PROGRAM ASSISTANT

Fairbanks Native Associ; Fairbanks (AK); On-site; USD 31,000 - 43,000; Full time

Job summary

Fairbanks Native Association is seeking a Program Assistant to support Behavioral Health Services and grant-funded programs in Fairbanks, AK. The role handles clerical tasks, data entry, reporting, and client coordination.

The position requires strong organizational skills, reliable attendance, and experience with Word/Excel. A combination of education and experience may substitute for formal degrees. This is a full-time administrative role with court-related paperwork and background checks.

Qualifications

• High school diploma or GED required.
• Minimum of three years of diverse administrative duties.
• Experience with Microsoft Word and Excel.
• Combination of experience, education and training may substitute for degree requirements.

Responsibilities

• Answer calls professionally and direct to appropriate staff.
• Greet visitors and determine purpose of visit.
• Input data, prepare reports and maintain tracking systems.
• Prepare quarterly reports and communicate via email.
• Conduct client screenings and background checks as needed.
• Prepare completion paperwork for courts, DA's office and DMV.
• Provide clerical support for Behavioral Health Services and grant programs.

Skills

Punctuality

Customer service

Cross-cultural communication

PC skills

Time management

Multitasking

Oral & written communication

Teamwork

Education

High school diploma/GED

Associate's degree in Office Management and Technology

Tools

Microsoft Word

Microsoft Excel

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

PROGRAM ASSISTANT

Full Time Administrative Fairbanks, AK, US 1 Attachments

2 days ago Requisition ID: 2561

Salary Range: $22.36 To $31.30 Hourly

SUMMARY

This position assists staff with administrative duties and oversees general office flow, performing both clerical as well as non-clerical duties in support of all Behavioral Health Servies and grant-funded programs.

JOB DUTIES

• Answers telephone calls in a professional and positive manner. Directs calls to appropriately, taking messages as needed. Answers questions regarding general information about the program.
• Greets visitors in a professional and positive manner, determines the purpose of the visit, and directs them to the appropriate staff member.
• Inputs data, prepares reports, and maintains tracking system using various information.
• Prepares quarterly reports for the database and communicates by email to the appropriate people.
• Completes daily tickler reports for the database which includes faxing notifications, status reports, and completion letters to treatment agencies and outlying courts.
• Conducts client screenings and requests APSINs for new clients from Anchorage ASAP for background checks.
• Prepares completion paperwork for the Courts, District Attorney's Office, and DMV.
• Performs light housekeeping duties and maintains the office.
• Provides case management/file documentation in accordance with established standards, and submits reports (i.e., required for MIS reporting, client billing, etc.) and other data in an accurate and timely manner.
• Attends monthly adjudication/status hearings. Respond to and attend court ordered subpoenas as needed.
• Provides general clerical support for all Behavioral Health Services and grant-funded programs. which includes sorting, filing, maintaining source documents, typing correspondence/reports, and expediting departmental needs.
• Composes letters, memos, and other correspondence for program staff, as needed.
• Maintains client files or current documents, forms, and other material pertinent to program administration.
• Assists supervisor in tracking and monitoring program soft ledger.
• Assists supervisor with proposal and program development as well as grand budget management. Compiles and types statistical reports as requested.
• Perform other job-related duties as assigned.

NECESSARY KNOWLEDGE, SKILLS, AND ABILITY

• Ability to report to work on time and maintain consistent, reliable attendance.
• Knowledge of customer service concepts and practices.
• Understanding and sensitivity to diverse cultures and lifestyles, as well as cross-cultural communication styles.
• Skill in operating personal computers utilizing a variety of computer software.
• Strong organizational and time management skills, with high attention to detail and accuracy in all work product.
• Skill in managing multiple priorities, complex workflows, and tasks concurrently while consistently meeting deadlines.
• Skill in oral and written communication, with the ability to accurately follow written and verbal instructions.
• Skill in establishing and maintaining cooperative working relationships with colleagues, supervisors, and consumers.
• Ability to work independently as well as within team structures.

MINIMUM QUALIFICATIONS (Education & Experience)

• High school diploma/GED
• Minimum of three (3) years of work experience performing diverse administrative duties.
• Experience in Microsoft Word and Excel programs.
• A combination of experience, education, and training that provides the required knowledge, skills, and abilities may substitute for degree requirements.

PREFERRED QUALIFICATIONS (Education & Experience)

• Associate's degree in Office Management and Technology or related field.
• Knowledge of court and legal procedures that deal with alcohol and drug convictions.

Attachments (1)

FASAP Program Assistant approved 9-17-26.pdf