Team Leader

The Center for Alternative Sentencing and Employment Services (CASES); New York (NY); Hybrid; USD 98,000 - 104,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid Time Off

Retirement 403(b)

Referral Program

Job summary

CASES, based in the Bronx, NY, seeks a Team Leader for its ACT program. The role oversees clinical and administrative activities of a mobile, multidisciplinary team serving adults with severe mental illness and co-occurring disorders.

The position emphasizes trauma-informed, recovery-oriented services and Medicaid billing oversight. The Team Leader will supervise staff, ensure compliance with OMH and DOHMH standards, and support client housing, employment, relationships, and symptom relief

Qualifications

• Licensed or licensed-eligible professional in one of the listed fields (LCSW/LMSW/LMH C/RN or PsyD/PhD).
• Minimum of two years supervisory experience.
• At least three years of experience serving adults or young adults with serious mental illness.

Responsibilities

• Oversees clinical and administrative operations of the ACT Team, including meetings, documentation, intakes and discharges, emergency line, service dollars, and schedules.
• Ensures delivery of trauma-informed, recovery-oriented, culturally competent services and motivational interviewing.
• Provides regular clinical supervision and professional development for team members.
• Delivers direct clinical care in the community when needed.
• Ensures compliance with NY OMH licensing, DOHMH contracts, and HIPAA regulations.
• Oversees incident reporting per OMH standards and IRC policies.
• Collaborates on quality assurance and utilization reviews per NY OMH and DOHMH standards.
• Consults with senior clinical leadership on complex cases and team issues.
• Coordinates monthly Medicaid billing using the EMR and targets billing goals.
• Performs additional duties as assigned by ACT Leadership.

Skills

LICENSING REQUIRED

Supervisory experience

Adult SMI experience

Community mental health

Multidisciplinary team

Bilingual (English/Spanish)

Job description

Job Summary

The purpose of Assertive Community Treatment (ACT) is to deliver comprehensive and effective services to individuals (age 18 and up) who are diagnosed with severe mental illness (SMI) and whose needs have not been well met by more traditional service delivery approaches. These individuals also suffer from co-occurring substance use disorders and may have histories of criminal legal system involvement. ACT is an evidence-based practice that provides an integrated set of other evidence-based treatment, rehabilitation, case management, and support services delivered by a mobile, multi-disciplinary mental health treatment team to support recipient recovery through a highly individualized approach that provides recipients with the tools to obtain and maintain housing, employment, relationships and relief from symptoms and medication side effects.

Job Title:

Team Leader

Job Summary

The purpose of Assertive Community Treatment (ACT) is to deliver comprehensive and effective services to individuals (age 18 and up) who are diagnosed with severe mental illness (SMI) and whose needs have not been well met by more traditional service delivery approaches. These individuals also suffer from co-occurring substance use disorders and may have histories of criminal legal system involvement. ACT is an evidence-based practice that provides an integrated set of other evidence-based treatment, rehabilitation, case management, and support services delivered by a mobile, multi-disciplinary mental health treatment team to support recipient recovery through a highly individualized approach that provides recipients with the tools to obtain and maintain housing, employment, relationships and relief from symptoms and medication side effects.

The CASES Bronx location is the home office of Young Adult ACT Team (ages 18 to 28), Bronx Nathaniel ACT (ACT as Alternative-to-Incarceration (ATI)) Team, and Bronx Forensic ACT (FACT) Team.

Salary: The salary for the Team Leader is $97,850.00 - $104,499.00.

Shift Hours: The Team Leader is full-time Monday through Friday 9am-5pm shift.

Location Address: 424 East 147th Street, Bronx, NY 10455. As needed to court, CASES offices, community visits, partnership meetings

Workplace Flexibility: Flexible (for roles that have days that can be partially remote, e.g., being able to draft notes at home after going to the office/community in the morning). Maximum 1 remote workday per week.

'What You Will Be Doing

• Oversees the clinical and administrative operations of the ACT Team, including but not limited to: daily team meetings, regular clinical meetings, timeliness and quality of clinical documentations and reporting, intakes and discharges, team’s after-hour emergency line, use of service dollars, and team members’ schedules
• Ensures the team delivers culturally and developmentally appropriate, trauma-informed, recovery-oriented services and effectively applies motivational interviewing
• Provides regular clinical supervision, training and professional development opportunities for team members
• Provides direct clinical care and services to consumers in the community when needed
• Ensures the team meets its performance outcomes and operational standards as defined by New York State Office of Mental Health (OMH) licensing standards and New York City Department of Health and Mental Hygiene (DOHMH) contracting standards
• Oversees team’s incident reporting procedures according to OMH standards and ensure team adheres to the Incident Review Committee (IRC) policies and procedures
• In collaboration with the Quality Assurance department, conducts utilization review and quality assurance reviews to ensure that the FACT team operates in compliance with New York State OMH guidelines and regulations, New York City DOHMH operating standards, as well as HIPAA confidentiality regulations
• Consults with senior clinical leadership on complex, high-risk cases, as well as team and personnel issues
• Coordinates monthly Medicaid billing using electronic medical record to select billable progress notes and ensure team achieves billing targets defined by program budget
• Performs other duties as required by ACT Leadership and executive staff

'What We Are Looking For

• LCSW, LMSW, LMHC, RN, or Licensed Psychologist (PsyD/PhD)
• Two years of supervisory experience
• At least three years of experience providing services to adults or young adults with serious mental illness
• Experience working in community mental health settings that provides services to recipients in-vivo in the community
• At least two years of experience working on a multidisciplinary team
• Experience working with and knowledge of the needs and challenges faced by young adults and/or individuals involved in the criminal legal system

Additional, preferred skills we are looking for but are not required:

• Bilingual (English/Spanish) preferred
• Individuals with lived experience are encouraged to apply

Employee Benefits

CASES cares about employee wellbeing, and we offer a comprehensive benefits package to support you and your family, including:

• Medical
• Dental
• Vision
• Vacation and Paid Time Off – starting at 25 days
• 12 Paid Holidays per year.
• Retirement 403(b) Competitive matching up to 6%.
• Employee Referral Program

Our Values

At CASES, we like to move with PURPOSE, which reflects our values:

• Hold people's stories with dignity
• Commit to a shared mission
• Celebrate the strength of diversity
• Always work to improve
• Make the best use of resources
• Work together to solve problems
• Seek to understand others

Although we would love to learn about the skills of every candidate, only selected candidates that are selected will receive a response. We encourage you to apply for any position(s) you feel you are qualified for.

CASES is proud to be an Equal Opportunity Employer. Employment with CASES is based solely on qualifications and competence for a particular position without regard to race, color, ethnic or national origin, age, religion, creed, gender, sexual orientation, disability, or marital, military, or citizenship status. We also actively recruit individuals with prior involvement in the criminal legal system.

Monday - Friday, 9am - 5pm

35 hours per week excluding breaks