIFICATIONS

• Six months to one year experience as an inpatient unit clerk or in a medical clinic.
• Medical Records management experience.