Program Assistant

Center-For-Alternative-Sentencing-; New York (NY); On-site; USD 44,000 - 54,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Vacation and Paid Time Off – starting

12 Paid Holidays per year

Retirement 403b with matching

Employee Referral Program

Casual dress code

Job summary

CASES is hiring a Program Assistant in Brooklyn, NY to support the FACT team’s administrative, billing, and records-keeping needs. This is in-person, full-time, 9:00 AM–5:00 PM, with a salary of $49,173 per year.

You will help maintain electronic health records, process Medicaid eligibility, manage program materials, and assist with office logistics. Ideal candidates have a BA/BS or equivalent experience, strong communication and organizational skills, and proficiency with Microsoft Office.

Qualifications

• Bachelor’s degree preferred or equivalent experience.
• Some experience with Medicaid and billing is preferred.
• Excellent communication, organization, and customer service skills.
• Ability to work with purpose, urgency, and accuracy in a fast-paced environment while protecting confidentiality.
• Proficiency with Microsoft Office and willingness to learn new databases.

Responsibilities

• Attend and participate in daily team meetings; support record-keeping during discussions of client needs.
• Maintain clients’ electronic health records to ensure compliance with Medicaid and OMH guidelines.
• Update program materials (intake packets, contact lists, forms, etc.).
• Provide Medicaid eligibility support, including weekly checks and prior authorizations coordination.
• Handle receptionist duties, office supplies, and mail, as scheduled.

Skills

Communication

Organization

Customer service

Microsoft Office

Education

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Program Assistant

Hourly Full-Time [Ben Elig] OFFICE/CLERICAL 25 Chapel st, Brooklyn, NY, US

5 days ago Requisition ID: 2516

Salary: $49,173.00 Annually

Job Title: Program Assistant

Job Summary:

The purpose of Forensic Assertive Community Treatment (FACT) is to deliver comprehensive and effective services to individuals (age 18 and up) who are diagnosed with serious mental illness (SMI) and whose needs have not been well met by more traditional service delivery approaches. These individuals also suffer from co-occurring substance use disorders and have histories of criminal legal system involvement. Assertive Community Treatment (ACT) is an evidence-based practice that provides an integrated set of other evidence-based treatment, rehabilitation, case management, and support services delivered by a mobile, multi-disciplinary mental health treatment team to support recipient recovery through a highly individualized approach that provides recipients with the tools to obtain and maintain housing, employment, relationships and relief from symptoms and medication side effects.

The Program Assistant is an integral staff member of the FACT team providing administrative, fiscal, and billing support. The Program Assistant ensures the smooth and effective functioning of the team by working closely with the Team Leader, maintaining communication with FACT team members, and providing support for the team’s administrative and billing responsibilities with flexibility, team spirits, and good organizational skills. The Program Assistant requires in-person work 5 days a week.

Shift Hours: This position is full-time Monday – Friday from 9:00 AM - 5:00 PM

Salary: The salary for this role is $ 49,173 per year

Location Address: 25 Chapel Street,11th Floor, Brooklyn, NY 11201. Our office is easily accessible by public transportation.

Workplace Flexibility: Flexible (for roles that have days that can be partially remote, e.g., being able to draft notes at home after going to the office/community in the morning).

What You Will Be Doing:

• Attend and participate in daily team meetings and support team’s record-keeping procedure during the meeting as the team discusses clients’ clinical and case management issues and needs;
• Provide support for the team in maintaining clients’ electronic health records (EHRs) to ensure compliance with the billing and licensing guidelines set forth by Medicaid, New York State Office of Mental Health (OMH), New York City Department of Health and Mental Hygiene (DOHMH), as well as CASES Policies and Procedures;
• Maintain and update team’s program materials, including but not limited to: intake packet, program materials, team’s contact list, clients’ forms, etc.;
• Provide billing and Medicaid eligibility support, including but not limited to: weekly Medicaid eligibility checks, tracking and contacting Managed Care Organizations (MCOs) for prior authorizations, ensure entitlements information is up to date within clients’ EHRs;
• Provide administrative support for the team by responding and triaging phone calls on team’s main program number, perform receptionist duties as needed and scheduled, maintaining office supplies, checking postal mail weekly, etc.;
• Maintain team’s petty cash and OMNY Cards inventories, including team Amex monthly reconciliation, and reconcile with Fiscal Department regularly;
• Attend team’s administrative meetings and Program Assistants’ Meetings as scheduled;
• Provide culturally competent services in accordance with CASES policies and practice;
• Perform other duties as required by the Team Leader, ACT Leadership, and executive staff.

What We Are Looking For:

• Bachelor’s degree preferred (BA, BS) or some college experience, or High School diploma with 7 years related work experience;
• Some previous experience with Medicaid and Managed Care billing preferred;
• Exceptional communication, organization, and customer service skills;
• Ability to operate with purpose, urgency, and accuracy in a fast-paced, deadline-driven environment while maintaining client confidentiality;
• A team player and self-motivated;
• Proficiency of Microsoft Office and willingness to learn new databases as needed.

Preferred Skills:

• Bi-lingual in English and Spanish preferred.
• Individuals with lived experience are encouraged to apply.

