Program Assistant

Center for Alternative; New York (NY); On-site; USD 42,000 - 57,000; Full time

Benefits offered by this job

Medical

Vision

Vacation and Paid Time Off – starting

12 Paid Holidays per year

Retirement 403b

Job summary

CASES is seeking a Program Assistant in The Bronx to support administrative, billing, and record-keeping tasks for the FACT team. The role requires in-person work five days a week, 9:00 AM to 5:00 PM, totaling 35 hours weekly, and involves Medicaid eligibility checks and maintenance of electronic health records.

Qualified candidates typically hold a Bachelor’s degree or have substantial related experience, with strong communication, organizational, and customer service skills.

Qualifications

• Bachelor’s degree preferred or substantial related experience.
• Strong communication, organizational, and customer service skills.
• Willingness to learn new databases and maintain client confidentiality.

Responsibilities

• Attend daily team meetings and support record-keeping for clinical and case management issues.
• Maintain patients' electronic health records (EHRs) in compliance with Medicaid, OMH, DOHMH, and CASES policies.
• Manage administrative materials, intake packets, and forms; support billing and eligibility checks.
• Provide receptionist duties, answer main program line, and manage office supplies and mail.

Skills

Communication

Organization

Customer service

Microsoft Office

Education

Bachelor's degree preferred

High School diploma with 7 years experience

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Program Assistant

Hourly Full-Time [Ben Elig] OFFICE/CLERICAL The Bronx, NY, US

Salary: $49,173.00 Annually

Job Title: Program Assistant

Job Summary:

The purpose of Forensic Assertive Community Treatment (FACT) is to deliver comprehensive and effective services to individuals (age 18 and up) who are diagnosed with serious mental illness (SMI) and whose needs have not been well met by more traditional service delivery approaches. These individuals also suffer from co-occurring substance use disorders and have histories of criminal legal system involvement. Assertive Community Treatment (ACT) is an evidence-based practice that provides an integrated set of other evidence-based treatment, rehabilitation, case management, and support services delivered by a mobile, multi-disciplinary mental health treatment team to support recipient recovery through a highly individualized approach that provides recipients with the tools to obtain and maintain housing, employment, relationships and relief from symptoms and medication side effects.

The Program Assistant is an integral staff member of the FACT team providing administrative, fiscal, and billing support. The Program Assistant ensures the smooth and effective functioning of the team by working closely with the Team Leader, maintaining communication with FACT team members, and providing support for the team’s administrative and billing responsibilities with flexibility, team spirits, and good organizational skills. The Program Assistant requires in-person work 5 days a week.

Shift Hours: This position is full-time Monday – Friday from 9:00 AM - 5:00 PM. 35 hours per week excluding breaks.

Location Address: 424 East 147 th Street, 1 st Floor, Bronx, NY 10455. Our office is easily accessible by public transportation.

Workplace Flexibility: Flexible (for roles that have days that can be partially remote, e.g., being able to draft notes at home after going to the office/community in the morning). Dependent on program needs, you will be required to be in the community for at least 50% of the time.

What You Will Be Doing:

• Attend and participate in daily team meetings and support team’s record-keeping procedure during the meeting as the team discusses clients’ clinical and case management issues and needs.
• Provide support for the team in maintaining clients’ electronic health records (EHRs) to ensure compliance with the billing and licensing guidelines set forth by Medicaid, New York State Office of Mental Health (OMH), New York City Department of Health and Mental Hygiene (DOHMH), as well as CASES Policies and Procedures.
• Maintain and update team’s program materials, including but not limited to: intake packet, program materials, team’s contact list, clients’ forms, etc..
• Provide billing and Medicaid eligibility support, including but not limited to: weekly Medicaid eligibility checks, tracking and contacting Managed Care Organizations (MCOs) for prior authorizations, ensure entitlements information is up to date within clients’ EHRs.
• Provide administrative support for the team by responding and triaging phone calls on team’s main program number, perform receptionist duties as needed and scheduled, maintaining office supplies, checking postal mail weekly, etc..
• Maintain team’s petty cash and OMNY Cards inventories, including team Amex monthly reconciliation, and reconcile with Fiscal Department regularly.
• Attend team’s administrative meetings and Program Assistants’ Meetings as scheduled.
• Provide culturally competent services in accordance with CASES policies and practice.
• Perform other duties as required by the Team Leader, ACT Leadership, and executive staff.

What We Are Looking For:

• Bachelor’s degree preferred (BA, BS) or some college experience, or High School diploma with 7 years related work experience.
• Exceptional communication, organization, and customer service skills.
• Ability to operate with purpose, urgency, and accuracy in a fast-paced, deadline-driven environment while maintaining client confidentiality.
• A team player and self-motivated.
• Proficiency of Microsoft Office and willingness to learn new databases as needed.

Preferred Skills/Qualifications:

• Some previous experience with Medicaid and Managed Care billing preferred.

Employee Benefits:

• Medical
• Vision
• Vacation and Paid Time Off – starting at 25 days-off annually
• 12 Paid Holidays per yearRetirement 403b Competitive matching up to 6%

At CASES, we like to move with PURPOSE, which reflects our values:

Our Values

• PEOPLE| Hold people’s stories with dignity
• UNITY| Commit to a shared mission
• RESPECT| Celebrate the strength of diversity
• PROGRESS| Always work to improve
• OPTIMIZE| Make the best use of resources
• SOLUTIONS| Work together to solve problems
• EMPATHY| Seek to understand others

CASES is proud to be an Equal Opportunity Employer. Employment with CASES is based solely on qualifications and competence for a particular position without regard to race, color, ethnic or national origin, age, religion, creed, gender, sexual orientation, disability, or marital, military, or citizenship status. We also actively recruit individuals with prior involvement in the criminal legal system.