Physical Requirements:

• Must be able to stand or sit for extended periods of time

Employee Benefits:

CASES cares about employee wellbeing, and we offer a comprehensive benefits package to support you and your family, including:

• Medical
• Vision
• Vacation and Paid Time Off – starting at 25 days-off annually
• 12 Paid Holidays per year
• Retirement 403b Competitive matching up to 6%

At CASES, we like to move with PURPOSE, which reflects our values:

PEOPLE|Hold people’s stories with dignity

UNITY| Commit to a shared mission

RESPECT| Celebrate the strength of diversity

PROGRESS| Always work to improve

OPTIMIZE| Make the best use of resources

SOLUTIONS| Work together to solve problems

EMPATHY|Seek to understand others

Although we would love to learn about the skills of every candidate, only selected candidates that are selected will receive a response. We encourage you to apply for any position(s) you feel you are qualified for.

CASES is proud to be an Equal Opportunity Employer. Employment with CASES is based solely on qualifications and competence for a particular position without regard to race, color, ethnic or national origin, age, religion, creed, gender, sexual orientation, disability, or marital, military, or citizenship status. We also actively recruit individuals with prior involvement in the criminal legal system.

Job Title: Program Assistant

Job Summary:

The purpose of Forensic Assertive Community Treatment (FACT) is to deliver comprehensive and effective services to individuals (age 18 and up) who are diagnosed with serious mental illness (SMI) and whose needs have not been well met by more traditional service delivery approaches. These individuals also suffer from co-occurring substance use disorders and have histories of criminal legal system involvement. Assertive Community Treatment (ACT) is an evidence-based practice that provides an integrated set of other evidence-based treatment, rehabilitation, case management, and support services delivered by a mobile, multi-disciplinary mental health treatment team to support recipient recovery through a highly individualized approach that provides recipients with the tools to obtain and maintain housing, employment, relationships and relief from symptoms and medication side effects.

The Program Assistant is an integral staff member of the FACT team providing administrative, fiscal, and billing support. The Program Assistant ensures the smooth and effective functioning of the team by working closely with the Team Leader, maintaining communication with FACT team members, and providing support for the team’s administrative and billing responsibilities with flexibility, team spirits, and good organizational skills. The Program Assistant requires in-person work 5 days a week.

Shift Hours: This position is full-time Monday – Friday from 9:00 AM - 5:00 PM

Salary: The salary for this role is $ 49,173 per year

Location Address: 25 Chapel Street,11th Floor, Brooklyn, NY 11201. Our office is easily accessible by public transportation.

Workplace Flexibility: Flexible (for roles that have days that can be partially remote, e.g., being able to draft notes at home after going to the office/community in the morning).

What You Will Be Doing:

• Attend and participate in daily team meetings and support team’s record-keeping procedure during the meeting as the team discusses clients’ clinical and case management issues and needs;
• Provide support for the team in maintaining clients’ electronic health records (EHRs) to ensure compliance with the billing and licensing guidelines set forth by Medicaid, New York State Office of Mental Health (OMH), New York City Department of Health and Mental Hygiene (DOHMH), as well as CASES Policies and Procedures;
• Maintain and update team’s program materials, including but not limited to: intake packet, program materials, team’s contact list, clients’ forms, etc.;
• Provide billing and Medicaid eligibility support, including but not limited to: weekly Medicaid eligibility checks, tracking and contacting Managed Care Organizations (MCOs) for prior authorizations, ensure entitlements information is up to date within clients’ EHRs;
• Provide administrative support for the team by responding and triaging phone calls on team’s main program number, perform receptionist duties as needed and scheduled, maintaining office supplies, checking postal mail weekly, etc.;
• Maintain team’s petty cash and OMNY Cards inventories, including team Amex monthly reconciliation, and reconcile with Fiscal Department regularly;
• Attend team’s administrative meetings and Program Assistants’ Meetings as scheduled;
• Provide culturally competent services in accordance with CASES policies and practice;
• Perform other duties as required by the Team Leader, ACT Leadership, and executive staff.

What We Are Looking For:

• Bachelor’s degree preferred (BA, BS) or some college experience, or High School diploma with 7 years related work experience;
• Some previous experience with Medicaid and Managed Care billing preferred;
• Exceptional communication, organization, and customer service skills;
• Ability to operate with purpose, urgency, and accuracy in a fast-paced, deadline-driven environment while maintaining client confidentiality;
• A team player and self-motivated;
• Proficiency of Microsoft Office and willingness to learn new databases as needed.

Preferred Skills:

• Bi-lingual in English and Spanish preferred.
• Individuals with lived experience are encouraged to apply.

Physical Requirements:

• Must be able to stand or sit for extended periods of time

Employee Benefits:

CASES cares about employee wellbeing, and we offer a comprehensive benefits package to support you and your family, including:

• Medical
• Dental
• Vision
• Vacation and Paid Time Off – starting at 25 days-off annually
• 12 Paid Holidays per year
• Retirement 403b Competitive matching up to 6%
• Employee Referral Program
• Visit www.cases.org/careers/ to learn more about benefits offered by the CASES

Our Values

At CASES, we like to move with PURPOSE, which reflects our values:

PEOPLE|Hold people’s stories with dignity

UNITY| Commit to a shared mission

RESPECT| Celebrate the strength of diversity

PROGRESS| Always work to improve

OPTIMIZE| Make the best use of resources

SOLUTIONS| Work together to solve problems

EMPATHY|Seek to understand others

Although we would love to learn about the skills of every candidate, only selected candidates that are selected will receive a response. We encourage you to apply for any position(s) you feel you are qualified for.

CASES is proud to be an Equal Opportunity Employer. Employment with CASES is based solely on qualifications and competence for a particular position without regard to race, color, ethnic or national origin, age, religion, creed, gender, sexual orientation, disability, or marital, military, or citizenship status. We also actively recruit individuals with prior involvement in the criminal legal system.

Monday – Friday 9:00 AM - 5:00 PM

35 hours per week excluding breaks